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KlaasB

Netherlands

1 Reviews
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1 review

Batik Air

Non responsive customer support

Very, very poor customer service. Booked a return flight a few months ago with a stop on both ways. They decide to change the first step of the return flight is such way that you can never reach the second step. (you arrive 1 hour later then the departure time of the second flight) So you try to get in contact, the don't respond at the suggested contact email. The email without od_ in the name is giving a response but they can't help you.. (it's the same company!!) The request_refund link is blocked by cloudflare so even that isn't possible. FAQ... blocked by cloudflare. I would suggest everybody to not book a flight with them as there support which I need because of a change made by THEM isn't reachable.

2025-08-25