Buyer beware - potentially great value and quality clothes but it's a gamble
Buddhastone don't want you to read this - they sent me an email offering me a refund if I removed it. That's not how refunds work or how reviews work. It makes you wonder how fair a reflection the collection of reviews are here though. Anyway my original review: The clothes are mostly excellent quality and true to image. However you are taking a gamble with poor customer service. If you get the wrong size, faulty item or a delayed shipment you have little recall. I have had some good quality clothes, but also some significant issues with this shop, so my review is mixed. This is over 3 separate orders, not a single experience. Their customer service is appalling. If you don't need customer services and everything is OK it's fine but you take the risk it will be. I ordered trousers that were sent the wrong size - nothing wrong there, it's hardly a unique issue - but when I raised it with customer services I got the run around. I'd have been happy to return and get a simple replacement but had to raise a complaint via PayPal because they had a bad attitude. The other issue I had was timing. They separate production and shipping on their website so it looks like the 7-10 days shipping is what to expect, but this is after a production time. I think this is deliberately misleading as I gave this as feedback but it has not been changed. In short, if your prepared to wait you can get some excellent quality clothes at a good price BUT it's a bit of a gamble because if it's not right the customer services are poor. I would recommend buying through PayPal to have recourse incase needed Addition: Buddhastone responded to this review saying they're not able to identify my order! How many people do you have pursuing a refund through PayPal that mine doesn't standout I wonder? Perhaps this is a ruse to say this isn't a genuine review? I've sent several emails to their customer services on 2 of my orders and warned them I'd leave this review so hard to understand this is a suprise and not tracable. Anyway, as I said this review is based on 3 different orders, so an overall experience not a one off. But just so Buddhastone can identify this review as genuine my most recent order was Order BS420505. Addition again: now they have identified me from this last addition they've offered me a refund if I take this review down