This is a terrible company
This is a terrible company. I started with them about 5 years ago and they were easy to talk to and quick. Then they started putting you on hold, their devices would not work right (fire alarm kept going off for no reason) and they would try to sell you a new one. Worst of all if that they hold you to a 5 YEAR CONTRACT and expect you to pay 80% of what they would have gotten if you stayed the whole 5 years. Their monthly fees in the meantime have gone up. Use Simplisafe or another DYI system.