Frontpoint

Joyce LawsonUnited States · 1 review · Experienced 2026-05-22 · Posted 2026-08-04

Extremely poor monitoring service - Frontpoint

Extremely poor monitoring service. A monitoring service should call and confirm after every active alarm. Frontpoint consistently did not. I called and inquired why, the monitor guy told me "well I sent you a text". Then he told me he dispatched the police. I asked why would he dispatch the police without speaking to me first. If they come out on a false alarm that's a $100 fine. His only response was he text me. Plus they charge $49 monthly when most charge $39. Needless to say I fired them and moved on to a true monitoring service.

My siren will not turn off

My siren keeps blaring....turned it off on their ap and on my panel. On the phone for 6 hours with frontpoint operations/service. Begged to have a supervisor call me. After 24 hours no call back. Is this how you would like to be treated? I have paid as agreed for 5 years. The minute I have an urgent issue, I am ignored.

Grate and fast response from tech…

Grate and fast response from tech support.

Jim WhiteUnited States · 3 reviews · Experienced 2026-07-02 · Posted 2026-07-02

Constantly increasing rates negates any initial advantage

While their monitoring is excellent their service is very expensive and they keep increasing rates for current customers. I've been with them over 10 years and got tired of paying $56/mo. for monitoring. When I cancelled they offered to cut the bill in half! I've been overpaying for years. They also charged me two months monitoring when I cancelled (on the second of the month). Cancellation is also very cumbersome.

Billy DelgadoUnited States · 1 review · Experienced 2026-06-14 · Posted 2026-06-14

I have been talking to support…

I have been talking to support technician, Kenny Goebel, the last couple of days about my issues with the front point product. I have had issues the last couple of years and have talked to several technicians during this period and they all have been helpful, but Kenny has been exceptionally helpful and has helped to find the root of the cause that I've been experiencing with my cameras. He was on the phone with me for 5 hours this past Thursday and followed up with a phone call the next day. Not only is he courteous and professional, but he is highly knowledgeable. I want to commend him for his patience. Sincerely Front point customer William Delgado

Beware of Contract

I was entered into a 3 year contract without it being stated outside of reading a terms and conditions form (99% of people do not read that). Our sensors are never correct and the system is not great compared to other security systems. They stated if I choose to cancel I owe them almost $800 which is ridiculous. Be cautious when buying any system from this company unless you are wanting to enter into a contract for 3 years.

Very responsive once you get connected

I've had Frontpoint for many years and have always had great customer service. The techs will patiently walk you through how to install the equipment, troubleshoot any issues, and provide solutions. Recently, I had a faulty sensor that set off a fake alarm and FP contacted my emergency contacts list when they couldn't get a hold of me. They also dispatched the police department as per protocol. It was good to see that the process does work so that I have peace of mind should a real alarm ever occur. If I could change one thing is that they have a live operator answer immediately rather than putting us through the paces of going through their automated menu. In a real emergency, those precious count. I hope they implement this suggestion.

They have great customer support and…

They have great customer support and service. I would recommend them been with them 6 years and had no issues. When upgrade to new system they walked me though it and took time to make sure everything worked. Great tech support on everything.

I have been with frontpoint for a few…

I have been with frontpoint for a few years. I cancelled in January and they are still taking out money from my account and this is May. When you call customer service, they say that I need to give written notice, however my current alarm company did just that in January.

Paulette GillUnited States · 1 review · Experienced 2026-05-12 · Posted 2026-05-13

Installing new equipment

The lady that helped me was so patient and never got mad or irritated at me for not understanding me finding what I needed to do.. she even laughed ..we both were.. it took awhile but we got everything set up properly..

Have used this company to watch 2 homes…

Have used this company to watch 2 homes over the last 10+ years. Nothing flashy, just equipment that works with high reliability, and immediate access when even a small issue arises (usually pilot error). Cost is locked in by contract. I'm confident my family is protected, which is why you buy this service.

Great customer service

COMPLETE FAMILIARITY OF REP

COMPLETE FAMILIARITY OF REP! Often with a customer service line, the Rep s are not as familiar with the system as they should be--but at Frontpoint this has never been the case.

Jonathan DisselkoenUnited States · 1 review · Experienced 2026-03-25 · Posted 2026-03-26

Impracticl Cancellation, and extra charges

I've been with Frontpoint for 14 years. My cancelation experience has bombed any positives I once had to say about the company. It took almost 3 months to finally get a human to request cancelation of my service. All my equipment has been paid for in full for years, and was on a month to month billing cycle. After requesting to cancel, Frontpoint sent me a link to complete the process and was forced to pay for an additional upcoming month of service to submit the request. Everything had been disconnected and not used for a few weeks leading up to this point. This is a cash grab scam, forcing you to pay fore services that are not wanted, or needed just top cancel.

Randell SmithUnited States · 2 reviews · Experienced 2026-03-02 · Posted 2026-03-16

Frontpoint has the best customer…

Frontpoint has the best customer service, they have never let me down. Thank You!

Frontpoint has robbed me of $1,400 for 2 years

Frontpoint has robbed me of 1,400 dollars for the past 2 years. 2 years ago, I called and canceled the security service. On the phone, the man said everything was set and canceled. I moved on, the camera stopped working, and I had no service with them. I had checked, and for 2 months they didn't charge me, so I knew for sure that the service had stopped. Recently, in 2026 in February, I realised that my account funds were low, so I decided to check thoroughly, and I see that Frontpoint has been charging me, 50-something dollars a month, and it's been going on for 2 years. I called them and the woman said that she refuses the refund of my money that they stole from my account without my consent. She tried to justify the robbery of charges every month by saying, my account was never canceled, that I had to do an email to cancel it. I replied by saying, i have not had any service in the past 2 years, the service is deactivated, and she agreed that she sees that in her system. I said nobody ever told me i had to cancel only using email, and why did they stop charging me for 2 months only to then resume charging me without giving me back the service. If you are charging me, you could have given me the service back. Also, like stated before, I verbally spoke to the guy on the phone who ensured that it was cancelled and never mentioned the email. That sounds like an intentional charging scam. They refused to refund all the money they intentionally took without my consent and knowledge for 2 years, without providing me the service they were charging for. Please do not deal with this company; they are scamming people.

Criminal activity of FrontPoint

I have already submitted a review about how poorly the company’s customer service has been and how reluctant they are at honoring my request (I never gave them authorization to begin ) billing me for monthly service on equipment that is still in the box!! Here’s a new item I discovered when they forwarded me their contact that I was supposed to have signed. I didn’t and the signature that is on the contract is a forgery. I do not sign my name as they have it signed on the contract; therefore, no contact exists between me and FrontPoint and their billing of me is not valid, unless any company can pick someone and start billing them. ( my sarcasm) My advice is to stop your nonsense now because I am billing you my normal consultant fee of $250/hour. You are currently at 6 hours or $1500. Please remit to: James Pepe 28 Rosalyn Ct Fredonia, NY 14063 Please note there is a 25% interest fee/month on bills that exceed 30 calendar days. This bill starts on 2/8/26

I've been a customer of this company for 6-7 years

I've been a customer of this company for years! Sadly, I've cancelled my service because I've had several times where my alarm has gone off and no one bothered to call me. Upon cancelling the services they offered to cut the price to $25 for 3 years. I declined for the reason above! I really got upset when they told me that I had to pay for an extra month because I failed to five them a 30 day notice.

Mary BeamanUnited States · 1 review · Experienced 2026-01-26 · Posted 2026-02-01

Great Service

The tech answered quickly and he was very kind and funny. He walked me through getting my doorbell cam back working. He did it very quickly and politely. Every time I have called I have gotten excellent service. Front Point's tech services is by far the best customer service I have ever dealt with.

There’s layers of troubleshooting with…

There’s layers of troubleshooting with frontpoint. In as much as I didn’t like reading those instructions and AI driven cold instructions I did it anyway and it helped shortened the person to person interaction. Kenny was just great. He cared. Frontpoint can never trained or instill that trait to their employee. He returned call, he waited. I was lucky that day to have him resolved my camera connectivity issue. He has the expertise and patience.