Frontpoint provides monitored home security solutions. Our mission is to make your home safer and smarter with advanced security technology, easy DIY setup, and top-notch customer service. We are the only company that pre-programs and tests your system before it ships, so you can be sure that your Frontpoint system will seamlessly integrate into your existing smart home ecosystem. Unlike most companies, we provide a three-year warranty on your equipment with no contract required. At Frontpoint, your privacy is always our priority.In addition to intrusion, all Frontpoint professional monitoring plans include protection against fire, flood, freeze, carbon monoxide and medical emergencies. Also, our remote online access and mobile app keep you in touch and in control at all times. When you compare Frontpoint to the competition, it’s easy to see what makes us stand out.
Written by the business, not verified by us.
Is Frontpoint legit?
Frontpoint (www.frontpointsecurity.com) has a 3.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 70% rate it 4 stars or higher while 25% give 1 star; The business has replied to 90% of negative reviews; 37 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
M
Matthew EUnited States · 3 reviews · Experienced 2025-08-04 ·
★★★★★
My kids beg me not to use this system…
Have had Frontpoint for ~10 years and it was initially a quality provider with reasonably good equipment. As the equipment aged and became less reliable we’ve had several false alarms and many issues with faulty sensors. The garage door beeps and says it opened when it hasn’t, or after changing batteries on door and window sensors the equipment would not work properly. I received a few pieces of new equipment after 9 years for which I signed a new 3 year contact. The issues have persisted and my kids have begged me not to set the alarm because it has scared them in the middle of the night. I’m now stuck either paying over $600 to terminate the contract or I have to continue trying to make this system work. Very disappointed and will never ever use this company again. They were happy to take my money for 10 years and now hold me to a contract for replacing a few pieces of equipment that didn’t fix the system.
Reply from Frontpoint2025-08-19
Matthew- We are very sorry that after so many years with Frontpoint, you have had issues with your equipment and alarms. We would like to speak with you about these issues further. Please email us at [email protected] so that we may assist you.
D
Dee GredlerUnited States · 2 reviews · Experienced 2025-08-04 ·
★★★★★
All I got was an email about…
All I got was an email about installation. I needed help with my account.
Reply from Frontpoint2025-08-14
Dee- We are sorry that you did not receive assistance for the issue that you inquired about. Please contact us via [email protected] so that we may better assist you.
T
TOMUnited States · 3 reviews · Experienced 2025-08-03 ·
★★★★★
Easy to use the chat option…
Easy to use the chat option to clear up my problem.
Reply from Frontpoint2025-08-05
Thank you for this kind review, Tom! We are so glad you have had a great experience.
D
Donn SchifanoUnited States · 2 reviews · Experienced 2025-08-01 ·
★★★★★
Need to discuss issue with real person.
My issue is probably not common and not listed in your help systems. I had a difficult time getting to speak to anyone. I used the chat to finally get a referral to a live person. Very frustrating and as a customer for over 9 years I am not impressed with you system and processes.
Reply from Frontpoint2025-08-14
Donn- We appreciate your many years of loyalty to Frontpoint and are very sorry to hear you did not have a satisfactory experience with our customer service team. Please contact us via [email protected] so that we may resolve your issue.
C
Chris HUnited States · 1 review · Verified · Experienced 2025-07-02 ·
★★★★★
I am probably not the average user
I am probably not the average user. Bought an old house and had to upgrade the light switches so I decided to go z-wave for all the switches and locks in the house. Works perfectly - solid - even added it to my business - video, sensors etc. - so I seemlessly toggle between the two.
Reply from Frontpoint2025-07-10
Thank you so much for putting your trust in Frontpoint, Chris! We are glad that you are happy with your systems.
D
DONALD PARISEUnited States · 1 review · Verified · Experienced 2025-06-18 ·
★★★★★
Work with you on problems you may have
Very professional and knowledgeable, work hard to solve any problems or concerns you may have
Reply from Frontpoint2025-07-10
Thank you, Donald! We are so glad that you have enjoyed our services.
K
Ken BrunnerUnited States · 1 review · Verified · Experienced 2025-06-02 ·
★★★★★
11-year-old Frontpoint alarm system
I needed to upgrade my 11-year-old frontpoint alarm system after speaking to a Frontpoint representative, I was able to upgrade my equipment and add modern features to my equipment at a very reasonable price.
Reply from Frontpoint2025-07-10
Thank you for your continued trust in Frontpoint, Ken! We are so glad that we could upgrade your equipment.
While I can appreciate that the customer service representatives tried to make it work I'm not really satisfied with the service. First of all, it takes way too long to get customer service on the phone and when you do, there are multiple transfers before you can get to the right person which multiplies the wait time. For busy working professionals, it doesn't work. For that reason, I went months without the system working properly.
Reply from Frontpoint2026-03-17
Jenny- We are sorry to hear that you did not enjoy our services. We would like to speak with you more about how we can improve. Please contact us via [email protected] so that we may better assist you.
G
Gordon WilliamsUnited States · 1 review · Verified · Experienced 2025-07-01 ·
★★★★★
Clear explanation
Clear explanation, friendly, professional
Reply from Frontpoint2025-07-10
Thank you for taking the time to share this positive feedback, Gordon! We appreciate it!
W
William ShupeUnited States · 2 reviews · Verified · Experienced 2025-07-02 ·
★★★★★
Excellent Experience I think the reputation Frontpoint has…
I think the reputation Frontpoint has is well deserved. Anytime I have inadvertently set off the alarm by accident I receive a phone call almost immediately checking on the status. I have a good feeling about this and the way they monitor my account.
Reply from Frontpoint2025-07-10
Thank you for these kind words, William! We are so glad that we are able to provide you with the peace of mind that you deserve.
b
bruceUnited States · 3 reviews · Experienced 2025-06-12 ·
★★★★★
They charge you an extra month's fee just to cancel. Service not great
Had the service with 3 year contract that I fulfilled even though they wouldn't let me cancel. Contract expired but we didn't renew. Charged my account again, tried to call and cancel but you have to jump through hoops to get that far even. Then they want to force you to pay another month's worth of service just to cancel. Had multiple times alarm went off but never received a check in call from them so haven't even used the service for last two years I've been paying.
Reply from Frontpoint2026-03-17
Bruce- We are very sorry to hear that you would like to cancel your services with us. While we are sad to see you go, we still want to make sure you receive stellar service. Please contact us at [email protected] so that we may better assist you with these issues.
Gerri SmithUnited States · 5 reviews · Experienced 2024-12-18 ·
★★★★★
great service along with great help…
great service along with great help with set up just a great expience
Reply from Frontpoint2025-06-09
Thank you, Gerri! We are so glad that you are enjoying your new system!
It’s easy to make contact with you, and I seem to get very good instructions on how to fix my system, and it works well!
Reply from Frontpoint2025-06-09
Thank you for this great review, CC! We are so glad that you have had a great experience with Frontpoint!
J
John DufleidUnited States · 1 review · Verified · Experienced 2025-05-31 ·
★★★★★
Representative was knowledgeable and…
Representative was knowledgeable and professional. He was courteous and easy to work with with
Reply from Frontpoint2025-06-09
Thank you, John! We are so glad that you have had a wonderful experience with our team.
A
Al MendezUnited States · 1 review · Verified · Experienced 2025-06-03 ·
★★★★★
I was impressed of the ability of your…
I was impressed of the ability of your representative to swiftly identify and solve my issue from multiple angles before making well-informed decisions.
Reply from Frontpoint2025-06-09
Thank you so much, Al! We are so glad that our team was able to resolve your issue and help make the best decision!
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