Frontpoint provides monitored home security solutions. Our mission is to make your home safer and smarter with advanced security technology, easy DIY setup, and top-notch customer service. We are the only company that pre-programs and tests your system before it ships, so you can be sure that your Frontpoint system will seamlessly integrate into your existing smart home ecosystem. Unlike most companies, we provide a three-year warranty on your equipment with no contract required. At Frontpoint, your privacy is always our priority.In addition to intrusion, all Frontpoint professional monitoring plans include protection against fire, flood, freeze, carbon monoxide and medical emergencies. Also, our remote online access and mobile app keep you in touch and in control at all times. When you compare Frontpoint to the competition, it’s easy to see what makes us stand out.
Written by the business, not verified by us.Frontpoint (www.frontpointsecurity.com) has a 3.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 70% rate it 4 stars or higher while 25% give 1 star; The business has replied to 90% of negative reviews; 37 of them were added in the last 12 months. Last updated 2026-08-11.
Kenny G did fantastic job assisting me with a setup issue. Very grateful for his help.
Thank you so much for this kind review, Lendon! We are so glad that our team could assist you.
I reluctantly signed up for a 5-year contract at $50/mo ($600/year). My initial equipment cost was $318. Had I known then what I know now, I would have never signed up with them. For the last two years, I have been anxiously awaiting the end of the contract so I could switch to Ring Alarm with monitoring services ($200/year), as I have invested quite a bit into Ring security cameras (9 so far). I wanted to integrate my house alarm/monitoring with my security cameras. I called Frontpoint in October (the last month of the contract) to notify them that I'll be canceling my service. The female rep I spoke with (Arionia Fowler) was not friendly at all. It sounded like she was pissed that I was canceling. She was quite rude. She reminded me that I was contractually obligated to cancel 30 days prior to the end of the contract, or else they'll have to charge me for another month. I did not know this, so she condescendingly stated where in the contract it stated as such. I laughed it off and said no problem, enjoy the extra $50. I was just glad to be rid of them. And get this, to cancel service with them, they have to email you, where you respond to this email confirming that you'd like to cancel. Ridiculous! I asked to confirm that the equipment I own would work without the monitoring service, and she said, "yes". At no time did she say I wouldn't have access to their app anymore. A week or so after the cancellation, I noticed I no longer could access the Frontpoint app. I primarily only used it to lock/unlock my front door and sometimes bypass some sensors. I was hoping that after canceling the monitoring service, I could at least be able lock/unlock my doors as I decided that I'd keep the Frontpoint system installed and use it in addition to my new Ring Alarm system. Nothing wrong with redundancy! Anywho, I just got off the phone with Frontpoint where Freddie confirmed that the app is not available if I'm not paying the monthly monitoring service. I asked him to repeat this, as I found it to be absurd! I couldn't stop laughing. The $50/mo that I paid for the last 5 years ($3000 in total) should've been primarily for live 24/7 monitoring, not a fricken app! Freddie's friendly attitude quickly changed to condescending rudeness. He repeated several times that the app was a service as well. It sounded as if though he were shocked at why I wouldn't agree that the app was worth $50/mo. At 1st, I was planning on replacing the Frontpoint system. Then it dawned on me, why not use both Frontpoint AND my new Ring Alarm system w/monitoring at only $200/year. Especially since I had already spent so much on the Frontpoint equipment (1 Hub, 1 Keypad, 1 Smart Door Lock, 2 Motion Sensors & 7 Door/Window Sensors). I also ended up purchasing additional sensors. So, would I sign up with Frontpoint again? Hell no! Not only are they quite expensive, both hardware and monitoring service, but their customer service is shit! There are much better companies out there with better hardware/monitoring services and at better pricing!
To Whom It May Concern, We are sorry to hear about the customer's experience. Frontpoint is dedicated to customer service so we will always review any situation brought to our attention. We did review the cancellation call the customer referenced and found that the representative did not explicitly state the app function would stop just the broader service. We are glad for all customers to understand that the system communicates primarily through the ongoing cellular connection which does require a subscription so when the subscription is cancelled the remote control of the system does cease. We are sorry the customer was able to walk away from the interaction with the misconception that the app would still work. In addition while reviewing both recent interactions, we found that both representatives simply gave flat explanations on policy and how the system worked that the customer did not like. Neither representative was rude to the customer in any way. Thanks, Frontpoint Security Voice of the Customer Department
DO NOT USE FRONTPOINT. Use anyone else, and save yourself the headache of dealing with their support. Support at Frontpoint uses a script meant to waste your time and avoid, at all costs, replacing fault equipment. We've had a faulty sensor (that likely costs ~$2 to replace) for the past month. Everytime it malfunctions, Frontpoint support has me spend 30+ minutes testing ways to get it to send the correct reading (of 'closed door', instead of 'open door') If at any point the sensor reading corrects itself (only to break shortly thereafter), support is trained to pretend that everyone is fixed, and to go on business as usual, instead of replacing the faulty equipment. It took my requesting to cancel the contract and getting the call escalated to the accounts team before I got my $2 sensor replaced. CORPORATIONS LIKE FRONTPOINT DO NOT CARE ABOUT YOU, OR ME. THEY WILL PROTECT THEIR BOTTOM LINE AT ALL COSTS. THEY MAKE REPLACING EVEN A $2 DOOR SENSOR, CRITICAL TO HOME SECURITY A NIGHTMARE. Do not use Frontpoint. 👎👎👎
To Whom It May Concern, Part of Frontpoint's dedication to customer service is our troubleshooting process that has been refined over many years of providing service. We want to clarify that our intention in troubleshooting is never to prevent any customer from receiving a replacement when it is needed. Many issues can be fixed without replacement so our priority is to eliminate these possibilities first so as not to waste a larger amount of customer time waiting on a replacement and installing it when it wasn't needed. We appreciate the customer bringing the situation to our attention as we did find that on the most recent interaction the representative did not account for the customer's previous session of troubleshooting with us and subsequently repeated steps and gave pushback on the customer's request for a replacement where it was not warranted. This resulted in extra time and inconvenience for the customer that we understand the frustration that was caused. Whenever we are made aware of a interaction not meeting our standards we do spend time coaching our representatives to improve knowledge and understanding of our equipment and procedures. We have reached out directly to the customer and they are welcome to reach out directly should they need any further assistance. Thanks, Frontpoint Security Voice of the Customer Department
Frontpoint is a scam. Sure they offer legitimate services, but when you are no longer able to use their services, they charge you an enormous cancellation fee. DO NOT USE THIS COMPANY. There are plenty of options out there that are free and don't require a monthly subscription that is WAYY overpriced
Hello Luke, We are sorry to hear about your experience. We do value flexibility and customer satisfaction and understand that not every policy is a perfect fit for every customer's individual circumstances. We are always open to further discussion and want to hear from you in more detail so we can make sure we've done everything we can. We can be directly reached at [email protected]. Thanks, Frontpoint Security Voice of the Customer Department
My most recent customer service was terrible, the representative did not know how to fix the issue or did not want to take the time to look it up. Usually try are great.
To Whom It May Concern, Frontpoint is always dedicated to providing the best customer service. We are disheartened to hear about any subpar service experience and review any interaction brought to our attention. In this case we did find that the customer call our monitoring station outside of tech support hours when a trouble condition occurred on their panel. Our monitoring station is a dedicated line with the priority of responding to alarms on behalf of our customers. As such they have limited access to the system for non emergency issues and would refer customers who call in to our tech support. We understand the frustration of not being able to get a technical issue resolved immediately. When we reached out to the customer to ensure everything was resolved and satisfactory, they indicated that all was well. They are welcome to reach out directly if they have any further questions or concerns. Thanks, Frontpoint Security Voice of the Customer Department
Tried contacting about a bill payment . Unable to talk to anyone. DONT LEAVE A MESSAGE TO CALL THEN NOT ANSWER.
Hello David, We are sorry to hear that you've had trouble reaching out to us. We were able to locate your account and attempted to reach back out but hadn't heard back from you. Feel free to reply back anytime or use [email protected] to reach out directly. Thanks, Frontpoint Security Voice of the Customer Department
When I contacted Frontpoint regarding a battery replacement due to an extended power outage and the old battery wouldn’t recharge. They responded right away.
Thank you for trusting us, Dave! We are so glad that we were able to resolve your issue swiftly and effectively. Please let us know if you need anything else!
The c s r was very helpful with a technical issue.I had with my doorbell camera. The representative was very patient and spent approximately thirty minutes with me on the phone to resolve my issue. After much troubleshooting, it was determined that the the problem was with the doorbell chime and not the front point equipment. I have always received nothing but professional and courteous help from front point.
Thank you for this kind review, Harold! We are so happy that we could assist you and appreciate your feedback!
They trick you into a 3-year agreement (read the small print). Then when you do cancel you have to pay for 30 days more plus an early termination fee.
My problem was quickly resolved and the CSR knew exactly what to do.
Thank you for taking the time to leave a review, Barry! We are so glad that you have enjoyed our services.
Thank you for the review, Fred! We are so glad we could get you the extra equipment you needed.
The company is efficient. When I need help, someone is always there to help.
Thank you, Jerusha! We are so glad that we can always assist you.
Tech support stayed on telephone with me until all was completed and working.
Thank you for your kind review, Trudy! We are so glad that we could assist you!
Knowledgeable and professional customer service representative. Assisted me in cleaning up unused old sensors (customer for nearly 15 years).
Thank you so much for your kind review, Frank. We are so glad that we can help you perfect your system and keep you secure after all these years!
Representative knew exactly what I needed and promptly furnished what I was asking for. I've been a long time customer of Frontpoint, over 10 years and have never looked elsewhere. Great monitored system with very good support. What's it mean to you to have a trusted monitored system? To me it means alot. Thanks Frontpoint!
Thank you so much for your continued loyalty to Frontpoint, John! We are so glad that we have been able to give you top-notch support!
Excellence in customer service. I feel secure with my system.
Thank you so much Rex! We are so glad that we could give you the peace of mind that you deserve.
Your technological support is fantastic. Very helpful and patient. Your equipment is excellent.
Thank you so much, Sydney! We are so glad that we have been able to assist you.
Frontpoint has been amazing! We have used them as our security system for going on five years now and we have had a wonderful experience. Anytime that we have had to call them for Technical Support, their support team has been very knowledgeable and assisted with the implementation of the system.
Thank you for the kind review, David! We are so glad that you have enjoyed your many years with Frontpoint and appreciate your loayalty!
I cancelled service several months ago and keep getting messages from frontpoint trying to charge me as if the account was still active. These people are scammers. Stay away from them
A few months ago, we purchased and installed our doorbell camera. We had no problems installing it or getting it to work. Customer Service has always been very helpful and patient. I had one agent talk me through changing the battery on one of our motion sensors which took quite awhile because it was very difficult to get the cover off. Very satisfied with our products and service!
Thank you for the kind words you have for our team, Beth! We are so glad that you had a wonderful experience with them and that you have been enjoying your new equipment!
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