United States
Sold me a defective Dryer, broke with minor usage shortly after warranty ended, their automated customer service system just wastes my time asking me the same questions over and over again. Corporations HATE us and if you don't believe me, read Home Depot reviews here (or on Google where they lie about the average review and claim it's 4.6 stars, hilarious, open the reviews and you'll see it's flooded with 1-star horror stories)
DO NOT USE FRONTPOINT. Use anyone else, and save yourself the headache of dealing with their support. Support at Frontpoint uses a script meant to waste your time and avoid, at all costs, replacing fault equipment. We've had a faulty sensor (that likely costs ~$2 to replace) for the past month. Everytime it malfunctions, Frontpoint support has me spend 30+ minutes testing ways to get it to send the correct reading (of 'closed door', instead of 'open door') If at any point the sensor reading corrects itself (only to break shortly thereafter), support is trained to pretend that everyone is fixed, and to go on business as usual, instead of replacing the faulty equipment. It took my requesting to cancel the contract and getting the call escalated to the accounts team before I got my $2 sensor replaced. CORPORATIONS LIKE FRONTPOINT DO NOT CARE ABOUT YOU, OR ME. THEY WILL PROTECT THEIR BOTTOM LINE AT ALL COSTS. THEY MAKE REPLACING EVEN A $2 DOOR SENSOR, CRITICAL TO HOME SECURITY A NIGHTMARE. Do not use Frontpoint. 👎👎👎