Great customer service
Reply from Frontpoint2025-05-01
Thank you, Carlos! We appreciate this 5-star recommendation and are so glad we could help.
About Frontpoint
Data updated- Website
- www.frontpointsecurity.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 37 reviews
- Replies to negative
- 90% (52/58)
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About this business
Frontpoint provides monitored home security solutions. Our mission is to make your home safer and smarter with advanced security technology, easy DIY setup, and top-notch customer service. We are the only company that pre-programs and tests your system before it ships, so you can be sure that your Frontpoint system will seamlessly integrate into your existing smart home ecosystem. Unlike most companies, we provide a three-year warranty on your equipment with no contract required. At Frontpoint, your privacy is always our priority.In addition to intrusion, all Frontpoint professional monitoring plans include protection against fire, flood, freeze, carbon monoxide and medical emergencies. Also, our remote online access and mobile app keep you in touch and in control at all times. When you compare Frontpoint to the competition, it’s easy to see what makes us stand out.
Written by the business, not verified by us.Is Frontpoint legit?
Frontpoint (www.frontpointsecurity.com) has a 3.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 70% rate it 4 stars or higher while 25% give 1 star; The business has replied to 90% of negative reviews; 37 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
My alarm hasn’t worked in 5 months
My alarm hasn’t worked in 5 months. Do to them not. Had to deal the them for hrs. My IT guy still couldn’t get it to work. They wanted my to buy 2 new garage sensors. I asked them to have a manager to call me. Never happened. I spent $1,200!for my IT guy to come out for 6 hours. On the phone. They don’t care don’t waste your money. I go to cancel with one month on my contract. They hit me with $44.00 And my alarm still not working. Stay away.
Reply from Frontpoint2025-04-30
To Whom It May Concern, Frontpoint takes any customer concerns seriously and is always willing to review any customer's situation. In this case we did find where in December this customer's garage door sensors were determined to be in need of replacement. We offered a callback from one of our account specialists to assist with providing a replacement however the callback was not properly submitted so it did not happen. We did reach out to this customer now and do again apologize for this inconvenience. We worked with them regarding reducing the payments via refund for the remainder of their contract to which they expressed satisfaction to us. They are welcome to reach back out if they have any further concerns. Thanks, Frontpoint Security Voice of the Customer Department
It was easy to order new door sensors…
It was easy to order new door sensors and I could set them up myself.
Reply from Frontpoint2025-04-21
Thank you, Kim! We are so glad that you are happy with your new sensors.
Knowledgeable and experienced
Knowledgeable and experienced. No wait time on the phone call. Helped me set up new equipment without any difficulty. Also, I just read a bunch of fairy recent negative reviews. All I can say is that my experiences have been great. I have been a customer for over ten years and own most of the equipment they sell, including cameras. Everything has always worked great and customer service has been good. They have grown a lot and things aren’t as personal as in the old days, but everything is still good.
Reply from Frontpoint2025-04-11
Thank you for this kind review, Tom! We are so glad that after many years we have continued to be able to serve you and give you the peace of mind you deserve.
Do not believe the reviews
Do not believe the reviews. The company uses several deceptive tactics. First they make it extremely difficult to cancel even after your service has ended. You can only call to do say and when you do they try several times to keep you as a customer with deals etc. Then when you get your cancellation link it is more of the same. They simply will not let you cancel easily. Lastly, they charge you for one-month additional once you cancel because they say it takes a month to cancel. I would not recommend them as I am sure by now there are plenty none subscription based services that are just as affordable.
Reply from Frontpoint2025-03-26
Matt- We are sorry to hear that you have not had a pleasant experience with Frontpoint. While we are disappointed to hear you would like to cancel your plan with us, we still want to make sure you have an agreeable experience. Please contact as at [email protected] so that we may better assist you.
Panel is not working
Panel is not working, very difficult to enter the passcode, battery was about to explode. Unable to cancel, very rude customer service. Frontpoint is a scam
Reply from Frontpoint2025-03-20
To Whom It May Concern, Frontpoint takes all customer feedback seriously and is glad to look into any customer situation to make sure we have provided the top quality service we are known for. In this case the customer did call to cancel their account last year. At the time the account was past due and during the online cancellation process the system logged the payment as having failed despite actually going through successfully. This resulted in the automatic system not finalizing the cancellation. Of note the customer did call again two months later but listening to the call recording the customer made no mention of any previous attempt which lead to the representative starting the process from scratch and not catching the previous failed attempt. The online cancellation was not completed by the customer at this point. We had no other contact attempts from the customer after this until receiving this review. Frontpoint has no intention of impeding the cancellation process in any way. Now that the account has been brought to our attention we did catch the original error and immediately cancelled the account with a refund for all the time that has passed. We do apologize for the initial technical error and the inconvenience it caused. We urge any customer who believes they may have experienced a similar error to report it to our support team so that we may look into it or by email at [email protected]. We did attempt to reach out to this individual customer to let them know of our fix for their account but received no response. They were left with direct contact information should they have any further questions or concerns. Thanks, Frontpoint Security Voice of the Customer Department
Awesome customer service!
The Frontpoint representative I spoke with was very polite and helpful, thank you!!
Reply from Frontpoint2025-03-12
Thank you for this kind review, Karen! We are so glad that our team has been able to assist you.
She was patient and kind
She was patient and kind. I’m 77 years old and not very computer savvy. She calmed me down and assured me we could do this together! She was right! Everything was up and running within a half hour or less. The circuit breaker outlet my hub was plugged in to failed and my hub lost power.
Reply from Frontpoint2025-03-26
Thank you for this kind review, Maureen! We are so glad that our team was able to assist you and give you the peace of mind that you deserve!
Help from start to finish
Representative helped me remove the old sensors that were having issues and made sure the new ones were working properly. I couldn't ask for more. Thank You!
Reply from Frontpoint2026-03-17
Thank you Mark, we're happy to hear you're pleased!
I have had my Front Point Alarm system…7 years
I have had my Front Point Alarm system for seven years. It saved me on one break in where they did get into the house and I was able to run them off. I wasn’t there at the time, but I got there in time. Extremely dependable technical help is unbelievable.
Reply from Frontpoint2025-03-12
Thank you so much for this great review, Eddy! We appreciate your loyalty to Frontpoint and are so happy we have been able to give you the peace of mind you deserve.
Customer service representative was…
Customer service representative was knowledgeable, helpful and friendly.
Reply from Frontpoint2025-03-05
Thank you for this excellent review, Gail! We are so glad that our team was able to assist you.
Helpful support staff
Your support staff is very helpful and ready to spend time helping customers. They always sent an e-mail for direct feedback. However, I found it the response to my e-mails to be lacking. Hence, the four star rating.
Reply from Frontpoint2025-03-05
Thank you for your kind words to our team, Peter. We appreciate your feedback and will work to improve!
Someone always answers the phone and…
Someone always answers the phone and stays with me to solve any issue
Reply from Frontpoint2025-03-05
Thank you Bill! We are so glad that our team is always able to assist you!
Top notch technicians
Always polite and solve any issues and provide helpful education. Always ask if the customer is satisfied with results and opportunity to ask questions
Reply from Frontpoint2025-03-05
Thank you for this wonderful feedback! We are so glad that you have been enjoying our services.
If I have any questions or problems…
If I have any questions or problems with the equipment Frontpoint customer support help me out and I'm grateful have to have this service
Reply from Frontpoint2025-03-26
Thank you so much for your kind words about our team, Clarence! We are so glad that we have been able to assist you with your home's security.
Positive results
Positive results. Individual that assisted me was very knowledgeable and patient.
Reply from Frontpoint2025-03-26
Thank you, Willie! We are so glad that our team was able to assist you.
Company used to be great
Company used to be great, but lately they don't seem to care about customers and told me to leave. As a technology company, they could make the experience better. My battery has been low on my keypad, but I can't change it. I get notifications that it's low and beeps, but frontpoint for some reason makes me call in to request a new keypad instead of sending me one. Also they notified me that in 2 days my rates would go up, out of the blue. When I called in to cancel they told me I had to wait 30 days to cancel even though they could notify me about pricing increases in 2 days. Seems like a one sided relationship that I no longer need to be in
Reply from Frontpoint2025-03-05
To Whom It May Concern, We are sorry to hear that this customer was looking to cancel. Our first priority is customer service and our agents have never told a customer to cancel their account. The keypad in question uses AA batteries that can be changed at any time by removing the cover with no replacement of the keypad needed. We do have guides on our website to change the batteries and we do regret the customer never utilized those guides or reached out to support for instructions to change the batteries before they decided to cancel. Thanks, Frontpoint Security Voice of the Customer Department
Needed assistance in changing batteries…
Needed assistance in changing batteries on a door sensor. Rep was very knowledgeable and helpful. Not sure of exact date but was December 2024.
Reply from Frontpoint2025-01-09
Thank you for this kind review, Sharon! We are so glad that our team could assist you and solve your issue!
Great system for my needs
Great system for my needs. Great customer support.
Reply from Frontpoint2025-01-09
Thank you Kathie! We are so glad that you are enjoying your system and that Frontpoint can give you the peace of mind that you deserve.
Stay away from this company
Stay away from this company. Their customer service is shady. They make it EXTREMELY difficult to cancel to dissuade people from canceling. They also do not follow through on what they say they'll do.
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