Frontpoint provides monitored home security solutions. Our mission is to make your home safer and smarter with advanced security technology, easy DIY setup, and top-notch customer service. We are the only company that pre-programs and tests your system before it ships, so you can be sure that your Frontpoint system will seamlessly integrate into your existing smart home ecosystem. Unlike most companies, we provide a three-year warranty on your equipment with no contract required. At Frontpoint, your privacy is always our priority.In addition to intrusion, all Frontpoint professional monitoring plans include protection against fire, flood, freeze, carbon monoxide and medical emergencies. Also, our remote online access and mobile app keep you in touch and in control at all times. When you compare Frontpoint to the competition, it’s easy to see what makes us stand out.
Written by the business, not verified by us.
Is Frontpoint legit?
Frontpoint (www.frontpointsecurity.com) has a 3.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 70% rate it 4 stars or higher while 25% give 1 star; The business has replied to 90% of negative reviews; 37 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
C
Castner WaddellUnited States · 4 reviews · Experienced 2026-01-26 ·
★★★★★
13 Year Subscriber
We subscribed to Frontpoint for 13 years, other than the expensive replacement of equipment, the overcharging of extended service and an 8 month service charge for cancellation; otherwise fairly good. Customer service has diminished from very good to mediocre over the years and the equipment has not improved much. The biggest fault I have found is that they have told us we were not under a contract during the last year, charged us replacement cost without a contract (50% higher) and high shipping costs.
Reply from Frontpoint2026-03-17
To Whom It May Concern,
We are sorry to hear that after many years with us, they are unhappy with the quality of customer service you have received. We did find and do apologize for the end date of the 3 year contract being misquoted over the phone last year. We have reached out and came to an equitable resolution with the customer. If they need anything further they can always reach out to [email protected].
Thanks,
Frontpoint Security
Sherry EngleUnited States · 1 review · Experienced 2025-12-22 ·
★★★★★
I would have left 0 stars but Front…
I would have left 0 stars but Front Point is the WORST ever!! Buyer beware, it's smoke and mirrors and the customer service is basically cranky people being very rude. Trying to cancel the service is like enacting a triple bypass surgical procedure, going through hoops and twists and turns. Plus they have the audacity to charge you for an extra month because they rope you into signing their terms before you can cancel and then hit you with the extra charge. Then to make the situation worse, they invite you to reconsider keeping your subscription for half the cost you had been paying, what CROOKS!!!
Reply from Frontpoint2026-03-17
Sherry- We are sorry to hear that you have not had a positive experience with our customer service representatives. We would like to help resolve these issues. Please contact us at [email protected] so that we may better assist you.
R
R BCanada · 1 review · Experienced 2025-12-10 ·
★★★★★
Do NOT use Frontpoint in Canada
I was unable to completely set up this DIY service - overly complicated - so I used it -2 cameras for the entirety of my service. Unfortunately, the doorbell camera cannot survive through Canadian winters, despite being supposedly rated for the low temperatures. After a few replacements, I gave up and just had no front ring camera either. So I was paying for 4 camera, video links, but only actually had one
The WORST was attempting to CANCEL. I phoned numerous times and waited for extended periods online, trying to cancel my plan as I sold my house. Frontpoint were incredibly hard to get a hold of. I tried with online chat, but they told me they can’t cancel my policy. I’d left a message with their callback service, so they would call me back and I could cancel the policy… But they never called back. And when I finally got through, they “Bill in advance“ and don’t refund any monies so essentially wanted to charge me for two months after I have sold my house. Note: this is their regular policy when you’re not signed into a contract… Can’t imagine if I’d actually signed a contract with them!!
Completely NOT worth the frustration or cost, and the monthly cost was high. I expected much better customer service.
Save your money and support a Canadian company that has fair business practices.
Reply from Frontpoint2026-03-17
RB- We appreciate your feedback on our equipment and are sorry that it was not suitable for your environment. We understand your frustration and want to make sure you still have a positive experience. Please contact us via [email protected] so that we may better assist you.
A
ADHUnited States · 1 review · Experienced 2025-11-29 ·
★★★★★
Customer service rep was very helpful…
Customer service rep was very helpful in understanding our situation and quickly resolving the problem
Reply from Frontpoint2025-12-10
Thank you for this great feedback! We are so glad that we were able to assist you quickly and efficiently.
b
barbara dupaulUnited States · 11 reviews · Experienced 2025-11-03 ·
★★★★★
Horrible customer service
Horrible customer service, no one on duty when I need assistance, nights and weekends. They also will not allow me to tell them to NOT renew my contract when it expires. I will be required to make another call to them the month before my current contract expires. They make things very difficult and have been dishonest with me.
Reply from Frontpoint2025-11-20
Hello Barbara,
We are sorry to hear you were looking to cancel your contract. Frontpoint’s contract do require a written notice at the time of cancellation, and we do not schedule cancellations in advance as situations change and we don’t want to shut off someone’s security in case they start using it again. Our contracts do not renew for long terms and instead switch to a month-to-month status at the end of the term. If you wish to cancel while being within a term, we do also offer reduced early termination fees so it is cheaper than waiting until the end of the term anyways. With that being said, while we can’t schedule the cancellation, we are happy to schedule a callback to help initiate the process at the time you want to cancel. We’ve sent an email to your email on file to facilitate scheduling this.
Thanks,
Frontpoint Security
Voice of the Customer Department
L
LetUnited States · 2 reviews · Experienced 2025-10-26 ·
★★★★★
Great service!
Quick responses and reliable customer service are crucial when it comes to home security, and knowing that the police is dispatched immediately gives me a peace of mind!
Reply from Frontpoint2025-10-30
Thank you for this kind review!
E
Ella S.Germany · 3 reviews · Experienced 2025-10-03 ·
★★★★★
Great until you try to cancel
Frontpoint is great until you try to cancel it. They literally won’t let you out of the contract, even if you leave the country and obviously don’t use their services anymore. And even after that deadline, they do anything they can to keep you paying. Go online and see for yourself what people are going through when they want to cancel. Stay away!
Reply from Frontpoint2025-10-27
Ella- We are very sorry to hear that you are looking to end your services with us. However, we still want to ensure that you have an exceptional experience with our team. Please contact us via [email protected] so that we may better assist you.
P
Pj ValUnited States · 2 reviews · Experienced 2025-09-04 ·
★★★★★
The stress free comfort of knowing my…
The stress free comfort of knowing my house is 100% safe and secure with no hassles.
Reply from Frontpoint2025-09-08
Thank you for these kind words, PJ! We are happy to give you the peace of mind you deserve.
Alondra ChavezUnited States · 2 reviews · Experienced 2025-09-03 ·
★★★★★
Fast & Simple !
Reply from Frontpoint2025-09-08
Thank you, Alondra! We’re happy you’re pleased!
Birgit GorskiUnited States · 1 review · Experienced 2025-08-27 ·
★★★★★
Promt response
Reply from Frontpoint2025-09-08
Thank you for sharing this review, Birgit!
jblUnited States · 1 review · Experienced 2025-08-25 ·
★★★★★
Jared explained in detail several…
Jared explained in detail several different scenarios that were very helpful in my quest to get an alarm system. He was quite thorough. Thank you!
Reply from Frontpoint2025-08-27
Thank you for the wonderful review of our team members! We are so glad that we have been able to assist you.
N
N2shoozUnited States · 2 reviews · Experienced 2025-08-20 ·
★★★★★
I still haven't figured out how to…
I still haven't figured out how to contact a support agent to help me remove a motion sensor from my account. It shouldn't be that hard. Seems by design.
Reply from Frontpoint2026-03-17
We are sorry that you have not been able to contact one of our representatives to help resolve this issue. Please contact us at [email protected] so that we may better assist you.
L
LarryUnited States · 3 reviews · Experienced 2025-08-14 ·
★★★★★
Frontpoint proudly took the "service" out of customer service
Your refusal to sell me a new interior motion detector to replace my dead one because I'm no longer an "Active Customer" makes me sick to my stomach. I had to go through sales just to talk with a customer service rep because your phone tree continued to cut me off. When I finally reached a person they said they wouldn't help me out because I'm no longer an active customer. Wow!! I finally reached a manager who said he would help. But the fact that I had to get to a manager is a process comment about corporate values, or lack there of.
Reply from Frontpoint2025-08-25
Larry- we are sorry to hear that you had a hard time purchasing a new piece of equipment. We want to make sure all of our customers receive the best possible treatment and would like to speak to you further about this occasion. Please reach out to us at [email protected] so that we may assist you.
J
Jeanne MungerUnited States · 1 review · Experienced 2025-08-13 ·
★★★★★
Outstanding Customer Service Experience
I very much appreciated Brian H.'s help. He went into detail about how the process works in transferring service and I very much appreciated his knowledge and professionalism in our interaction. The level of service he provided me was very high. I was a college professor of business and I taught the topic of "Customer Service Management" and Brian did everything that is needed to satisfactorily provide the highest level of service to a new customer. In general, the quality of customer service by the vast majority of companies has declined precipitantly the last several years and it was exceptionally nice to interact with someone who cares about customer satisfaction and is equipped with the talent and experience to do such a nice job.
Reply from Frontpoint2025-08-19
Thank you, Jeanne! We are so glad our team was able to assist you and give you the peace of mind you deserve!
Carla SagerUnited States · 1 review · Experienced 2025-08-14 ·
★★★★★
Ease of placing my order over the phone with all the products I needed.
Recommendation of additional products that I may be in need of. The return of any extra pieces I do not need after installation is free to ship back and will be refunded.
Reply from Frontpoint2025-08-19
Thank you for your trust, Carla! We are glad to be able to provide you with the beat equipment available.
Gigi ThomasUnited States · 1 review · Experienced 2025-08-11 ·
★★★★★
I was charged for 4 months after I…
I was charged for 4 months after I canceled my contract.
According to the representative I spoke with the cancelation was not completed
Reply from Frontpoint2025-08-25
Gigi- we are sorry to hear that there were issues completing your cancellation. While we are sad to see you go, we still want to be sure you have a 5-star experience. Please contact us at [email protected] so that we may better assist you.
A
AllisonUnited States · 3 reviews · Experienced 2025-08-12 ·
★★★★★
So far
So far, so good. Haven't received a call yet.
Reply from Frontpoint2025-08-14
Thank you, Allison! We are glad you have enjoyed your time with us so far!
R
Robert DebiecUnited States · 1 review · Experienced 2025-08-08 ·
★★★★★
The rep made it all
The rep made it all. Julio Carcamo was the best
Reply from Frontpoint2025-08-19
Thank you for the kind words, Robert! We appreciate your review on our customer service team.
SusanUnited States · 1 review · Experienced 2025-08-07 ·
★★★★★
🚨 Warning to Anyone Considering…
🚨 Warning to Anyone Considering Frontpoint 🚨
I was a loyal Frontpoint customer for nearly 10 years—until they pushed me out with the kind of service that makes you wonder if they’re actively trying to fail as a company.
I ordered a simple garage sensor. It never arrived. After weeks of delays, I contacted support. First they promised to check with FedEx. Then they ghosted me. When I followed up, they blamed me and said I should resolve it myself. Mind you, they were the ones who shipped it, not me.
Turns out, FedEx later admitted it was their mistake and even offered to advocate for me—if Frontpoint would cooperate. But Frontpoint refused to give FedEx the info they needed to help. Just... refused. Like a company that enjoys losing customers.
Eventually the package got returned to them. I told them I didn’t want it anymore, and I sent it back the second I got it. They refunded the item—but kept the shipping fee.
Yes, they charged me for shipping a product that never arrived and had to be returned due to their delay.
When I filed a complaint through BBB, they responded with a half-hearted apology and unilaterally closed the case like it was just a minor inconvenience. No ownership. No solution. No shame.
Let me be clear: I don’t care about the $15.
What I do care about is being treated like garbage by a company I paid for almost a decade.
If you're wondering why Frontpoint seems to be slipping—look no further than the customer service culture. It’s not the market. It’s not the competition.
It’s them.
Cold, careless, arrogant, and incapable of handling even the simplest issue with dignity or respect.
Frontpoint didn’t just lose a customer.
They earned the loss.
Reply from Frontpoint2025-08-19
We’re sorry to hear that your recent experience did not meet the standard we strive to provide. We understand your frustration regarding the delivery delay, the mixed communication you encountered, and the concern over the shipping fee.
After reviewing your case, we processed a refund for the shipping fee on August 14, 2025, to your original form of payment.
At Frontpoint, we are committed to resolving concerns and learning from feedback. While we worked with our carrier to address the delivery issue, we acknowledge that our follow-up could have been handled more consistently. Your comments have been shared internally to help reinforce our communication and resolution processes.
Thank you for bringing this to our attention and giving us the opportunity to review and address it.
J
Jill RohnerUnited States · 1 review · Experienced 2025-08-07 ·
★★★★★
FRUSTRATING
I truly dislike getting a call from a company that advises me to call back at a different number. I often do not have a writing utensil or I’m in my car. It is a way to loose my business. Send me a text with the phone Number
Reply from Frontpoint2025-08-19
Jill – Thank you for taking the time to share your feedback. We appreciate your perspective and will review it with our team as we look for opportunities to enhance the customer experience.
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