GOOD SYSTEM
My service has been great for the past 2 years. Easy to set up and can move with me wherever I go.
Reply from Frontpoint2023-11-27
Thank you Keekee! We appreciate you trusting Frontpoint Security these past years!
About Frontpoint
Data updated- Website
- www.frontpointsecurity.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 37 reviews
- Replies to negative
- 90% (52/58)
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About this business
Frontpoint provides monitored home security solutions. Our mission is to make your home safer and smarter with advanced security technology, easy DIY setup, and top-notch customer service. We are the only company that pre-programs and tests your system before it ships, so you can be sure that your Frontpoint system will seamlessly integrate into your existing smart home ecosystem. Unlike most companies, we provide a three-year warranty on your equipment with no contract required. At Frontpoint, your privacy is always our priority.In addition to intrusion, all Frontpoint professional monitoring plans include protection against fire, flood, freeze, carbon monoxide and medical emergencies. Also, our remote online access and mobile app keep you in touch and in control at all times. When you compare Frontpoint to the competition, it’s easy to see what makes us stand out.
Written by the business, not verified by us.Is Frontpoint legit?
Frontpoint (www.frontpointsecurity.com) has a 3.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 70% rate it 4 stars or higher while 25% give 1 star; The business has replied to 90% of negative reviews; 37 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
System is reliable
System is reliable Tech support is always extremely competent and timely I've been a customer for about 10 years and see no reason to change. They appear to have the latest technology available if desired.
Reply from Frontpoint2023-11-07
Sabato- Thank you so much for this kind review! We are glad that you have been satisfied with our service for so long. Let us know if you ever need anything!
We've had our home protected by…
We've had our home protected by Frontpoint for ten years without any performance/technical issues.
Reply from Frontpoint2023-11-07
Thank you for your kind words Stephen! We appreciate your many years of loyalty and great recommendation. Please let us know if there is anything we can do to improve!
Frontpoint staff responded to my call…
Frontpoint staff responded to my call quickly. The staff were friendly and knowledgeable.
Reply from Frontpoint2023-11-07
Thank you Paula! We are so glad that our team was able to assist you!
Frontpoint Security, the best
We have been with Frontpoint Security for more years than I can remember. We have gone through so many updates with equipment and software. There is not a time when we can not have our questions answered and problems solved. Our last conversation was about our contract. We were able to save $10.00 a month by renewing our contract for three years. A no brainer plus we were able to receive some new equipment.
Reply from Frontpoint2023-11-06
Tim- Thank you for your many years of loyalty and confidence in Frontpoint! We are so glad that our team has always been able to provide you with the answers that you are looking for. Please let us know if you ever need any help!
Always a great experience and willing…
Always a great experience and willing to help.
Reply from Frontpoint2023-11-06
Charles- Thank you for sharing this wonderful review! We are so glad that our team has always been able to assist you.
We’ve had FrontPoint for a number of…
We’ve had FrontPoint for a number of years and find their products exceptional and their customer service the best! I feel safe and confident both in the system and the people who support it!
Reply from Frontpoint2023-11-06
Ernest- Thank you for your continued loyalty and your kind words! We are so glad that you have enjoyed our system for so long. Please let us know if there is ever anything we can help you with.
Good company
Good company, very helpful with trouble shooting when needed, answering questions etc! Planning to keep this service for a long time!
Reply from Frontpoint2023-11-06
Maria- We are so glad that you have been enjoying our services! We appreciate your kind words and the 5-star recommendation!
Excellent Service
I appreciate the customer support service from Frontpoint. When I call the representative is knowledgeable and polite. Frontpoint offers me peace of mind when I am home or away from home. They have provided me with excellent service.
Reply from Frontpoint2023-11-06
Sherry- Thank you for your kind words about our team! We appreciate the 5-star rating and are so glad we can give you the peace of mind you deserve!
Frontpoint customer for six years.
I've been a Frontpoint customer for the past six years. When issues arise I've found the customer service team to be knowledgeable and helpful is solving the problem. Most recently I replaced my WiFi router and needed help in configuring my Frontpoint base unit.
Reply from Frontpoint2023-11-06
Mike- Thank you so much for your many years of loyalty to Frontpoint Security! We are so glad that you were able to upgrade your system with a little help from our team!
Good equipment, difficult to reach help
Frontpoint delivers what they promise. Products operate as they should with few misses. I did give 4 stars instead of 5 due to ease of contacting help with new problems or installing new products. The helpline was much easier to get to in the past. The phone to support is very difficult to obtain and today the link to support isn’t active. The other links in the app are active. Even when I do reach the support link, I’m directed to helpful articles not a person.So I’m a little frustrated.
Reply from Frontpoint2023-11-07
Scott- Thank you for your kind words and high rating. We are very sorry that you have had difficulty contacting our support team in the past and are working to improve our system.
FrontPoint has always met or exceeded…
FrontPoint has always met or exceeded my expectations. This time a power interruption caused some automation issues, which is very unusual. However with one call to support and within several minutes all automated functions were restored to normal. Support is always understanding, professional and very clear. They are the best. David F
Reply from Frontpoint2023-10-25
Thanks David! We're beyond happy to hear you're pleased with our solutions and appreciate your review!
Frustration in setting up my system.
i was very irritated trying to set up part of my system by myself; the company representative was very patient and knowledgeable and helped quickly resolve my issues. I'm not sure about the date of experience!
Reply from Frontpoint2023-10-25
Duane - We appreciate you allowing our team to work with you to resolve your issues and thank you for sharing this!
I just love Frontpoint Alarm System and…
I just love Frontpoint Alarm System and the representatives are always helpful and knowledgeable. When installing my alarm they were very patient in explaining everything I could understand. The doorbell camera is amazing now I can see who is at my door I just love it!!
Reply from Frontpoint2023-10-25
Melissa - We truly appreciate your kind review and thank you for choosing and trusting FrontPoint solutions for your home!
Used Frontpoint for a number of years
Used Frontpoint for a number of years. I switched because my previous service was always slow to respond to alarms…sometimes as much as a day late! Frontpoint has always been fast. Their equipment works well and set up is easy. Best part is that are responsive to calls for service or questions. I called this time because I needed a way to check several motion sensors to make sure they were working. They had triggered several false alarms. The service had me isolate them in a dark drawer over the weekend and they monitored for any mis-fires. Turns out they were sending reflected light from passing traffic so I repositioned them.
Reply from Frontpoint2023-10-25
We appreciate you trusting our security solutions these past years for your home and thank you for allowing us to work with you!
ONLY TWO 7/24 recording per customer - ridiculous - FIXED
I am a loyal Frontpoint customer since around 2016 with many security nodes throughout my home. I have sometime issues with the batteries or sometimes equipment that just dyes after years of use. Customer Service is usually OK BUT I just found out that ONLY TWO 7/24 recording per customer is available for cameras - is just ridiculous. I was concern with increasing theft potential in area and ordered 5 NEW camera that needed SD cards for 7/24 recording, especially after talking with customer services before my purchases. After installing all the cameras, I could not configure all of them to the 7/24 recording, today I found out that Frontpoint only is offering 2 cameras to have the 7/24 recordings per customer on their software. I need a security solution that I can have multi camera record 24 hrs, I truly don't understand the restriction and they can't give any date when that basic service would be available. They offered, I can return the cameras but that is what is not my requirement. I have 2 other security camera solutions in other properties that record 24 hours for all cameras installed - why can't FrontPoint do this???? Short clips alone are NOT a good solution, you need 7/24 recording for all cameras. After posting this complaint and sending an email - I was called by the Customer service dept. manager and he confirmed FrontPoint was able to add all my 5 cameras with SD cards into their software. He stayed on the phone until all were set up.
Reply from Frontpoint2023-10-05
Ezra- Thank you for updating your review! We are so glad that our team was able to help resolve your issue quickly and efficiently. Please let us know if you need any further assistance!
Frontpoint's Deceptive Practices: A Disappointing Experience
We were loyal customers of Frontpoint for years, relying on their security system to keep our home safe. However, our experience with them took a turn for the worse in May of this year when we decided to cancel our service due to a move. We thought we were doing the responsible thing by leaving the system in place for the new homeowners. Little did we know, this would turn into a frustrating and costly ordeal. When we initially contacted Frontpoint to cancel our service, the representative assured us that everything was in order and that our service would be terminated without any issues. Fast forward to today, and we were in for an unpleasant surprise. Frontpoint had been charging us every month since May, even though we hadn't been using their service. This left us feeling deceived and infuriated. Upon contacting Frontpoint once again to resolve this matter and request a reimbursement for the months of unused service, we were met with a shocking response. They flat-out refused to reimburse us for any of the money they had taken from us during this period of non-use. This level of customer service is not only disappointing but also downright unethical. Our dissatisfaction with Frontpoint has reached an all-time high. We trusted them with our security needs, and they failed us miserably. Their inability to rectify this situation and their refusal to refund the money they wrongly charged us for unused service demonstrates a complete lack of integrity and respect for their customers. We strongly caution others against using Frontpoint for their home security needs, as their actions have left us deeply disappointed and frustrated.
Reply from Frontpoint2023-09-20
To Whom It May Concern, Frontpoint values feedback and will always review any customer complaint to ensure we are providing the best service. In this customer's case we investigated and wish to provide the following timeline: 2/20/23 - Customer calls into our tech support line to cancel the account. The representative walks the customer through powering down their panel and sets up a callback with our cancellation department. 2/20/23 - Our cancellation department calls the customer back and leaves a voicemail. No contact is made. 9/6/23 - Customer realizes the account was still open and being charged. They call again and complete the cancellation. Frontpoint understands the frustration of finding out an automatic payment was occurring while the account was believed to be cancelled. In this case no indication was given to the customer that the account was closed and they were given the instruction that they needed to speak with the cancellation department. The customer's lack of doing so is the reason the account was open and despite the non-use an open account does still cost us resources. However, as we sympathize with the customer's intention we have spoken with them and offered to meet halfway by refunded half of the extra months that have occurred since the original call. The customer did agree to this offer and it has been processed for them. No further action or payment is needed for the closure of their account. Frontpoint considers this matter closed. Thanks, Frontpoint Security Voice of the Customer Department
Worst customer service
Worst customer service. I’ve been trying to get a hold of someone regarding pausing my account since I am moving and have not been able to do so, very frustrating.
Reply from Frontpoint2023-09-20
We are so sorry that you haven't been able to reach our team. In order to get in contact with our team, please use the link below so they may better assist you and resolve your concerns: https://www.frontpointsecurity.com/contact
Don’t trust Four aPoint security systems
They never came out to install my ex system and it been over a year I am elderly and suffering from cancer stage 4 and often leave my home with no security coverage due to Four point failure to install the he system , but I am. Charge $50,00 a month.
Reply from Frontpoint2023-08-30
Hello Raschelle, we are sorry to hear that your system was not installed properly and would like to resolve any issues you may be facing. We hope to have the opportunity to speak with you further about this, unfortunately we are unable to locate your contact information. Please contact our team using the link below so they may better assist you and resolve your concerns: https://www.frontpointsecurity.com/contact
I have never written a review before…
I have never written a review before but am beyond frustrated with this company. I have been a customer since 2016 and on a month to month plan. My equipment started failing so I found a company with much better pricing and equipment. Canceling was a nightmare and they insist on me paying an extra month and an half after my termination date simply to allow me to cancel my non contracted month to month plan. They make it so hard to get in touch with a rep it’s not even worth it to talk to someone to try to get my $75 back so the least I can do is warn others.
Reply from Frontpoint2023-08-21
We are sorry to hear that you have experienced a lag in service when you needed Frontpoint's support. We hope to have the opportunity to speak with you further about this, unfortunately we are unable to locate your contact information. Please contact our team using the link below so they may better assist you and resolve your concerns: https://www.frontpointsecurity.com/contact
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