Frontpoint provides monitored home security solutions. Our mission is to make your home safer and smarter with advanced security technology, easy DIY setup, and top-notch customer service. We are the only company that pre-programs and tests your system before it ships, so you can be sure that your Frontpoint system will seamlessly integrate into your existing smart home ecosystem. Unlike most companies, we provide a three-year warranty on your equipment with no contract required. At Frontpoint, your privacy is always our priority.In addition to intrusion, all Frontpoint professional monitoring plans include protection against fire, flood, freeze, carbon monoxide and medical emergencies. Also, our remote online access and mobile app keep you in touch and in control at all times. When you compare Frontpoint to the competition, it’s easy to see what makes us stand out.
Written by the business, not verified by us.
Is Frontpoint legit?
Frontpoint (www.frontpointsecurity.com) has a 3.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 70% rate it 4 stars or higher while 25% give 1 star; The business has replied to 90% of negative reviews; 37 of them were added in the last 12 months. Last updated 2026-08-11.
This is a terrible company. I started with them about 5 years ago and they were easy to talk to and quick. Then they started putting you on hold, their devices would not work right (fire alarm kept going off for no reason) and they would try to sell you a new one. Worst of all if that they hold you to a 5 YEAR CONTRACT and expect you to pay 80% of what they would have gotten if you stayed the whole 5 years. Their monthly fees in the meantime have gone up. Use Simplisafe or another DYI system.
Reply from Frontpoint2023-11-27
Prashant - We are very sorry that you have not had a pleasant experience with Frontpoint Security. We hope to have the opportunity to speak with you further about this, unfortunately we are unable to locate your contact information. Please contact our team using the link below so they may better assist you and resolve your concerns: https://www.frontpointsecurity.com/contact
7 years and not getting better at customer support.
I have been with Front point for almost 7 years and every time there is an issue it takes weeks/months to resolve rendering the system inoperative in the resolution stage. During COVID the wait times for tech support was measured in hours. I had to give up up on multiple times to get a faulty motion sensor replaced. Most recently I had a door sensor give a tamper alarm dozens of times per month with no call from the Frontpoint team to resolve...only calls at 3 in the AM to make sure the tamper alert was not real!
Today the response time is better but I don't have time to stay on hold for 30-45 minutes to resolve an issue. They monitor our systems and should call use when sensors go bad to see how to help instead of waiting for us to call them an d be on hold for minutes/hours to resolve.
I just started using ADT for my other residence. $10/more per month for monitoring but infinitely better service. Front point's days are numbered. When my agreement is up I am done with them unless they radically change their ways which is doubtful.
Look at the response! They have my name and they want me to contact them? Typical response.
Reply from Frontpoint2023-11-27
To Whom It May Concern,
Frontpoint always values the opportunity to review any customer situation that is brought to our attention. Frontpoint is dedicated to the customer experience and while we do strive to keep hold times as low as possible sometimes a line can occur. We do understand the frustration of having technical issue. To clarify the specific issue this customer mentions, a tamper means that a sensor is not registering it's casing as being fully closed. When this alert occurs while the system is unarmed it is not indicative of an active break in. The most common occurrence of this message is when changing batteries in a sensor so as such we do not make a phone call to the customer in this situation. If the alert is happening while the sensor is not being opened we urge customers to call in to troubleshoot and ensure that the sensor is not damaged or broken. Since receiving this review we have reached out to the customer and ensured all their complaints were resolved to their satisfaction. They have been provided direct contact information should they need to reach back out for any reason.
Thanks,
Frontpoint Security
Voice of the Customer Department
Aside from the alarm and having a noise go off if an intruder was in the house, I thought i wasn't that beneficial. I hate that I had to set it up myself and very difficult to do so. Also wanted to terminate my plan after 12 months but they refused to let me. I hate it. And I hope you read the fine line before committing to it . I just don't understand why they can't terminate my plan, im very dissatisfied and unhappy costumer who's being forced to keep it .
Reply from Frontpoint2023-11-27
We are very sorry that you have not had a pleasant experience with Frontpoint Security. We hope to have the opportunity to speak with you further about this, unfortunately we are unable to locate your contact information. Please contact our team using the link below so they may better assist you and resolve your concerns: https://www.frontpointsecurity.com/contact
Always a great experience working with this company. From the sales team to the tech team, always helpful and willing to go the extra mile.
Reply from Frontpoint2023-11-27
Thank you for this kind review! We're so happy to hear you're pleased with our services! We would love to speak with you further about this review, please contact our team at [email protected].
Thank you for this kind review! We're so happy to hear you're pleased with our services! We would love to speak with you further about this review, please contact our team at [email protected].
My Internet dropped the hub, and I was having issues getting it to sync. The tech support person had us up and secured in minutes (the only delay in restoration was the timer for the router and hub, not the service).
Reply from Frontpoint2023-11-27
We're beyond happy to hear our team was helpful and appreciate you sharing this!
Working with Darius is always easy and he is knowledgeable. The wait for customer service is always a little long, but otherwise when you finally get a human it’s fine. The products are pretty good. The longevity is in question, I have had some products go bad on me in the 8 years. It’s nice that they keep up with technology, but I don’t like that they don’t let you know if there is an update that you are eligible for unless you call.
Reply from Frontpoint2023-11-27
We look forward to sharing this feedback with our team and appreciate you choosing Frontpoint!
I got through to a customer service rep at 6:30am to resolve an issue I was having with a motion detector. I was impressed how quickly I got through and with the level of detail and friendliness with which he helped me.
It was a rather complex issue so I was very glad for the excellent level of support.
Reply from Frontpoint2023-11-27
G.C. - We appreciate you sharing this review and are happy that our team was helpful!
Excellent customer service. My issue was resolved quickly and efficiently.
Reply from Frontpoint2023-11-27
Thank you for this kind review! We're so happy to hear you're pleased with our services! We would love to speak with you further about this review, please contact our team at [email protected].
I love this security company. I have had this security system for 9 years now and every time I move states I make sure they can be used in my new home. Never had issues !
Reply from Frontpoint2023-11-27
We appreciate you providing this feedback and thank you for trusting Frontpoint for all these years!
The customer service is always top-notch. I've had some issues with equipment causing false alarms, but they've always helped me get things rectified. The setup and ease of use of the system are both a huge selling point.
Reply from Frontpoint2023-11-27
Thank you for this kind review! We're so happy to hear you're pleased with our services! We would love to speak with you further about this review, please contact our team at [email protected].
Frontpoint is very good with replacing any equipment. To cancel alarms can be a bit cumbersome going through the many prompts when time is important to cancel emergency crews coming.
Reply from Frontpoint2023-11-27
Nancy - Thank you for taking the time to share this review, we're happy you're pleased!
I have been with the company for almost three years. I really enjoy my system. Makes me feel so safe when I am at home. I would highly recommend the Frontpoint.
Reply from Frontpoint2023-11-27
We are happy to hear you are pleased with our solutions and thank you for taking the time to share this review!
Brinks Home™
Cove
SimpliSafe
RC Willey
Vivint
Mixtiles
Costway
Anthropologie