Frontpoint provides monitored home security solutions. Our mission is to make your home safer and smarter with advanced security technology, easy DIY setup, and top-notch customer service. We are the only company that pre-programs and tests your system before it ships, so you can be sure that your Frontpoint system will seamlessly integrate into your existing smart home ecosystem. Unlike most companies, we provide a three-year warranty on your equipment with no contract required. At Frontpoint, your privacy is always our priority.In addition to intrusion, all Frontpoint professional monitoring plans include protection against fire, flood, freeze, carbon monoxide and medical emergencies. Also, our remote online access and mobile app keep you in touch and in control at all times. When you compare Frontpoint to the competition, it’s easy to see what makes us stand out.
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Is Frontpoint legit?
Frontpoint (www.frontpointsecurity.com) has a 3.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 70% rate it 4 stars or higher while 25% give 1 star; The business has replied to 90% of negative reviews; 37 of them were added in the last 12 months. Last updated 2026-08-11.
Have been with them for years and the system never worked correctly. We would change out batteries and all sorts of things they recommended and in never helped. If I called in to customer service, I was on hold for 30 mins to an hour every single time. I finally went to another company because I was so sick of them and they give you no way to cancel online and make you talk with them. I requested cancellation multiple times and they kept charging me. When I finally got ahold of someone, it was around the 6th of Feb and they said that they needed a cancellation before the 5th and they require a 60 day notice so after telling them to cancel for 3 weeks they get me on 1 day and keep charging for the next two months. Cannot say anything good about this company or how they do business. Stay away, there are plenty of better home security companies that actually treat their customers well.
I have had a few minor problems but the front point team has been great in helping me solve them. I have been a customer for a long time and will be upgrading my front point system soon. They have been very good to work with.
Reply from Frontpoint2024-02-15
Tony- We are so glad that our team has been able to help you get the most out of your system! Thank you for taking the time to leave this kind review!
It used to be when an alarm went off, Frontpoint called immediately to check. For the past year or two, no one calls.
They've removed their phone numbers from their app because they want you to find your help online without contacting them. If you do call, you may or may not be able to understand the person at the call center. Any problems with their equipment and they try to renew your contract for another year or buy replacement parts.
Reply from Frontpoint2024-02-15
Hello Tim, we are sorry to hear that you have not been satisfied with our service lately. We hope to have the opportunity to speak with you further about this, unfortunately we are unable to locate your contact information. Please contact our team using the link below so they may better assist you and resolve your concerns: https://www.frontpointsecurity.com/contact
I've had Frontpoint for more than 10 years. So very pleased with the equipment, service and customer support. Have had other home security companies stop by my house and don't compare.
Reply from Frontpoint2024-02-09
Pam- Thank you so much for your amazing review and the many years you have spent with Frontpoint! We are so glad that you have enjoyed your equipment and our services. Please let us know if there is anything we can do for you!
Equipment starting to fail after 4 years and replacement costly plus no equipment available, which completely flustered me. Now refusing to release me from the contract even though core equipment (smoke and heat sensor) replacement not available. Nightmare.
Reply from Frontpoint2024-03-16
To Whom It May Concern,
Frontpoint takes all customer complaints seriously and is always willing to review any complaint to ensure it is properly resolved for the customer. In this case we found the following pertinent information:
This customer did need to replace one of their smoke detectors as of the end of January and was informed that we were out of stock. We do understand the frustration of the product being out of stock and appreciate patience as we work to refill the stock as soon as possible.
The customer did then call and request to speak to a supervisor one week later in order to try and be let out of their contract. Despite the smoke detector being out of warranty and not part of their contract with us that was signed in July 2023 we did offer to reduce their contract termination from 80% to 60% of the remaining months. They did decline the reduction in their contract but the offer stands should they change their mind.
Thanks,
Frontpoint Security
Voice of the Customer Department
Frontpoint is one of the best by my own personal experience. I am never felt so secure in my life when I leave my home for vacations and daily trips to work. My big dogs don't affect it at all. I got 2 motion sensors in my house and do wonderful for big pets. There equipment is truly dependable.
Reply from Frontpoint2024-02-06
Thank you so much Charles! We are so glad that you have enjoyed your security system and that Frontpoint has been able to give you the peace of mind you deserve.
Most patient and caring customer service! Better than five stars. Walked us through replacing a door sensor, making us feel important.
Reply from Frontpoint2024-01-31
Benjamin- Thank you so much for your kind words! We are so glad that our team was able to assist you and make you feel safe and secure with your system. Please let us know if there is anything else we can do for you!
Cellular, cellular, cellular is the key for the security system, it never disappoints me.
Customer service response quickly when alarm up.
I definitely recommend it 👍
Reply from Frontpoint2024-01-24
Thank you, Ivan! We appreciate your kind words for our team and the 5-star recommendation!
Been with front point for well over 6 or 7 years now. Every single piece of hardware i have purchased has taken a dump or isn't compatible with the newest version of the software. The only way to get new ones is to spend more money or get locked into a multi year contract. The customer service is lacking from what it was when I started. The Simon Control Panel is no longer offered, and the backup battery isn't charging and now they want to buy the new control hub and panel. It seems they would have to offer me the items to make my system reliable or they would be in violation of contract. I would rather have a product that works and does what it says it will do as well as a great customer service team. It's a joke. overall its been a terrible experience and a thorn in my side; not to mention a mountain of money for out of date obsolete equipment that doesn't always work and will be out of date in a year. Save yourself and run.
Reply from Frontpoint2024-03-16
To Whom It May Concern,
Frontpoint's first priority is always providing the best customer service and will always investigate any review it receives to ensure it has done all it can for the customer's satisfaction. In this case the customer's main panel which they owned for 10 years did cease it's backup battery function. All Frontpoint equipment is purchased and owned by the customer. Additionally they do come with a 3 year limited warranty meaning that they would be replaced free of charge if they fail within 3 years. Since this customer's panel was past the 3 year warranty it wouldn't be covered by the warranty.
After receiving this review we did reach out to the customer to discuss their issue in more detail. After review, based on factors such as the customer's tenure, contract status, the essential nature of the panel, and courtesy based on recent service experiences, we did decide to offer a courtesy replacement of the panel itself. The only other issue the customer mentioned to us was with the garage door sensor which was also already replaced outside of its warranty free of charge. The customer has indicated to us that they are currently satisfied and they are welcome to reach back out directly should they need anything else.
Thanks,
Frontpoint Security
Voice of the Customer Department
I have been a customer for the length of my contract. I was told that all alarm systems are compatible with their system and that if i don't like thier system it can be transferred to another alarm companyeasily. Not the case at all I had a spectrum system and wanted to use sensors while starting my system up on other windows and that was not the case. I was told their system doesn't work with theirs. Then the system always has had errors cameras picking up motions every 5 seconds and sending notifications. I called and they told me there was nothing they could do. I just needed to lower the sensitivity settings where it is at the lowest settings. Then it didn't even catch the person who took my package from Christmas off my deck. Paying a high amount of money monthly for a camera that doesn't keep a live feed 24 hours like ring is horrible. I have Ring on my other locations and they catch things all the time. The support team is better and not rude. I pay about $100 per year with out a contract and have better quality picture and live 24 hour feeds also neighborhood watch on there informing of alerts in the area. I asked front point if they could do this as well and they said they never heard of this and it would cost me a lot more. I asked to get a pay off quote and the one nice person I talked to said she would look to see if she could get me a discount because I was unsatisfied and of course I lost signal. I called back and then a rude person answered saying they don't give that to people leaving I'd have to pay more for leaving 2 months early. Hands down worst company. Do not use!!!
Reply from Frontpoint2024-03-16
To Whom It May Concern,
Frontpoint values customer feedback and is always dedicated to providing the best service. We do understand the frustration when technical issues arise with the system especially when coupled with a poor service experience. We have listened to the call in questions and provided coaching with the representative to ensure the behavior doesn't continue. We do also apologize for the misinformation provided and the inconvenience this caused. Since receiving the complaint we have reached out to the customer to work with them in regards to the experience and their contract to which they have indicated satisfaction with the resolution.
Thanks,
Frontpoint Security
Voice of the Customer Department
I've always had good service from frontpoint since we signed up with them 6 or 7 years ago. We just got a doorbell camera so I don't know how good that will be but until this point everything has been fine with the motion detectors, fire alarms, etc.
Reply from Frontpoint2024-01-12
Thank you so much for your kind words, Steve! We are so glad that you have been enjoying your equipment and appreciate your many years of loyalty!
Long time customer and I have moved and taken system with me and no issues at new residence, up and going the same day I arrived. Customer service always helpful. Have no issues with them at all!
Reply from Frontpoint2024-01-12
Thank you for the 5-star recommendation! We are so glad you have enjoyed our services so far and hope to serve you for many more years!
My equipment hasn’t worked for years. I call for help and they just tell me find a local third party person to come help you. I asked to be released from the contract which was a firm no, not for three years. No one here works on it and replacing one camera is how I was talked into a ridiculous contract, which is on me. Once I’m done, I’m done and will warn everyone possible about the lack of support and lack of care of help from customer service.
Reply from Frontpoint2024-03-16
Gina- We are so sorry that you have had issues with your equipment. We hope to have the opportunity to speak with you further about this, unfortunately we are unable to locate your contact information. Please contact our team using the link below so they may better assist you and resolve your concerns: https://www.frontpointsecurity.com/contact
Been with front point for well over 6 or 7 years now. Every single piece of hardware i have purchased has taken a dump or isn't compatible with the newest version of the software. The only way to get new ones is to spend more money or get locked into a multi year contract. The customer service is pretty good, but the hardware is absolute hot garbage. I would rather have a product that works and does what it says it will do than have great customer service that i need to call once a week to sort out a software issue. It's a joke. overall its been a terrible experience and a thorn in my side; not to mention a mountain of money for out of date obsolete equipment that doesn't always work and will be out of date in a year. Save yourself and run.
Reply from Frontpoint2024-03-16
To Whom It May Concern,
Frontpoint always values the opportunity to review any customer situation that is brought to our attention. In this case, the customer name provided does not match any in our system so we are unable to proactively reach out to this customer. We encourage the customer to reach out, directly referencing this review, at the link below so that we may assist them.
https://www.frontpointsecurity.com/contact
Frontpoint equipment is purchased with a 3 year warranty. For a month to month customer when equipment fails outside of its warranty they would have the options of either purchasing a replacement or renewing their contract to get it free of charge. While any electronic device will fail eventually, Frontpoint does take pride in the quality of it's equipment which frequently lasts 2 or more times the warranty period. We certainly understand the frustration that would be caused by the frequency of issues described in the review and hope we can establish contact with the customer that we may help resolve anything that is going on.
Thanks,
Frontpoint Security
Voice of the Customer Department
I have not had Front point security in my home for the last 5 years. I've recently found out that they have been taking money off my credit card. And I don't have an account with them any longer. I've tried to cancel numerous times but they put you on. Hold and try to sell you something Else, I've had 3 credit cards compromised because of front point.
Every Time my attempt to cancel. They tried to get me to pay what I owe. We and I actually pay it and they still don't cancel my account. I'm starting to think these guys are ran by the mob.. because they go above and beyond to make sure you cannot cancel your account I am extremely frustrated with this company. And I will plan to tell everyone I know to stay as far away from this company as possible
Reply from Frontpoint2023-12-20
Russell- We are very sorry to hear that there has been an issue while cancelling your account.We never want any of our customers to pay for services that they are not receiving. We hope to have the opportunity to speak with you further about this, unfortunately we are unable to locate your contact information. Please contact our team using the link below so they may better assist you and resolve your concerns: https://www.frontpointsecurity.com/contact
I have no issues with this company the only times ice had to call customer support was due to sensors malfunctioning to which they replaced them quickly, super easy exchange. I've been happy with my choice. Thanks.
Reply from Frontpoint2023-11-27
We appreciate you sharing this and truly value your opinion. We will be passing along time feedback to our teams as your input is appreciated.
The customer service has always been helpful on the few times I have had to call. I have never had issues with equipment causing false alarms, but I have had to call on a few occasions when a camera lost connection. Each time I was able to get them connected again without major issues. The setup and ease of use of the system are both selling points for me.
Reply from Frontpoint2023-11-27
Victor - Thank you for providing this kind feedback about your experience with our Frontpoint team!
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