Avoid Traveluro at all costs – worst booking experience ever
This has been, without exaggeration, the worst experience I've ever had with a travel booking site. I made an honest mistake on my hotel dates and realized it immediately —within 20 minutes, I emailed their support and even called the next day. I had also contacted the hotel directly, who were perfectly understanding and agreed to cancel and refund the stay. The hotel even emailed Traveluro explicitly requesting the refund on my behalf. And yet, Traveluro refused. Repeatedly. Hiding behind a “strict non-refundable / non amendable” policy, even when the hotel themselves confirmed they would not charge anything. So Traveluro keeps the money for a stay that never happened, at a hotel that won’t be paid. That’s not a policy — it’s a scam. I tried reasoning with their support, explained everything, sent the hotel’s email, but all I got were cold, robotic copy-paste replies. No flexibility. No common sense. No humanity. So now I’m out 152€, for absolutely nothing — and they’ve lost a customer forever. If this is how they treat people, especially first-time users, I strongly urge you to stay away. Dishonest, unhelpful, and indifferent. A truly disgraceful company.