My order was not delivered by Lazada, Full Payment Made!
My order was from Lazada. Lazada uses Ninja Van for deliveries. Out of 4 Deliveries, 2 was delivered as per normal. 1 was unsatisfactory - driver was not wearing his mask when he made delivery. And the 4th did not arrive. Message was received in the morning - "Ninja is delivering your order today ...." It has a link for messaging at the end for contactless delivery BUT all 3 messaging icons doesn't work. NINJAVAN makes it very difficult to reach them. Phone numbers don't work. Emails takes days to reply. And when they do reply, they ask again for the details EVEN after giving them their own tracking numbers. They seem to delay and delay to tire you out. LAZADA is very lackluster about pursuing Ninja van for an answer, seems like they let NinjaVan decide when to update them about missing deliveries. My item was to be delivered on Monday, It is now Friday and the item was collected for delivery more than a week ago. I will not recommend NinjaVan OR Lazada unless they have a better delivery service.