Major service change, NO support, still taking payments
TrainMore suddenly decided to stop all group classes to make room for Pilates. Group classes are the only reason I became a member, so this is a major change to the service I signed up for. The worst part is that the only way to complain is through their support form, which they seem to completely ignore. I submitted a ticket three weeks ago. Even though they say they reply within two business days, I have still not received a response. Any follow-up tickets I create are automatically closed and merged into the original ticket, which then continues to be ignored. Meanwhile, they keep collecting the membership fee from my account for a service they are no longer providing in the way I signed up for. Since they are not responding, I am now blocking the direct debit and requesting a chargeback. It feels like TrainMore is happy to keep taking payments while making it impossible to get support. I suspect they will suddenly become responsive once the payments stop. Based on this experience, I would strongly warn others against signing up for a long-term membership.