TrainMore is een toonaangevende fitness- en wellnessaanbieder met meer dan 40 clubs en studios in grote Nederlandse steden. TrainMore staat bekend om zijn innovatieve fitnessconcepten die performance, recovery, design en community betrokkenheid combineren. Gevestigd in opvallende gebouwen in stedelijke centra, motiveert TrainMore members om regelmatig te trainen door €1 per workout aan te bieden. De clubs bieden daarnaast een verscheidenheid aan extra lessen en group workouts.Binnen TrainMore biedt het boutique-concept BTY CLB hoogenergetische booty workouts in een levendige clubomgeving, compleet met lichtshows, een podium en enthousiaste entertainers. PILAT3S verrijkt de traditionele Pilates-ervaring met dynamische bewegingen voor meer plezier en effect. TRIB3-studio’s werken met een drie-zone-systeem – loopbanden, weerstand en intensiteit – en maken gebruik van live hartslagmonitoring.
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Is Trainmore legit?
Trainmore (trainmore.nl) has a 2.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Sports and its reputation is poor. 69% of reviews are 1 star, a relatively high share; The business has replied to 50% of negative reviews; 58 of them were added in the last 12 months. Last updated 2026-08-26.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. People frequently complained that customer service was completely unresponsive, making it extremely difficult to reach a human agent or resolve urgent membership issues through online forms. Consumers also struggled with rigid contract conditions, unexpected yearly fee increases, and surprise charges that felt nearly impossible to cancel or dispute.
Though some reviewers were happy with the team, noting that local employees were very friendly, welcoming, and helpful during their gym visits. A few other people also felt that certain locations offered pleasant environments, clean facilities, and useful workout equipment for daily training.
Auto-generated from all reviews of this business. For reference only.
Very disappointing customer retention and service!
I’ve been a paying TrainMore member for years. Last year, I received a renewal offer with 30% discount, bringing my membership to €41.30 per 4 weeks. This year, I was initially offered 20% discount and later 25%, resulting in €51.75 per 4 weeks for a one-year renewal contract.
I wouldn’t necessarily mind paying more if the quality of the gym justified the price. Unfortunately, TrainMore Coolsingel simply doesn’t. The facilities are basic, the gym often feels dirty and unhygienic, and over the years I have seen very little improvement in the overall quality or maintenance of the club. Paying over €50 per 4 weeks for this particular location simply doesn’t feel justified.
What makes the situation even more frustrating is that TrainMore is currently offering new members at Meent, only few metres away, a 2-year membership for €46 per 4 weeks. When I pointed this out, I was told that I could not receive that offer because I am already an existing member.
So as a long-standing paying member, I am effectively being asked to pay more for a shorter contract than a new customer.
The issue is therefore not just the price. It’s the lack of investment in the Coolsingel location, the decline in value for existing members, and the fact that loyal customers appear to be treated less favourably than new ones.
Very disappointing customer service and retention policy.
While i was in Amsterdam, i had a membership and canceled it immediately because i needed it only for a month.
Now in the app i see my membership is canceled accurately. But i am getting mails about dept with the member id i never used.
And the main problem is, there is no real mail adress or a person to reach out to solve the problem.
My one year contract go auto renewed to a monthly membership firstly NO NOTICE OF THIS WAS GIVEN TO ME, second I AM UNABLE TO CANCEL THE MEMBERSHIP FROM THE APP OR ANYWWHERE. Contacting them is impossible, useless AI chat bot keeps creating tickets for me with no response for over a week. I am effectively trapped in a monthly recurring gym membership that is for one way more expensive and absolutely no ability to cancel what so ever.
If I could rate it negative 5 I would, customer support recently became utterly useless.
As there is no other way to contact you guys, you have left me no other option,
I would like to know why there is no rule against wearing outdoor shoes in your gyms?
The streets of the city are filthy and yet I watch people walk in and go directly to work out or better yet they go to the floor area to do some stretching.
I wouldnt lay on the ground outside the gym so don’t see why I should have to lay in filth inside the gym.
Dog shit, vomit, rubbish, chewing gum, cigarette butts, mud…… all things that are on every street, but should they be on the gym floor?
I look forward an actual answer to this simple question.
T&C suggest you can resign within 14 days but it's a lie. Can only resign effective at the end of your contract which pretty sure is illegal in the Eurozone.
Support chat doesn't work, with empty responses and no human agent or any other contact. Can't even access the gym yet cause something is blocked.
I am super happy with the services of the gym. All machines are of great quality, the classes are available with a lot of personal attention and coaching. The teachers seem to care and navigate you. The money is so worth it for all-inclusive classes, drinks, nice equipment, and sauna. The model of 1€ discount per visit is so motivating that I just always decide to show up. Some more clarity and customer service on how to be a first-timer could be useful and better customer service in general, but for all the other extra’s it is worth it.
Reply from Trainmore2026-07-24
Thank you so much for taking the time to share your experience with us!
We're delighted to hear that you're enjoying the quality of our equipment, the classes, the personal guidance from our instructors, and the additional facilities we offer. It's also great to know that the €1 Euro Discount motivates you to keep coming back—that's exactly what it's designed for!
We also truly appreciate your feedback regarding the onboarding experience for first-time visitors and customer service. We're always looking for ways to improve, and your comments will be shared with the appropriate team and taken into consideration for future improvements.
Thank you again for your kind words and constructive feedback. We hope to continue providing you with a great experience at TrainMore!
Impossible to get in touch, deteriorating services
They have removed all contact methods, phone or live chat and the only very inconvenient and time consuming way to get in touch is via submitting tickets. The clubs cannot answer or handle any membership related requests so you're basically left alone with any issues, especially more urgent ones.
Red labels are getting busy and worn and messy, far from what they were initially advertised and sold as. Also, most of the staff are unhelpful and self-centered, not very customer service oriented.
Reply from Trainmore2026-07-09
Hi Johannes,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
While we are currently not available by phone, our Customer Care team is available via email and is always happy to assist our members. We aim to respond to all enquiries within 24 hours, and in many cases even sooner.
We understand that your review reflects your personal experience, and we're sorry that this has left you with such a negative impression. Although we may not be able to change every aspect of our service, we genuinely value your feedback and are always open to discussing your concerns to see if there's anything we can do to help.
Kind regards,
The TrainMore Team
No customer service and you have to dispute with bank to get your money back. They are totally non-responsive.
Reply from Trainmore2026-07-08
Hi Andrew,
Thank you for taking the time to share your experience at TrainMore.
We’re sorry to hear that you did not receive our previous emails. We checked your contact details and noticed there was a typo in your email address, which caused our responses not to reach you.
We have corrected this and resent our latest email. We hope this helps, and we’re happy to assist you further if needed.
Major service change, NO support, still taking payments
TrainMore suddenly decided to stop all group classes to make room for Pilates. Group classes are the only reason I became a member, so this is a major change to the service I signed up for.
The worst part is that the only way to complain is through their support form, which they seem to completely ignore. I submitted a ticket three weeks ago. Even though they say they reply within two business days, I have still not received a response. Any follow-up tickets I create are automatically closed and merged into the original ticket, which then continues to be ignored.
Meanwhile, they keep collecting the membership fee from my account for a service they are no longer providing in the way I signed up for. Since they are not responding, I am now blocking the direct debit and requesting a chargeback.
It feels like TrainMore is happy to keep taking payments while making it impossible to get support. I suspect they will suddenly become responsive once the payments stop. Based on this experience, I would strongly warn others against signing up for a long-term membership.
Reply from Trainmore2026-07-08
Hi Cenk,
Thank you for taking the time to share your experience at TrainMore.
We’re sorry to hear that you’re disappointed because the group class you enjoyed attending is no longer being offered. We understand that this can be frustrating, especially when it was a class you valued.
We’ve noticed that Reformer Pilates is becoming increasingly popular among our members. To respond to this development and continue improving our group class offering, we have unfortunately had to review and adjust the current setup of our classes.
Regarding your previous contact request, we’re very sorry to hear that you didn’t receive a response from us. We can see that your ticket was mistakenly assigned to our club staff, which caused a delay in handling your request.
We apologize for the inconvenience this caused. We have contacted you directly following your review to make sure your request is properly addressed.
Thank you again for sharing your feedback. We appreciate it, as it helps us continue improving our services.
A great app hiding a frustrating reality, horrendous service
Edit, they say below contact us, they have no idea what is going on, they ask you to do a lot of labor, then without even replying they close your ticket. Save yourself time and effort, don't even start this gym.
Three years in and it's worn me down. The app is slick, books you in, gives you a green check, even offers a second slot. Then you show up and none of it holds. You wait ~10 minutes to be checked in (promised: 2), you get lectured that the second booking the app gave you is "unfair to others" on equipment no one else uses all day, and when staff swear the rules are "in the app," you open it to prove they aren't and they just stop talking. Want to reach a human via the website? Staff have to open a ticket for you. The polished app and the actual experience are two different companies. Terrible. I wish I did not renew my subscription.
Reply from Trainmore2026-07-03
Hi Su,
Thank you for sharing your experience at TrainMore. We’re sorry to hear you’ve experienced issues attending your classes. Please reach out through our contact form via https://www.support.trainmore.com/nl/support/tickets/new?ticket_form=general_contact_form so we can get in touch with you and look into this together.
I had a nice experience from the employees. They showed a top tier kindness in my regards although many other people complained I think is a lovely gym ( I tried the one 2 minutes away from the blaak metro stop) it was small but it had all the necessities I wanted. In my opinion it was a nice gym and the team was great.
Reply from Trainmore2026-07-03
Hi Patrick, Thank you for sharing your experience with us! We're happy to hear you've had a good experience at our Red Label club Rotterdam Blaak, we hope to see you again soon!
If you think it is OK for a gym to play music that calls Black people ni@@ers, calls women b$tches, and gay people f@gs, then this is the company for you! If you want a company where the managers tell you they get complaints all the time about the music, which the company prides itself as being "curated", then this is the kind of customer service you are looking for.
Reply from Trainmore2026-06-12
Thank you for sharing your feedback.
We are sorry to hear that your experience did not meet your expectations. TrainMore strives to create an environment where all members feel welcome and comfortable during their visits.
We take feedback regarding the club atmosphere seriously and appreciate you bringing your concerns to our attention. Member feedback helps us evaluate and improve the experience we provide.
If you would like to discuss your experience in more detail, we encourage you to contact our Member Care team through the TrainMore website. Alternatively, you are welcome to share your feedback directly with the club staff, who will be happy to pass it on to the relevant teams.
WARNING: Deceptive practices, hidden fees, and terrible customer service
I recently exercised my 14-day legal right of withdrawal to cancel my membership. Before doing so, I specifically checked with the staff at BOTH the Rozengracht and Singel branches to ask if there would be any cancellation costs. Both employees explicitly assured me that there would be absolutely ZERO costs involved.
Relying on their word, I cancelled. Suddenly, TrainMore’s Customer Care hit me with a €75 fee, hiding behind their Terms& Conditions. When I formally disputed this under Dutch consumer law (Articles 6:230m & 6:230s BW) which protects consumers against hidden fees without explicit prior warning, their customer service representative completely ignored my legal arguments and refused to escalate the issue to a club manager.
Instead of resolving the dispute or accepting my offer to settle it amicably, TrainMore chose to escalate the harassment. They unjustifiably bumped the charge from €75 to €115 and actually sent a collection agency (Boeder Incasso) after me!
It is incredibly frustrating that verbal guarantees from TrainMore staff mean absolutely nothing. They misinform you at the desk and then use collection agencies to bully you into paying when you hold them to their word.
Warning to anyone looking for a gym in Amsterdam: DO NOT trust what the staff here tells you unless you get it in writing. Avoid this place if you value transparent and honest business practices.
Reply from Trainmore2026-06-12
Thank you for sharing your feedback.
We are sorry to hear that you remain dissatisfied with the outcome of your case.
Your case has been reviewed by both the Club Manager and our Member Care team. The charges applied to your account were based on the club visits made during the cooling-off period and were processed in accordance with the applicable membership terms and conditions.
If you have any other matters you would like to discuss, you are welcome to contact our Member Care team through the TrainMore website.
PAS OP als je hier een abonnement afsluit!!
Korting per work-out wordt regelmatig niet van de membershipfee afgetrokken. Klantenservice heeft geen telefoon nummer en reageert niet op mails.
Ook heb ik een pakket van 12 weken afgesloten voor €316 per maand voor PT lessen. Nergens werd mij verteld dat dit automatisch verlengd zou worden, niet bij aankoop, niet in de bevestigingsmail, en ook geen enkele reminder.
Toen ik wilde opzeggen, zag ik in de app staan: 'Uiterste opzegdatum: 30 april'. Ik heb op 22 april opgezegd, ruim op tijd. Toch weigerde Trainmore mijn opzegging te accepteren.
Nog opvallender: nadat ik bezwaar maakte, werd de uiterste opzegdatum in de app stilletjes aangepast van 30 april naar 22 april. Ik heb screenshots van beide versies.
Uiteindelijk werd mij zelfs de toegang tot de sportschool geweigerd, terwijl Trainmore gewoon bleef incasseren.
Mijn advies: maak screenshots van alles zodra je een pakket of abonnement afsluit, en leg alle communicatie schriftelijk vast. En neem een rechtsbijstandsverzekering.
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BEWARE before signing up here!
The per-workout discount is regularly not deducted from the membership fee. Customer service has no phone number and does not respond to emails.
I also signed up for a 12-week PT package at €316 per month. At no point was I told this would automatically renew — not at purchase, not in the confirmation email, and not through any reminder whatsoever.
When I tried to cancel, the app clearly showed: 'Cancellation deadline: 30 April'. I cancelled on 22 April — well within the deadline. Yet Trainmore refused to accept my cancellation.
Even more concerning: after I filed a complaint, the cancellation deadline in the app was quietly changed from 30 April to 22 April. I have screenshots of both versions.
In the end, I was even denied access to the gym — while Trainmore continued to charge my account.
My advice: screenshot everything the moment you sign up for any package or membership, and keep all communication in writing. And make sure you have legal expenses insurance.
Reply from Trainmore2026-05-29
Thank you for taking the time to detail your feedback to us. We are sorry to hear of the issues that you have faced with your account and your personal training package.
We see that since your review, you have been contacted by our Member Care team. If you have any questions about the response, please respond to the email that was sent to you. That way we can directly assist you with these concerns.
the gym is nice, sometimes they take their time to repair something but its fine. worst thing about them is ZERO care about costumers, all they want is your money.
when your contract is about to end they don't send a notification and ur membership become flexible by itself and suddenly you pay 2x the amount. and the worst part they are kinda impossible to reach or to contact costumer services. some times they would just upgraded your gym label so you have to pay extra. and there is a yearly increase on all memberships.
I say that as someone been with this gym for +3 years.
I wish they just work more on their costumer services as much they work on their marketing.
Reply from Trainmore2026-05-08
Thank you for your message and for being a member with us for over 3 years.
We’re glad to hear that you enjoy the gym itself, and we also take your feedback about customer service seriously.
We would like to clarify that memberships are managed in accordance with the Terms and Conditions agreed to at sign up. This includes that after the fixed contract period ends, the membership automatically converts into a Flex membership if no cancellation or extension is requested beforehand. A Flex membership has a different rate and is cancellable monthly with a one month notice period.
Price adjustments and changes in club labels (e.g. Regular to Black Label) may also affect the membership fee. These are part of the membership structure and are communicated in line with our Terms and Conditions.
We understand that this may not always be expected, and we appreciate your feedback regarding communication and support. This is something we continuously aim to improve.
Thank you again for sharing your experience.
TrainMore is a horrible scamming company. They extended my student membership with one year for a more expenisve membership without my consent. Furthermore, I have tried to reach them several times using the contact format on their website and I have talked to the club manager in person and he said that he urged them to contact me immediately. Then TrainMore has the nerve to send me a general email, it did not provide any information regarding my situation but they continue to sent me reminders of the membership bill. The worst costumer service ever. I would absolutely never recommend TrainMore to anyone.
Reply from Trainmore2026-05-08
Thank you for your feedback.
We’re sorry to hear about your experience and understand your frustration.
We would like to clarify that memberships are handled in accordance with the Terms and Conditions agreed to at the time of registration. After the fixed contract period ends, memberships are automatically converted into a Flex membership if no cancellation or extension is requested beforehand.
We regret that our communication did not meet your expectations and appreciate your feedback.
I don’t usually leave reviews. But here I am.
I cancelled my membership at TrainMore and what followed was one of the most frustrating customer experiences I have had in a long time.
When I cancelled, I was asked to repay a free bonus period. Fine, it’s in the contract, I accepted it. But TrainMore also stopped honouring my check-in discount, which is equally in the contract. That discount is not a gift. You earn it every time you show up and put in the work. You cannot hold a customer to one part of a contract and quietly drop the rest.
On top of that, I was charged multiple times throughout my membership with no clear explanation (mind you, I have 99€ deposit). I requested a proper VAT invoice three times. Three times. I never received one. That is not a courtesy, it is a legal right.
I emailed them repeatedly. The responses were slow, vague, and did not resolve anything. Fast to charge, slow to answer.
The final straw: I was told that once I paid the outstanding balance, my access would be restored with no issues. I paid. I still could not get in (my membership is still active due to the one month notice period). Every visit I had to stop at the front desk and explain my situation from scratch just to walk through the door. The word doesn’t match the reality.
And what is the point of a one-month notice period if the customer cannot even enter the club during that time? I was paying for access I never had.
TrainMore, sort out your billing, honour your own contracts, and stop making customers fight for basic transparency. Others deserve to know this before they sign up.
Reply from Trainmore2026-05-08
Thank you for your message.
We’re sorry to hear about your experience and understand your concerns.
We would like to clarify that the requested invoices have now been sent to you, and we acknowledge that there was a delay on our side. Thank you for your patience.
Regarding the euro discount, we have reviewed your account and applied the missing check-in discounts accordingly.
Please note that there is still an outstanding amount on your account that has not yet been paid.
We appreciate your feedback and will use it to improve our service.
I had a very disappointing experience with Trainmore regarding the cancellation of my membership.
My membership started on January 6, 2026. Within the 14-day cooling-off period, I contacted Trainmore via their website chat to cancel my membership. During this conversation, I was explicitly told that my cancellation was processed and everything was taken care of.
Based on this confirmation, I reasonably assumed that my membership had been successfully cancelled. I also did not use the gym after this point.
However, I later noticed that payments were still being taken. When I contacted them again, I was told that my cancellation was too late and that my membership would continue until February 2027.
What makes this even more frustrating is that the chat conversation in which my cancellation was confirmed is no longer accessible, as Trainmore deletes these chats. This leaves me without proof, even though I relied on their confirmation.
On top of that, I keep receiving standard responses that do not address my situation at all.
I have now filed a formal complaint and hope Trainmore will take this seriously and provide a fair resolution.
Reply from Trainmore2026-05-01
Thank you for taking the time to share your feedback with us. We are sorry to hear of your experience.
I see that with the details you have shared, our Member care team are already in contact with you regarding this matter, and to clarify any confusion.
Please be assured that we will be in contact to address your most recent email with you shortly.
Well it`s not a gym, it is a scam company to collect money from you entirely
Reply from Trainmore2026-05-01
Thank you for sharing your feedback. We are sorry to hear that you are not satisfied with our clubs.
With the details given in this review, we are not able to locate an account for you to address your concerns directly. However, we would like to be able to assist you.
To do so, we would kindly ask that you reach out to our Member Care team. This can be done via the TrainMore website, or the TrainMore app.
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