TrainMore is een toonaangevende fitness- en wellnessaanbieder met meer dan 40 clubs en studios in grote Nederlandse steden. TrainMore staat bekend om zijn innovatieve fitnessconcepten die performance, recovery, design en community betrokkenheid combineren. Gevestigd in opvallende gebouwen in stedelijke centra, motiveert TrainMore members om regelmatig te trainen door €1 per workout aan te bieden. De clubs bieden daarnaast een verscheidenheid aan extra lessen en group workouts.Binnen TrainMore biedt het boutique-concept BTY CLB hoogenergetische booty workouts in een levendige clubomgeving, compleet met lichtshows, een podium en enthousiaste entertainers. PILAT3S verrijkt de traditionele Pilates-ervaring met dynamische bewegingen voor meer plezier en effect. TRIB3-studio’s werken met een drie-zone-systeem – loopbanden, weerstand en intensiteit – en maken gebruik van live hartslagmonitoring.
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Is Trainmore legit?
Trainmore (trainmore.nl) has a 2.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Sports and its reputation is poor. 69% of reviews are 1 star, a relatively high share; The business has replied to 50% of negative reviews; 58 of them were added in the last 12 months. Last updated 2026-08-26.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. People frequently complained that customer service was completely unresponsive, making it extremely difficult to reach a human agent or resolve urgent membership issues through online forms. Consumers also struggled with rigid contract conditions, unexpected yearly fee increases, and surprise charges that felt nearly impossible to cancel or dispute.
Though some reviewers were happy with the team, noting that local employees were very friendly, welcoming, and helpful during their gym visits. A few other people also felt that certain locations offered pleasant environments, clean facilities, and useful workout equipment for daily training.
Auto-generated from all reviews of this business. For reference only.
The Utrecht gym was mediocre, with several broken equipment for weeks, and with rain coming down to a bucket on the first floor several times.
But worst of all is the lack of empathy or flexibility from the customer service to early contract cancellations. Unless you move or have an injury, there is no other reason accepted, e.g. sudden unemployment. You are stuck in a contract with no possibility of negotiation, no possibility to freeze the subscription while you get back to your feet, and with robotic copy-paste replies from the customer service. You just have to shut up and pay. I most definitely will not recommend this gym to anyone! Just find another alternative gym, I'm sure you will be better off for the money you pay.
Trainmore has randomly overcharged me. After struggling to find ways to contact them they have indeed resolved my issue and refunded the overcharged amounts.
Abhorrent customer service. Extreme lack of communication, and I feel like I have to jump though hoops to just be able to have a live talk to someone, who will kind of (but not really) help me with my issue.
Wanting to upgrade my subscription to have more flexibility, I asked the Staff at Singel if I would be able to take advantage of the current discounts for the Red Labels. I was made to believe I would, but then again, the staff just wanted to finish the conversation quickly. I submit the form to upgrade my subscription and after 5 days of no confirmation, no follow up, absolutely nothing, I get charged the full amount.
Which firstly, is not what I was led to believe, and second of all, if only I could have talked to someone, if I would have had a follow up email, some clear communication it would not have happened. I had to frustratingly revert back my subscription.
Reply from Trainmore2025-11-07
Thank you for your feedback. We’re glad your membership is now adjusted and apologize for the slow communication and frustration. We’ll improve our follow-up and clarity. If you need further assistance, please contact our Customer Care team. We appreciate your patience and feedback.
Klant service amazing help full,thanks again David. Studio are cleaner,very good energy 😊
Reply from Trainmore2025-10-31
Thank you so much for your kind words and this amazing review! We’re truly happy to hear that David provided you with such excellent and helpful service—we’ll make sure to pass on your compliments to him.
Thanks again for taking the time to share your experience. We look forward to seeing you again soon!
You can find a better gym chain than this. They are rude and greedy spending lots of money on marketing but not appreciating existing clients
Reply from Trainmore2025-10-20
We’re sorry to hear that. Our Customer Care team is here to help—reach out via live chat or email so we can make things right. Your satisfaction matters to us.
Equipment is ok, not always clean. Just be aware, Trainmore has an active policy of screwing their customers over by changing nothing and charging more!
Reply from Trainmore2025-10-14
Thank you for taking the time to share your feedback. We appreciate your honesty and are sorry to hear that your experience didn’t fully meet your expectations.
Regarding pricing, we aim for fairness and transparency and all relevant information is available on our website. If you’d like to discuss this further, please contact our Customer Care via your app or our website. We’re here to help and improve your experience.
Good staff, a beautiful view inside, Good machinery, genius business idea and good coaches
Reply from Trainmore2025-09-26
Thank you so much for your kind words! We’re thrilled you enjoyed our staff, facilities, and the unique experience we offer—we look forward to welcoming you back soon!
Ik probeer al meer dan een jaar mijn TrainMore-abonnement op te zeggen, maar het is onmogelijk om iemand te bereiken. Er is geen callcenter om te bellen en al mijn e-mails en berichten worden genegeerd. Op de een of andere manier zit ik vast aan een contract van 3 jaar tot 2027, wat erg onredelijk en onbegrijpelijk voelt.
Ik ben al meer dan 2 jaar niet naar de sportschool geweest (wat TrainMore zelf ook kan zien), en toch wordt mij verteld dat ik alleen kan opzeggen als ik vertrouwelijke medische informatie overhandig. Ik vind het niet juist dat leden gedwongen worden om privégegevens te delen om een abonnement te beëindigen.
De gebrekkige klantenservice, het gebrek aan transparantie en het ontbreken van enige flexibiliteit zijn enorm teleurstellend. Er zou op z’n minst een mogelijkheid moeten zijn om tegen betaling een contract te beëindigen, in plaats van klanten jarenlang vast te laten zitten aan een dienst die zij niet kunnen gebruiken.
Ik hoop dat TrainMore dit eindelijk serieus neemt en reageert, want klanten negeren is absoluut onacceptabel.
I have been trying to cancel my TrainMore contract for over a year now, but it is impossible to reach anyone for help. There is no call centre to call, and all my emails and messages are ignored. Somehow, I have ended up locked into a 3-year contract until 2027, which feels unreasonable and unfair.
I have not been able to attend the gym for over 2 years (which TrainMore can clearly see), yet I am told I cannot cancel unless I provide confidential medical information. I do not believe customers should be forced to hand over private documents just to end a membership.
The lack of transparency, customer service, and flexibility is extremely disappointing. At the very least, there should be an option to cancel with a penalty, but instead, members are left stuck paying for years for a service they cannot use.
I hope TrainMore sees this and finally responds, because ignoring customers is unacceptable.
Reply from Trainmore2025-09-24
Thank you for sharing your experience. We apologize for any frustration and inconvenience you’ve faced while trying to cancel your membership. Your feedback is important to us, and we want to assure you that we are taking this seriously.
We have contacted you again via email to address your concerns and work toward a resolution. Please check your inbox (and spam folder, just in case) for our message, as we’d like to discuss your options and assist you as quickly as possible.
Great gym, great classes, customer service is also fine. ( one feedback is to make one site for the live chat ) it is difficult to find on the website.
Reply from Trainmore2025-09-24
Thank you for your kind review!
We’re thrilled to hear that you enjoy our club, classes, and customer care. Your feedback means a lot to us!
We also appreciate your suggestion about improving the visibility of our live chat on the website. We’ll definitely look into making it easier to find so you can reach us even more conveniently.
Thanks again for sharing your experience, and we hope to see you again soon!
Absolutely horribly to reach customer service.
I wanted to just inquire about my membership and make some potential changes considering new gyms are opening up near me.
This is incredibly difficult and their AI website chat bot is very hard to deal with and can not accurately help me and is only there to answer FAQ type questions which makes it absolutely useless. I can not seem to write an e-mail to just have contact with a human if it's outside of working hours (which I am unable to contact them within that time as I have my own work during that time which prevents me from using any form of phone or computer). How am I meant to resolve an issue if I am absolutely incapable of reaching a human that can accurately help me with my question?
All I want is to send an email so they can respond during their working hours as I am incapable of reaching out to them during their hours. This is incredibly useless.
Reply from Trainmore2025-09-16
Thank you for your feedback and for bringing this to our attention.
You’re absolutely right—it’s essential that you can easily connect with a human representative, especially for membership inquiries.
You can always reach us through our friendly staff at our clubs, via the TrainMore app, or directly through our Customer Care department via our website.
To do so, first visit our FAQ section. Once you click on a question, a button will appear that allows you to contact us directly by email.
We’re here to help!
Terrible customer service. Don’t reply on emails, don’t help with simple questions, charge more than expected
Reply from Trainmore2025-09-05
We’re sorry to hear about your experience. We’d like to help—please contact our Customer Care team via live chat or speak to our staff at the club. Your satisfaction matters to us.
Thanks for your feedback.
We are sorry to hear that you are not satisfied with our facilities and services. We would like to discuss your concerns in more detail and kindly ask you to contact our Customer Care department. They would be happy to assist you.
Also harassed at this gym. Changed routine bc of the harassment at Trainmore. Customer service tells me to talk to host bt they avoid me adn protect this predator bc he friedns with staffer and i changde times not him. scum!!!
Reply from Trainmore2025-08-25
Thank you for sharing your feedback.
We are deeply concerned by your experience—harassment is never tolerated at Trainmore. We sincerely apologize if you felt unsupported.
Please contact our Customer Care team via our website or reach out to the club’s management. We are here to help and will address this urgently.
Your safety matters. Let us resolve this for you.
This is an horrific gym with terrible customer service and operations
Reply from Trainmore2025-08-13
Thank you for your feedback.
We are sorry to hear that you are unhappy with our club and the support you’ve received.
To better understand your concerns and improve our service, we would appreciate it if you could share more details about what you dislike and how we can assist you more effectively.
Once we receive your feedback, we will contact you directly and do our utmost to resolve the issue.
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