Absolutely horribly customer service
Absolutely horribly to reach customer service. I wanted to just inquire about my membership and make some potential changes considering new gyms are opening up near me. This is incredibly difficult and their AI website chat bot is very hard to deal with and can not accurately help me and is only there to answer FAQ type questions which makes it absolutely useless. I can not seem to write an e-mail to just have contact with a human if it's outside of working hours (which I am unable to contact them within that time as I have my own work during that time which prevents me from using any form of phone or computer). How am I meant to resolve an issue if I am absolutely incapable of reaching a human that can accurately help me with my question? All I want is to send an email so they can respond during their working hours as I am incapable of reaching out to them during their hours. This is incredibly useless.