Abhorrent customer service
Abhorrent customer service. Extreme lack of communication, and I feel like I have to jump though hoops to just be able to have a live talk to someone, who will kind of (but not really) help me with my issue. Wanting to upgrade my subscription to have more flexibility, I asked the Staff at Singel if I would be able to take advantage of the current discounts for the Red Labels. I was made to believe I would, but then again, the staff just wanted to finish the conversation quickly. I submit the form to upgrade my subscription and after 5 days of no confirmation, no follow up, absolutely nothing, I get charged the full amount. Which firstly, is not what I was led to believe, and second of all, if only I could have talked to someone, if I would have had a follow up email, some clear communication it would not have happened. I had to frustratingly revert back my subscription.