Trainmore

Extremely loud

Extremely loud, dirty, unfriendly staff, expensive.

Wonderful chap welcomed me and helped…

Wonderful chap welcomed me and helped me get started

A CNetherlands · 11 reviews · Experienced 2026-04-16 · Posted 2026-04-17

Avoid for personal training

I would strongly advise against signing up with TrainMore for personal training. I signed up for a premium subscription that included personal training, paying over €600/month. What I experienced over the past year was a constant change of conditions, poor service, and complete lack of reliability. The product I originally signed up for was discontinued not once, but twice. First at the my rede label location, which forced me to switch to another club just to continue the same service. A few months later, the exact same thing happened again — the personal training model was discontinued with only two weeks’ notice. On top of that, I had multiple trainer changes (3+ coaches in one year), last-minute cancellations, and inconsistent quality. If I cancelled a session last minute, I would be charged 100%, but when the trainer cancelled on the same day, there was no clear or fair handling. Customer service has been non-existent. Emails are either ignored or answered with generic responses pushing responsibility back to the club. To make matters worse, I only recently discovered that I had been placed on the most expensive subscription, without this being clearly communicated when I signed up. Additionally, the gym had no working air conditioning for approximately 1.5 months, even during warmer periods, with no compensation or communication provided to members. For a service positioned as premium, the reality is chaotic, unstructured, and unreliable. The conditions can change at any time, while you are locked into a long-term contract. I have cancelled my membership and will not be returning. I would not recommend TrainMore to anyone looking for a stable or professional personal training experience.

Gergana TsvetkovaNetherlands · 1 review · Experienced 2026-04-08 · Posted 2026-04-09

Awful customer service

The gym itself is great — good facilities, well-maintained, and a nice atmosphere. The location at Strijp-S is a big plus for me personally since I live very close by, which makes it absolutely worth it despite the higher price point. That said, the price is on the expensive side, especially considering there are no classes included — the city centre location offers classes for a noticeably lower price, which is worth keeping in mind depending on what you’re looking for. TrainMore Strijp-S does offer a lot of other perks though, so for the right person it makes sense. Where I have to be honest is the customer service. There is no phone number to call, no direct email, and the only way to reach anyone is through a ticketing system that is difficult to navigate. I found myself opening multiple tickets, leaving notes at the front desk, and still being misunderstood. I want to be clear — I do not blame the individual agents or the front desk staff at all. I genuinely think they are overworked and doing their best. But for a membership at this price point, I would expect to have proper, accessible ways to contact customer service when something goes wrong. A situation that should have been a simple membership adjustment turned into weeks of stress and is still unresolved as I write this. The gym itself deserves more stars — but until the customer service infrastructure improves, I can’t in good conscience rate it higher.

Genuinely the worst gym

I signed a one-year contract with TrainMore at the Papaverweg location via email. After starting to train, I noticed that many machines are not adjustable enough, making them unsafe and physically impossible to use properly, for example, the hip abductor machine. Several machines that one would expect at a Red Label club, are also missing, which made it very difficult to train effectively. I stopped attending shortly after joining because the facilities did not meet my expectations. I tried contacting TrainMore through their online contact form about my concerns, but all I received were automatic responses. Despite reaching out multiple times, I never got a reply. Meanwhile, I received a threat that my case would be sent to a debt collection agency if I did not pay, even though my complaint had not been addressed. The contact form is already extremely difficult to find, and the lack of communication combined with threats of extra costs is completely unacceptable. In my opinion, TrainMore has failed to meet basic standards in information, communication, customer service, and the quality of its facilities.

Trainmore is a scam caused by financial trouble

Trainmore is a scam. They take your money upfront and can't even process a simple change in club. You'll end up paying premium for a Basic Fit like gym you can just stare at from the outside because staff won't let you in until the backoffice has found the time to do basic admin work. Next to this, they're probably going bankrupt soon.

Mark GalanteNetherlands · 6 reviews · Experienced 2026-03-16 · Posted 2026-03-17

Friendly staff, but the gym is terribly overcrowded

Unlike others, I find the staff at the gym friendly, but I haven’t needed their help yet. My issue is the overcrowding at the De Pijp branch. I expect the gym to be very busy at peak hours (16h00-19h00), but I don’t expect it to be as overcrowded from 19h00-22h00. Surely there’s no space for more signups at this branch, right? There’s only a finite amount of space.

Vitória FiamenghiItaly · 1 review · Experienced 2026-03-13 · Posted 2026-03-13

Lack of transparency and disorganization

I am extremely disappointed with TrainMore. They have not been transparent and confused me with misleading communication. Very disappointing experience. My confirmation email stated that my membership started on 10 February 2025 and that it was a 1-year membership. I also had a 6-month takeover promotion, but it was never clearly explained to me that these 6 months would be added to the end of the contract, effectively extending it until August 2026. If that had been made clear at the time of sign-up, I would never have joined. I was also later given inconsistent information by staff about cancellation.

Scam!

Very bad customer service. I left the country 3 months ago after trying a gym in Den Haag for a month and only a month (it was clearly said and written). They kept charging my account and now ask for me to pay 400€. Event after mail exchanges about their mistake. DO NOT SUBSCRIBE

Cancelling is impossible

I have been trying to go through an early cancellation due to health reasons for the last two months, and no reply. You can not call them or even chat to them online. I have gone to the trainmore gym to ask them what’s going on? They contacted their district manager who said they will get back to me, but still no response.

Natália FalsettiNetherlands · 4 reviews · Experienced 2026-02-24 · Posted 2026-03-10

Serious issues with cancellation process and overcrowding

I have been a client of TrainMore Oost Black Label for many years and always considered it a high-standard gym. Unfortunately, my recent experience has been very disappointing. My main concern is the cancellation process. I first attempted to cancel my membership through the app, but it displayed a strange and incorrect cancellation date. Because of this, I submitted a cancellation request through the official cancellation form on February 24th. However, I did not receive any confirmation that my request was submitted, and I have still not received any response. This lack of confirmation and response is extremely frustrating and raises concerns that the process may intentionally be made difficult in order to charge members for additional months. I request that TrainMore considers February 24th (the date I submitted the form) as the official cancellation request date and processes my membership cancellation urgently. In addition to this issue, the overall gym experience has significantly declined since mid-last year: The gym is constantly overcrowded, with far too many people training at the same time. Equipment is almost always occupied, resulting in long waiting times. Due to the extreme crowding, there are even queues for the bathrooms. Trash bins are often overflowing, and there is frequently no paper available to clean machines, which affects hygiene. Broken equipment takes a very long time to be repaired, remaining out of service for extended periods and worsening the overcrowding problem. Considering that the gym reportedly has around 6,000 registered members, completing a normal workout can take an unreasonable amount of time. TrainMore has always positioned itself as a premium gym, which is why this decline in both service and facilities is particularly disappointing. I sincerely hope these issues will be addressed.

Nonexistent customer support

The gym and staff were both pleasant, however the customer support and administrative systems are beyond horrible. The membership cancellation system seems to be completely faulty. I've received payment reminders well beyond my cancellation period, and attempts to contact support through their ticket systems have not resulted in any responses. So while the facilities are good and the staff are nice, the administrative systems ruin what could've otherwise been a great gym.

Overcrowded, Dirty, and Frustrating

I am extremely disappointed with the current state of this gym. The level of overcrowding has become unacceptable. At almost any time of day, the gym is packed, with long queues for basic equipment. It is nearly impossible to complete a proper workout without waiting several minutes between exercises. In addition, the gym is consistently dirty. Poorly cleaned equipment, dirty floors, and neglected maintenance make the environment even more unpleasant and unsafe for members. Paying full membership fees and not being able to use the equipment properly in a clean and organized space is simply unacceptable. The experience no longer matches the standard that was once offered. What used to be an enjoyable and efficient place to train has become frustrating, exhausting, and poorly maintained. It is truly disappointing to see the quality decline like this after being a satisfied member for many years. P.S : The customer service never acknowledges or responds to complaints.

No helpful staff

First day at the new gym in Nieuw West and already bad experience. Simple question if they can help me putting together a training schedule is impossible and need to buy a "personal training" package. I don't need a personal trainer, I only need a simple schedule for my training routine. They can't or don't want to help with that. Already doubting to continue here.

Het was top!!

Terrible Terrible Terrible Client service

I have been a member of Trainmore for skme years now. Tho the facilitiea are amazing, the client service is basically lacking. Fake promotions, unclear contract conditions, impossible to get help with your contract, the inplace staff can never help you with administrative questions. I am currently waiting for more than a month to be contacted by client service about their unclear promo conditions of the 2€ discount. After 4 times reaching out, i still dont have an answer. Last year i stopped my membership. Trainmore send me an increased invoice without any explanation. In the mean time i went.tl be treated into a.hospitable so client service was the only connection i had. Again same issue, no response, i received 2 warnings from a collection agency, because i refused to pay before they explain the incorrect invoice. Meanwhile i was in a hospital, worrykng about this shit. Terrible Terrible Terrible Client service. NO PHONE to be able to call. I highly doscourage people from going to thay gym. Its really not woth it anymore unless ypu wamt to get scammed and receive minimal service for hogher membership fee!

Subscription & costumer service

I rarely write reviews, but this situation really deserves one. I have a one-year contract with TrainMore at a fixed price. Recently, I received an email stating that my subscription price would increase in the new year. I do not agree with this at all. I entered into this contract based on the agreed price, and changing it during a fixed contract period feels unfair and unprofessional. What makes it even worse: new customers can currently sign up for a yearly subscription for €56.70 per month, while I am paying €79 per month, which will now increase to €81 per month. That means I’m paying almost €30 more per month than new members, simply for being loyal. That does not feel like good service. On top of that, I have been waiting for a response from TrainMore since the end of December. I mainly took this subscription for the pilates classes, but actually being able to attend them is another problem altogether. Every time I try to sign up exactly on time, I get an error message in the app. As a result, I end up on the waiting list over and over again. The waiting lists for pilates are insane. If you’re even one minute late, you’re suddenly number 22. It feels impossible to actually book a class. Maybe instead of giving OneFit members access to these classes, TrainMore should first make sure their own paying members can actually participate. I find it honestly shocking how this is handled. I am always open to a conversation and almost never leave negative reviews, but this feels extremely unfair and disappointing.

The Staff at the gyms themselves are…

The Staff at the gyms themselves are lovely. But if you actually need anything they do not have any power to make changes to your account. There is NO way to contact customer service. You have to everything via online forms with 0 room to add anything. Once they have you locked in they basically will never offer you anything to keep you. New members receive consistently lower and lower offers while existing members get above-inflation increases to memberships each year. Also more gyms are becoming Black Label without any meaningful changes to the gyms themselves.

Unfortunately had a lot of bad experiences

Unfortunately had a lot of bad situations with company. They spread misinformation and reply to emails after 3-4 weeks. Their decision seems to be driven mainly by financial considerations :)

Patrick BNetherlands · 1 review · Experienced 2025-12-10 · Posted 2025-12-11

The gym itself is fine but you will be SCAMMED.

The gym itself is fine but the company is SLEEZY. They really bend you over with the small print and lack of customer service. Their promotions are just one big trap which will cost you more money in the end and be careful when signing up for one year because if you do not cancel it before the last month you will continue to get charged (even though you signed up for a year). Also now they are forcing you to take a picture for your profile so that you can even enter the gym. This was not part of the agreement when I signed up, but you are stuck doing so or else you waste the rest of your membership. You will get screwed over at some point....its their business model.