Subscription & costumer service
I rarely write reviews, but this situation really deserves one. I have a one-year contract with TrainMore at a fixed price. Recently, I received an email stating that my subscription price would increase in the new year. I do not agree with this at all. I entered into this contract based on the agreed price, and changing it during a fixed contract period feels unfair and unprofessional. What makes it even worse: new customers can currently sign up for a yearly subscription for €56.70 per month, while I am paying €79 per month, which will now increase to €81 per month. That means I’m paying almost €30 more per month than new members, simply for being loyal. That does not feel like good service. On top of that, I have been waiting for a response from TrainMore since the end of December. I mainly took this subscription for the pilates classes, but actually being able to attend them is another problem altogether. Every time I try to sign up exactly on time, I get an error message in the app. As a result, I end up on the waiting list over and over again. The waiting lists for pilates are insane. If you’re even one minute late, you’re suddenly number 22. It feels impossible to actually book a class. Maybe instead of giving OneFit members access to these classes, TrainMore should first make sure their own paying members can actually participate. I find it honestly shocking how this is handled. I am always open to a conversation and almost never leave negative reviews, but this feels extremely unfair and disappointing.