TrainMore is een toonaangevende fitness- en wellnessaanbieder met meer dan 40 clubs en studios in grote Nederlandse steden. TrainMore staat bekend om zijn innovatieve fitnessconcepten die performance, recovery, design en community betrokkenheid combineren. Gevestigd in opvallende gebouwen in stedelijke centra, motiveert TrainMore members om regelmatig te trainen door €1 per workout aan te bieden. De clubs bieden daarnaast een verscheidenheid aan extra lessen en group workouts.Binnen TrainMore biedt het boutique-concept BTY CLB hoogenergetische booty workouts in een levendige clubomgeving, compleet met lichtshows, een podium en enthousiaste entertainers. PILAT3S verrijkt de traditionele Pilates-ervaring met dynamische bewegingen voor meer plezier en effect. TRIB3-studio’s werken met een drie-zone-systeem – loopbanden, weerstand en intensiteit – en maken gebruik van live hartslagmonitoring.
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Is Trainmore legit?
Trainmore (trainmore.nl) has a 2.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Sports and its reputation is poor. 69% of reviews are 1 star, a relatively high share; The business has replied to 50% of negative reviews; 58 of them were added in the last 12 months. Last updated 2026-08-26.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. People frequently complained that customer service was completely unresponsive, making it extremely difficult to reach a human agent or resolve urgent membership issues through online forms. Consumers also struggled with rigid contract conditions, unexpected yearly fee increases, and surprise charges that felt nearly impossible to cancel or dispute.
Though some reviewers were happy with the team, noting that local employees were very friendly, welcoming, and helpful during their gym visits. A few other people also felt that certain locations offered pleasant environments, clean facilities, and useful workout equipment for daily training.
Auto-generated from all reviews of this business. For reference only.
I was harassed by one of the gym members (outside of gym,without proof, becaue he is a predatory)
I left the report ,but it's been over a month since their last reply ,there was no explanation of which actions they took
They put all the burden on me and "talk to front desk staff for reassurance" when they don't even have enough authority to change it
I am the one who is switching time and gym ,not him
He still keeps going to the same time like nothing happened
I have been in emotional hell for weeks, but I realized that I don't matter
It was in trainmore westerpark
Reply from Trainmore2025-08-12
Thank you for bringing your concerns to our attention and for taking the time to leave a review. We are glad that we have been in contact to discuss this issue personally with you.
We want to emphasize that we have zero tolerance for harassment of any kind. Your safety and well-being are our top priorities, and we are committed to ensuring a safe and respectful environment for all our members.
If you feel that there is more to discuss or if there is anything else we can do to support you, please do not hesitate to contact us.
We are here to help and want to ensure that you feel heard and supported.
Love this place I come everyday all the staff are really welcoming and kind
Reply from Trainmore2025-08-12
Thank you so much for your wonderful review!
We're thrilled to hear that you love our place and find it a welcoming part of your daily routine.
Thank you for being a part of our fitness community.
Hope to see you soon!
Hard to find a employee to talk to via chat on the website but when I found the link to open a chat I was helped quickly and fully.
Reply from Trainmore2025-08-12
Thank you for your feedback!
We're glad to hear that once you connected with our team via chat, you received quick and thorough assistance. We apologize for any difficulty you experienced in finding the chat link on our website.
For your convenience, we are reachable via live chat through our app and our website on weekdays from 09:00 to 17:00.
If you have any more questions or need further assistance, please don't hesitate to reach out during these hours.
We're here to help!
My gym location @PietHeinkade is fine and has some very friendly staff. However, contact is made extremely difficult if not impossible. You have to waste a lot of time if you want to ask a question at your location. The overall website is customer unfriendly to say the least. Prices are very high, in my opinion.
UPDATE / EDIT
Trainmore asked for more information. All I can say is, what I wrote. Phone number not to be found on website; calling the locations is impossible. Communication with HQ very hard. Only good contact is at the location when you speak to the very friendly staff in person. All other contact: takes up too much time.
Reply from Trainmore2025-08-13
Thank you for your feedback about our Piet Heinkade location—we’re glad you find our staff friendly.
We sincerely apologize for the challenges you’ve experienced with communication and our website, and we are actively working to improve both.
To ensure we address your concerns effectively, we kindly asked you to share more details about what specifically didn’t meet your expectations. Your input will help us provide you with better support.
Gyms are good. But The amount of scam that comes from their inflexibility of changing gyms is sick. Even after no longer being able to attend the gym where signed up (Valid reasons). I could not switch their gym, without restarting another full 1 year membership (Voiding my right to discount deals on top). Making it more expensive to switch than to pay for nothing. That's legal robbery.
Avoid this gym absolutely scam and there are hidden fees and no customer service available. Throw you hidden payment if you want cancel earlier.
I really wouldn't recommend train more. Take this really serious!
The gym itself is fantastic — everything is brand new, super clean, and the extra features they offer are really impressive. It's a great space to work out and enjoy your time there.
However, the communication and customer service are seriously lacking. It’s extremely difficult to reach anyone when you have an issue, and the whole process feels unnecessarily bureaucratic. In my case, I submitted a cancellation request, returned my tag, and did everything by the book. But due to a small issue with email follow-up — which was out of my control — I ended up being charged two extra months. No one responded in time, and I was left with no choice but to pay to avoid penalties.
So while I truly loved using the gym, the organizational and administrative side is the worst I've ever experienced. It’s frustrating enough to completely ruin what would otherwise be a five-star experience.
I have been a member for 8 months now. At first I ignored some of the issues, but unfortunately, things are only getting worse and worse. Staff are very argumentative and rude. It seems like they do not get much help or support from HQ, so end up taking their frustrations out on customers, absolutely bizarre. This company will end up failing badly if it does not clean up its act.
One of the worst gyms I've ever used in a long time
One of the worst gyms I've ever used in terms of customer service. They try to lock you into a contract saying that you can cancel if you have a medical reason, but then if that happens and you do try to cancel, they are not helpful at all and they're trying to find loopholes to make you stay.
I would advise staying away from this brand - at first they look like they offer a goof price, but their gyms are so run down and they don't care about their customers at all.
I would avoid at all cost
I am very disappointed. I know there are good and bad Dutch companies. This is the worse one. They get access to your bank account and even if you finish or stop with them, they will put their hands and will stole your money. My case: I make a flexible abonnement so I paid 90euro/month and 50euro/membership. I was there once. I didn't expect that they have a DJ so even if you wear headphone the noise is very loud. I didn't want to stay longer. Next day I complete the cancelation form and return the tag to lady on the reception. After a week or so I wrote a message on their FB and I even get a reply that my cancelation was processed and I should wait till 11 June. Guess what? They took from my bank account another 15.54 euro. Scammers.
1 star for business practice,doing things legally, customer service
5 stars for scamming tho
Honestly, TrainMore feels like a scam at this point. I got hit with an incasso out of nowhere, even though they never sent me the 14-day reminder they’re legally supposed to send under Dutch law. Suddenly I’m stuck with a €40 extra fee on top of owing the “free” 100 days repayment, and the incassobureau is now threatening more costs if I don’t pay in 7 days.
I also asked them to prove that I knowingly agreed to pay back the 100-day “free” promotion if I quit early. They said it’s in the terms of service — but I never saw those, and the link just updates to the newest version. How is that valid?
No one replies properly, no one sends proof, and the process feels completely chaotic and aggressive. I already reached out to ACM, and I’m seriously considering legal help. This whole thing is so shady and stressful.
Be careful — it looks like they rely on people not knowing their rights.
Despite the staff of the gym are friendly, their policy is unfortunately not transparent and not good for their own marketing (said by the staff). After I joined the gym, they increased my fee from 43 euros to 51 euros per month. I finally couldn't afford it and decided to cancel it three months after the rise. I *thought* and canceled it since I have already returned the gym tag and they waved me goodbye nicely. Two months later, I realized they are still deducting money from me, and I realized that the contract is only ending after 5 months, which is 4 months longer than my original contract. I have been paying even without having access to the gym! I confirmed with them, and they said if I disagree with the increase, I had to cancel it within a month, and there is nothing they can do. This a-month-deadline is not mentioned at all in the email that notified me about the price increase, and it came from nowhere. My contract is also postponed without being informed.
I have written to them about this, and if they give me the same answer, I will file a report to ACM.
What the hell is going on with the gym such sham day by day From bad to worse no improvement only they good by Price hikes and poor service my last year i definitely looking for other gym
Great gym! I really like the calm atmosphere there, and the people are friendly. It has everything I need to do a good session, and I love the one-floor setup. I recommend this gym!
Trainmore only cares about getting as many members as possible
Trainmore only cares about getting as many new members as possible. Once you are a member you are not of any interest to them any more. I am a Red Label member which according to their promotion means it is 'members-only'. So for example black label members can not train there. However, they do offer timeslots to class pass visitors. The gym is already very crowded, despite Red Label having a 'member stop', which is completely opaque, and new members are still accepted every week. When confronting them about the class pass offering, they come with conflicting statements acknowledging the red label is members-only but that they do indeed allow "class pass visitors".
This whole company and this gym in particular is just 1 big disrespect to their paying customers. I am definitely leaving this gym as soon as I can and never returning
I moved but because another trainmore gym was a certain amount of kilometres away from me, i could not terminate the contract. the trainmore in my previous home was wonderful, but this trainmore was nothing like it. Always busy, materials and machines always broken or really flimsy. this made going there even more hard to do, not even speaking about the inexistent parking space. I missed a lot of machines that i did have in Utrecht. ended up ahving to pay 300 euros for a gym that i didnt even enjoy going to. Customer services doesnt care. The girl Madelief that helped me was nice though. But beware before you sign your soul away to this company
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