TrainMore is een toonaangevende fitness- en wellnessaanbieder met meer dan 40 clubs en studios in grote Nederlandse steden. TrainMore staat bekend om zijn innovatieve fitnessconcepten die performance, recovery, design en community betrokkenheid combineren. Gevestigd in opvallende gebouwen in stedelijke centra, motiveert TrainMore members om regelmatig te trainen door €1 per workout aan te bieden. De clubs bieden daarnaast een verscheidenheid aan extra lessen en group workouts.Binnen TrainMore biedt het boutique-concept BTY CLB hoogenergetische booty workouts in een levendige clubomgeving, compleet met lichtshows, een podium en enthousiaste entertainers. PILAT3S verrijkt de traditionele Pilates-ervaring met dynamische bewegingen voor meer plezier en effect. TRIB3-studio’s werken met een drie-zone-systeem – loopbanden, weerstand en intensiteit – en maken gebruik van live hartslagmonitoring.
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Is Trainmore legit?
Trainmore (trainmore.nl) has a 2.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Sports and its reputation is poor. 69% of reviews are 1 star, a relatively high share; The business has replied to 50% of negative reviews; 58 of them were added in the last 12 months. Last updated 2026-08-26.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. People frequently complained that customer service was completely unresponsive, making it extremely difficult to reach a human agent or resolve urgent membership issues through online forms. Consumers also struggled with rigid contract conditions, unexpected yearly fee increases, and surprise charges that felt nearly impossible to cancel or dispute.
Though some reviewers were happy with the team, noting that local employees were very friendly, welcoming, and helpful during their gym visits. A few other people also felt that certain locations offered pleasant environments, clean facilities, and useful workout equipment for daily training.
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Worst gym experience ever.
Customer service is non-existent — the live chat is just a bot, there’s no phone number, and it takes over a month to get a response through their contact form. With endless renovations causing chaos, I decided to cancel my membership early.
They approved my cancellation but now demand I repay discounts, suddenly claiming I owe €246. They even threatened to send this to incasso without giving me 14 days to pay, which is required by law.
They argue that Article 5.4 of their terms allows them to reclaim promotions. However, this article only mentions “free months” in the context of early termination, not additional discounts. This seems like an intentional move to mislead customers. As per established principles of contract law, ambiguities should be interpreted against the party that drafted the contract.
I’ve pointed this out multiple times, even after consulting a lawyer, but TrainMore refuses to listen. I am prepared to take legal action to stop this harassment. Their practices are unfair and deceptive — avoid this gym at all costs.
i try to cancel my membership because i moved out and they are chasing me to pay more than 300€ while they didn´t process the cancellation requests i have raised since December last year.
The company is engaged in deception. I tried to cancel my membership 5 times within the established deadlines - they did not respond to me, they only sent me "if we do not respond to you within 5 days, write again." But they still didn't respond. But they're still trying to debit the money. I highly recommend not using this gym. Any other one will be better.
I stayed in Amsterdam just for a month and paid 121 euro for FLEX membership (71 euro monthly rate + 50 euro membership fee). The club was not bad, I`d give 3 stars for the club and the equipment.
The problems were only on the Customer support side, which turned to be below any healthy expectations.
1) There was an error in my email address during the registration and that`s why my APP to sign up for group classes didn`t work. This couldn`t be fixed by the manager in the club, though I spent around 25 min with him. The manager sent a request to their Support, which has never replied him. I also wrote a message myself and it took 6 days to get a response. 6 DAYS! Hard to imaging what kind of lazy people are working there.
2) As far as I was there just for 1 month, 1 cancelled the FLEX membership via the Support team 1 week in advance, as per instructions from the club manager, but in response I received an email that they will CHARGE ME ADDITIONAL MONEY and I HAVE TO SEND THE THE PROOF of my RELOCATION. Then I had to spend more time reaching out the support regarding this fraudulent messages. It took 10 DAYS to get a reply, that actually they decided to CHARGE me additional 3 days just because they want so, without any explanation. Moreover, part about sending the proof of relocation is a standard email and that shouldn`t concern me.
So, I can surely say this company is a disrespectful and unprofessional fraudster and their service is below any normal expectations. Would never recommend travellers to join this club.
The people working there are nice and the machines are ok but, sometimes there are no paper to clean the machines or the machine for drinks sometimes is not filled or not working.
The gym is overpriced and this year it increased too much. I think for this type of price the gym should be of high end service and the best of the best. But unfortunately it’s not.
This was my first time at train more and the customer service was very welcoming. Qusai is an asset to your company and his kindness and knowledge did not go unnoticed! thanks again :)
The customer service takes 5-10 days to respond to inquiries, so it's almost impossible to solve anything with them.
I've also asked them repeatedly physically in the gym and via their contact form, from when I can renew my contract exactly. Nobody has an answer to this, all they said three times is "come back somewhere near the end of your contract". How can you not even know when customers can renew their contract? Unbelievable. I was asking because I wanted to make use of their promotion before it would end.
There's also no way to access an account or app in which you can see the end date of your contract or make any changes. Changes have to be made through their "change contract form" and you literally cannot even select an option about what to change so they will just guess that you will renew your contract.
The machine for free protein shakes is also broken 30% of the time which is rather annoying when you're planning to have a shake before your workout. And also around 22:00 at night they close the machine, even though the gym is open till 23:00.
I appreciate the great equipment of the gym but a gym is not just about equipment.
I almost broke my neck because the stairs were really wet, the staff did not care at all. Careless policy that could cause harm to visitors. Would not recommend this gym to anyone.
Brilliant gym and great customer service.
I was visiting Amsterdam from Scotland and didn’t want to miss a session.
The staff were so welcoming and sorted me out with a free day pass which was amazing! The equipment was fantastic, a lot of variety couldn’t ask for more.
Would definitely recommend this gym!
I Believe the adress of this TM was WETERINGSCHANS 134.
Train More op de Singel is a great gym, but unfortunately, I can't say the same about the staff at the front desk. I've had the unfortunate experience twice of being treated very curtly and with an attitude of "you're being a bother." This was my very first time at a gym, and arrogance seems to be the prevailing tone here.
It is a bussiness first. When I started it was nice, normal amount of people, free machines and not so many people starring. Over the last year they tried to attract more and more people, so much it was getting impossible to plan any workout, because almost all machines were occupied almost all the time i went. The smell somtimes was accordingly. It was too much so I tried to leave nicely. But..They did not cancel my sub after i submitted the cancellation form twice, asked for a confirmation of cancellation at the gym and talked about it with their online support, i brought in the tag and stopped going... and they Still billed me for another month after all that and still did not cancel my sub. It all ended in having to again seek custumer support(which is not available by phone and people on location can not help either) and ask for my money back, which took them another week
Way overpriced, not taken care of, false information, not educated staff
Way overpriced. Cost the same as other red labels, but doesn't offer any classes and there are no personal trainers. I was promised a one-hour free with a personal trainer and a month free in order to sign up. They never provided any. They offered me to travel to another location (2+ hours by train, 50 euros for train?!) to receive personal trainer after complaining. I cancelled my membership 2 weeks ago due to move (luckily!!) and was just charged for the next month and never heard back. People don't remove their weights from the machines and it's dirty. Terrible, terrible gym.
The gym is way overpriced and overrated, communication with the customer service is shitty, I cancelled my contract because I had to move out of the city and they claimed that I owe them more than 250 euros because my membership was discounted. they didn't send any details and they asked a debt collector to get the money.
train more just casually increases price of a yearly subscription with a fixed price. you cant exit the agreement and they wont tell you the details if you ask them. go to another gym as they are not at all customer friendly
Be careful about their scams, Both on November and December 2 times, they did send subscription money request twice. If I wouldn't notice they could easily do it. Please Please Please be careful about their subscription payments, they are stealing money from customers accidentally multiple times. Terrible experience, I cancelled my subscription immediately.
This Trainmore is a scam which they keeping substracting money from my account even after months of ending the subscription. They said we sent email and you did not respond so we extended the subscription by themself. I never ask for renew of my subscription.
I paid 210 euro after I told them I need to stop mu sibscription. They are acting like sport mafia.
This gym is a joke. Don’t bother signing up for Black Label because the service is inconsistent in different supposedly Black Label gyms — one has free protein shake, the other doesn’t, one has towel service, the others no. There’s also no guarantee that they will honor the price you signed up for if you are locked on contracts. Only the time you are signed up for is locked but not the price. They are so desperate to squeeze an extra 5€ out of monthly fees in 2025 that they are willing to not only lose customers for renewal but to lose referrals altogether. If you give advance notice of cancelling your subscription, instead of confirming that, they’ll email you about a price increase instead. They have the audacity to increase prices when they can barely keep the gyms and machines clean and the service consistent. I am never coming back to TrainMore and I will tell everyone who has ears to avoid this place like the plague. If you are on a budget, go to Basic Fit, if you have the money to burn go to Saints & Stars or SportCity. If you insist on going to TrainMore, be prepared to be pissed off and disappointed all the time. Waste of money.
When I moved away from a Trainmore location, they charged exorbitant fees to cancel, recouping discount fees from earlier months. It felt exploitative and I would warn against joining Trainmore.
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