Disrespectful and unprofessional fraudster
I stayed in Amsterdam just for a month and paid 121 euro for FLEX membership (71 euro monthly rate + 50 euro membership fee). The club was not bad, I`d give 3 stars for the club and the equipment. The problems were only on the Customer support side, which turned to be below any healthy expectations. 1) There was an error in my email address during the registration and that`s why my APP to sign up for group classes didn`t work. This couldn`t be fixed by the manager in the club, though I spent around 25 min with him. The manager sent a request to their Support, which has never replied him. I also wrote a message myself and it took 6 days to get a response. 6 DAYS! Hard to imaging what kind of lazy people are working there. 2) As far as I was there just for 1 month, 1 cancelled the FLEX membership via the Support team 1 week in advance, as per instructions from the club manager, but in response I received an email that they will CHARGE ME ADDITIONAL MONEY and I HAVE TO SEND THE THE PROOF of my RELOCATION. Then I had to spend more time reaching out the support regarding this fraudulent messages. It took 10 DAYS to get a reply, that actually they decided to CHARGE me additional 3 days just because they want so, without any explanation. Moreover, part about sending the proof of relocation is a standard email and that shouldn`t concern me. So, I can surely say this company is a disrespectful and unprofessional fraudster and their service is below any normal expectations. Would never recommend travellers to join this club.