I had a very disappointing experience…
I had a very disappointing experience with Trainmore regarding the cancellation of my membership. My membership started on January 6, 2026. Within the 14-day cooling-off period, I contacted Trainmore via their website chat to cancel my membership. During this conversation, I was explicitly told that my cancellation was processed and everything was taken care of. Based on this confirmation, I reasonably assumed that my membership had been successfully cancelled. I also did not use the gym after this point. However, I later noticed that payments were still being taken. When I contacted them again, I was told that my cancellation was too late and that my membership would continue until February 2027. What makes this even more frustrating is that the chat conversation in which my cancellation was confirmed is no longer accessible, as Trainmore deletes these chats. This leaves me without proof, even though I relied on their confirmation. On top of that, I keep receiving standard responses that do not address my situation at all. I have now filed a formal complaint and hope Trainmore will take this seriously and provide a fair resolution.