GSGshopper★★★★★
Failed payment, got charged for item
I ordered an item on friday as a guest and order never got processed, I got an error "An error has occurred, please select another payment method".
However, I got 150EUR taken from my bank account anyway. The transaction has changed from pending to completed now, so the money has definitely left my bank account.
I have contacted customer support to no avail numerous times, and they keep asking me for order number and order conformation - which obviously I cannot have, since the order never went through.
I am completely hopeless at this point.
Edit: Again, in reply you are asking me for order number, which I do not have, since on the website, the order never went through! What is hard to understand here?
2023-11-06
ONOnlineKeyStore★★★★★
Terrible store
Terrible store. Ordered key on their website, payment got completed with PayPal, never received key. Created 2 tickets, to which nobody responded. When you try to refund through their website, link doesn't work, so it is impossible to refund. I added customer service on skype with ID provided on their website, nobody answered. Wrote email to their customer service, nobody answered. Finally I filed complaint/refund request through PayPal. 20 minutes after me filing complaint @Paypal, my order status at onlinekeystore.com magically changed from "procesing" to "failed", eventhough payment has obviously NOT FAILED (got taken money from paypal). After proving to paypal payment went through just fine, but I haven't received the key, I finally got money refunded.
SCAM! BAD WEBSITE! AVOOOOOOIDDDD! THEY WILL JUST TAKE YOUR MONEY AND YOU WILL HAVE TO FIGHT TO GET IT BACK.
2018-07-12Helpful 2
