No help at all
Do not get home insurance with this ridiculous company. They seem to be largely powered by AI and therefore you spend very little time speaking to actual people. I recently had a burst water pipe that caused a load of water damage and absolute chaos in my home. Lemonade were completely useless to me in this horrible time. To even submit a claim you have to go through their awful automated process which includes a MANDATORY video explanation of you saying what has happened, and a video showing damage. I had to film myself in my pitch black house at 10pm when I was trying to sort this all out and my electrics weren’t working and the floor was soaking wet. It was great fun. You are not allowed to progress without going through this process, which I’ve found both times I’ve tried to do, was buggy and would force close the app when I tried to go through it. I had an absolute hell of a time trying to find a number to actually speak to someone which they seem to try and hide as best they can. When I did finally speak to someone they told me they weren’t interested in the faulty pipe that caused the leak but just about the floor. They didn’t want to send anyone out to look at the house, the structure etc, everything was done via emails they didn’t seem to want to speak to me. They told me to source my own trades and get quotes and come back to them. I ended up recouping all the money off the energy company that installed the faulty pipe. I would absolutely NOT recommend this company for something as important as home insurance.