Worst technical service
I have been a long term customer since 2013, was fine all along and recently after upgrading to fibeenet things change and it became slower and slower like those days in the early 90's. I called technical support and hailed on for as long 45mins to get a technician to answer. Each time as usual "will check and get back" which never ever happened. Recently I reported slow connection in early June and just last week in July they managed to change my modem after I given them peice of my mind to the sales manager Mr. Guna. He kept his word and on the very day his technical manager called to fix appt the very next day to Re replace the modem and it was kept as promised. But then on 22july my newly installed digital modem was down unable to serve the net. I called and called as many as 20 times to technical support and till now 23july I have no internet connections. Hope they will restore it as they promised by Sunday evening. Failing which Iam bringing the service down to defamation suit. (follow government style) I realised that they have 3 technical stations one at Pasir Panjang, pandan and the third at Philippines. So that's y when we call the technical hotline it will divert to the next available stations. Finally I have decided to shift my isp to others because poor technical support.