I ordered two microphones for my…
I ordered two microphones for my niece's PS2. I received both and one did not work. I emailed Newfrog about this and they asked for a video showing the defective device. I have never had to do this before but I obliged them. The video would not upload to the email so I explained and asked them if I could just send it back and they proceeded to ask me if I could just upload the video to YouTube and send them the link. Again I was hesitant about this but I was able to figure out a way to send the video via email. Once they received it Newfrog then instructed me to and i quote: Could you please take it to your local repair agent to check what's the matter? And back to us, we will cover the allowances for maintenence. But please note that the invoice is required. I put my foot down after that. The microphones were around $8-$9 a piece. I know a service like that would have costed more than what it was worth. I also refused to return it as I would have had to pay for the shipping fees which again would have cost more than what the microphone was worth. After I expressed this I received an email stating. So sorry, all right we would like to resend a new one to you, ok? I have washed my hands of this website and I will never use them again. I will pay the extra $4-$6 dollars with Amazon because I know there customer service is impeccable.