Been a long time tenant and customer…
Been a long time tenant and customer for Yonkers location and never had a problem with my packages being shipped to this store. Packages are for a company I worked for and for the first time when they management has change the new employee Santana has been not helpful and says my package is not the. UPS tracking shows it was delivered last Friday 10:07 AM and received by Santana. I came at 9:08 AM to pick up Monday she says no packages was delivered. She is strongly not helpful even if I went back in the office to ask her to double check and showed her the tracking. Prior to this Santana made me sign a waiver regarding liability regarding if packages are damages and storage post is not liable. She was on the phone while she was making me sign this and cant even explain to me what is written in the paper and also was not given a copy. Since this change of management Ive been having problems with this storage unit and I HIGHLY DO NOT RECOMMEND this storage post location due to this management. I hate giving reviews to this location every time a major incident happens but it cant be helped.