Great customerservice
Jessica and adriana run a great facility always clean and customerserviceis a ten
About Storage Post
Data updated- Website
- storagepost.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 22 reviews
- Replies to negative
- 8% (2/26)
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About this business
Storage Post provides modern, convenient and secure self storage facilities to discerning customers in neighborhoods across the United States. We’re committed to constantly improving our facilities, developing the best locations in the nation, and offering unparalleled customer service.
Is Storage Post legit?
Storage Post (storagepost.com) has a 3.9 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 8% of negative reviews; 22 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
Alex is a wonderful employee
Alex is a wonderful employee. When I drove up, he was sweeping the outside of leaves. Always so tidy! He greeted me with a smile and hello when he saw me go to enter the building. The building itself is amazingly clean.
Loyal Customer, Rising Rates, and Unfair Late Fees
I have been a customer of Storage Post at 112 Bruckner Boulevard in the Bronx for quite some time, and unfortunately my experience has been frustrating. The storage rates seem to increase every few months, sometimes before a full year has even passed. As a customer, it feels like I'm constantly being asked to pay more without receiving any additional benefit or service. Most recently, I received a late payment notice. I immediately emailed the office and informed them that my payment would be made by the end of Monday. In the past, when I communicated in advance, there was usually some consideration while the payment was being processed. This time, it appears my email was either not reviewed or not taken into consideration, and I was still charged a late fee. What makes the situation even more frustrating is the lack of communication. When I try to call the office, the phone continuously rings and eventually goes to an automated recording that tells me my balance and account information. It is extremely difficult to reach a live person to discuss concerns or resolve billing issues. When customers have questions or problems, there should be someone available to speak with them. It feels like I'm always having to dispute something, whether it's rate increases, billing issues, or trying to get assistance from customer service. Good customer service starts with communication, and customers should feel heard when they make an effort to keep management informed. Based on my experience at the 112 Bruckner Boulevard location, I am not satisfied with this facility and believe there is significant room for improvement in customer service, communication, and billing practices. I hope management takes customer concerns more seriously and works toward providing better service for long-term tenants.
The month of April/the elevator was out! and Guess what!?
I could not access my belongings on the 5th floor as the elevator was not working for weeks. People were carrying their things down the stairs. I could not do that because of my physical constraints and this caused major inconvenience. I wrote to the management several times to accommodate this and recognize the inconvenience caused, nobody had decency to respond. Most days, there is nobody attending at the front desk and you are on your own. I wish I could write a better review. This storage is going bad because of lack of any assistance.
Manny and his staff at Prospect Heights…
Manny and his staff at Prospect Heights are amazing. The building was always cleaned and maintained. They always provided excellent customer service. Overall they made my storage experience simple and convenient. I would highly recommend Storage Post!!
Storage Post has the best people…
Storage Post has the best people helping me with my self storage needs! Stan the store manager gave me helpful hints about how to place my items in the unit to maximize the space and fit in to a much smaller more economical unit. Their pricing is also very transparent, you know what your real price is! I left another storage because they doubled my rate in 3 months! If the price looks too good to be true, its because it is! Storage Post rates are honest!
Eduardo and Eddie along with the…
Eduardo and Eddie along with the porters are an amazing team, always very helpful.
The University Heights location is…
The University Heights location is well-managed, and the staff is wonderful. Eddie Santiago was especially helpful-his great attitude and top-tier customer service made a huge difference. Thanks for making storage stress-free!
Emione is a power house manager she is…
Emione is a power house manager she is very good at her job she help with the selection of my unit along with her customer service
Staff is really kind and place is…
Staff is really kind and place is really clean thank you Morrissnia
4077 park ave
Wonderful service
Great property and management in Nyack
Storage Post in Nyack is a very clean property and Mike is great.
Happy Customer Experience!
I have been with storage post for a few years now. I started in the Brooklyn location I'm a catering company and I also do community popup to feed the community. As a business owner it is extremely vital that I have access to my tents and equipment at all times. Storage Post grants me access to my unit when it is needed. I'm currently at the Mott Havon location. This location is very clean and the staff member are attentive and helpful. The Manager Delroy is a pleasure to speak to. He listens to my concerns and makes sure they are address. For example: I was looking to up grade to large unit one became available he reached out to let me know. I'm currently in my New unit and happy. Thank you to All the staff that keeps my Storage Post clean and safe.
My experience in storage post Haledon…
My experience in storage post Haledon has been excellent I have no complaints I have been here for years and I love the way this company runs and I haven’t had any problems I recommend this storage location to everybody.
Storage post Haledon
Storage post Haledon, NJ
Terron was great help me out right…
Terron was great help me out right before he closed
I rent here and my experience is always…
I rent here and my experience is always so lovely and supportive. The team is amazing and always helpful.
New Experience
Randi was a great help having anxieties about using storage for the first time. He provided lots of information and other helpful resources to make the move seamless. Looking forward to doing business with them.
Terrible customer service and unjustified rate hikes
Ridgewood Storage Post is a textbook example of how to alienate and exploit long-term customers. After more than ten years of on-time payments, my monthly rate was suddenly increased by over $200 with absolutely no change in service. No explanation, no justification, and no warning that showed even the slightest respect for customer loyalty. Just a massive cash grab. When I tried to contact them to understand or dispute this outrageous increase, I was completely ignored. I reached out over four separate times and received zero responses. Not a call. Not an email. Nothing. Their customer service is either nonexistent or intentionally dismissive. Then, after a single failed card charge—which occurred one week after Christmas, when delays are common—they immediately tacked on late fees, despite my decade-long payment history. No grace period. No outreach. No professionalism. This company has made it very clear that loyalty means nothing to them. They will raise your rates aggressively, ignore your attempts to communicate, and penalize you without hesitation. If you value transparency, basic decency, or competent customer service, do not store your belongings here. There are far better options in Brooklyn that won’t treat you like an inconvenience once they have your money. If you want it borderline scathing, more emotional, or with stronger language about greed and incompetence, I can push it even further — just say the word.
Mice infestation no compensarion
On the surface everything seemed fine. Untill mice infestation and claim process. They wouldn't pay even the claim unless you sign away your rights , to have your belongings destroyed and have headache chasing them for claim, oh and they will be charging you rent and won't tell your unit is infested.
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