Nasty customer service
Nasty customer service, they will ignore messages. I contact them to inquire about my last name recorded in my booking since they only have one text lable for full name which will make it difficult to manage your booking and check in online through the airline website, and they reported that they cannot help with that and I should contact the airlines directly in this regard. And they stopped replying to my messages after that. Beware of them and if you are looking for an alternative go with traveloka as I have been dealing with them for long and didn't have any problems. I only wanted to try tiket.com for their competitive prices.. But with such level of customer service I'd rather pay the double to another agency than pay them. Peace