I am writing this review to warn…
I am writing this review to warn homeowners about my experience with Home Flood Restoration and Aaron Appleby. My insurance claim did NOT involve a major flood. It involved a bathroom sink overflow lasting approximately 10 minutes. I immediately cleaned up the visible water myself using six to eight bath towels, twice. Home Flood Restoration did not arrive until approximately seven weeks later. There was no emergency water situation when they arrived. Yet the documentation and invoices described “emergency water evacuation,” “Category 3” conditions, and “after-hours emergency services.” I dispute these descriptions because they do not match what actually happened. What concerns me most was the extensive destruction of my bathroom and condominium, including removal down to the studs. Based on the original incident and the conditions when they arrived, I do not believe this level of destruction was warranted. It left my home severely damaged and uninhabitable and resulted in substantial additional costs. I also dispute the invoices and charges as excessive and unsupported by the actual circumstances. My belongings were handled and stored without my receiving a complete inventory or adequate documentation. They were eventually left unprotected in my garage, where they remain. We were repeatedly pressured for payment while work remained incomplete and were told work would not continue unless payment was made. There is another serious issue: an insurance check for $15,900.00 involving Home Flood Restoration was discovered later. Neither my daughter nor I signed that check, authorized anyone to sign for us, or gave permission for anyone to negotiate it on our behalf. I have retained documentation and reported my concerns to the appropriate authorities. My advice: BE VERY CAREFUL. Before allowing any restoration company into your home, insist on a valid written contract, detailed scope of work, complete inventory, supporting documentation for every charge, and independent verification of every insurance payment. I would not recommend Home Flood Restoration based on my experience.