Worst service possible-lots of talk and no action!!!
Sent them (via UPS) a hand vaccum to be replaced for a defective replacement they sent me. They received it on 04/07/2025 (as shown by UPS tracking). I was told it could take up to 6 weeks for it to be looked at. It is now 06/25/2025 ( almost 12 weeks) . I called and they told me they still have not confirmed they received it. Is their service department that bad that after almost 12 weeks they can't confirm they received it? Called corporate headquaters and they didn't do crap.Just told me to wait. I guess they could take as long as they want and there isn't anything anybody will do about it. I'll never buy Black and Decker again.