BLACK+DECKER (www.blackanddecker.com) has a 1.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is poor. 82% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-04.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. People frequently complained about unhelpful customer support teams, rude interactions, and unnecessary difficulties when attempting to process warranty claims. Consumers also noted that many items broke down quickly, suffered from poor build quality, or arrived with noticeable functional defects.
The minority of people were satisfied with lightweight designs, quiet operation, or received genuinely helpful assistance from support staff. Some customers even found that specific replacement items arrived successfully, allowing them to easily resolve unexpected appliance issues. Reviewers occasionally appreciated receiving functional replacements or having their service requests handled effectively by staff.
Auto-generated from all reviews of this business. For reference only.
2 days ago I went into my 2nd bedroom to turn on the iron. When I went back a few minutes later, while the indicator light was on, the iron was cold. Panic ensued. My iron ALWAYS works! It's moved with me thru my professional career from state to state...over a period of maybe 30 years!! I just want to say THANK YOU for my very dependable Black and Decker Quick and Easy 460 iron. Whatever I paid for it, it has more than reimbursed me with its reliability. So, I ordered another B/D iron from Walmart. If it last for 30 years, It will be bequeathed to my grandchildren because I will be long gone.:-) Thanks for the dependability!!!
I purchased a Black and Decker blender and it malfunctioned with in 2 months. I applied for their warranty and sent everything they asked for. They asked for my original cash register receipt but I had lost it. I went to the retailer to get the sales information and they allowed me to screen shot their system as proof of my purchase. To make a long story short they told me no warranty without the cash register receipt even if I had store proof. The worst part is that I was told this would be the outcome before I even started. The Black and Decker products are very poor quality and their customer service is even worse. I recommend you do not purchase their products unless you are a gambler that likes to lose
Harrasment! I bought a air cooler in May 26,within 2 months of purchase,the cooler started leaking water.
It's been a month since I made the complaint, technician turns up after 15 days. He fixed the issue & the subsequent day the leak started again.
The technician has been promising to come every day for the past 10 days & does not show up till now.
All kind of excuses related to weather, traffic, family,work.
But no response! Apparently they only have 1 technician for a City size like Bangalore! Astonishing right .
I have a black and decker workmate in my garden, it's quite old and the wood has all started swelling. So I ordered a new 1 being the workmate WM825 and I honestly can't believe how bad it is... The old 1 in my garden is solid. This new 1 is the wobbliest piece of trash iv ever seen. The boards on top move so much that you're forced to use it fully closed and in the smallest version possible otherwise you got no hope of keeping anything still. If you want to use the extended setup for the table then you need your own bit of wood to again clamp between it to make it solid otherwise the tops move all over the place... Worst thing iv ever had the misfortune of purchasing. I thought black and decker was a good make. Clearly them days are long gone
I always presumed that B&D were a good, solid make of product but wish that I had read these reviews before ordering my B&D hedge trimmer. My hedge trimmer was just within its two year warranty when it stopped working and so I contacted customer service. They replied and asked for further information which I supplied within a few hours of receiving the email. I received no response from my reply and emailed them a further three times. Several weeks later I have given up waiting for assistance. I have now bought a replacement hedge trimmer that is not B&D... My advice is, avoid Black and Decker, save your money and go for any other brand.
I purchased a Black & Decker vacuum cleaner 2 years ago and it ran beautifully right up to the point where the warranty ran out. I called their customer service to see if I had any options if I could buy a refurbished one or whatnot. I got the runaround I got treated like I was an absolute idiot on the phone and there's customer service is just the worst . Take this advice for me do not purchase any Black and Decker vacuum cleaners they're all garbage they're all made in a foreign country there's no quality control for them whatsoever. And as far as I'm concerned screw Black & Decker!
I bought a Black & Decker drill that came with a battery and charger brand new from Amazon. Within the first 14 days I hope issues with the Chuck on my Black & Decker drill not holding the drill bit while I'm drilling and slip out. I reached out to Amazon and it wouldn't take the product back because unfortunately this was a birthday gift and I threw away the box. I reached out to Black & Decker and they said they weren't able to assist me cuz it hasn't been 30 days yet. I waited 31 days called Black & Decker spent 1 hour and 20 minutes on the phone with them. I sent in a copy of the receipt at my family member provided after they purchased the drill for me sent pictures of the bottom of the drill top of the drill to show there wasn't any damage of it since the all the details on the battery with the manufactured date on both the battery and the drill. The purse on the phone said they would be processing the exchange. A day later or two I received an email saying that at my cost I have to send a drill to a facility out of state. And there's no time frame that is provided on when I would get it back. I calculated the cost of the box the shipping material the time paying Uber to arrive to the shipping facility and Uber to arrive back to the facility and it would be close to $60 I paid $79 for the drill. I called back to Black & Decker and explain the situation to another rep and a supervisor to have the same results. I asked to speak to an escalation supervisor to explain the situation and what I've done so far that was not provided. Black & Decker customer service was the worst customer service I've experienced on tools in the last 20 years. Hyper tough from Walmart has a better customer service policy than Black & Decker just absolutely bottom of the barrel. Do yourself a favor and do not buy any Black & Decker products. You might as well go to Walmart or harbor freight and get it from there. I purchased a replacement drill to replace this horrid horrible piece of garbage product from Black & Decker at harbor freight so far I'm almost 2 months in without a single problem. And I can go to the store anytime and have the battery or the unit replaced without any issues. Ryobi has a 3-year warranty compared to this junk you get from Black & Decker that has a one or two-year warranty max.
Paid over 1000 for parts that we still haven’t received. Called no less than 15x and keep being told their system has been “down” for 2 weeks. Keeps telling me someone in management will reach out to me but no one has called. Won’t provide a shipping date but charged my card. Nobody speaks English. Horrible American brand sold off to foreigners
Rating: ⭐☆☆☆☆ (1/5)
I am incredibly frustrated with this company’s complete failure to honor their warranty and the shocking lack of professionalism from their support staff.
After my original Spillbuster failed, I was promised a courtesy replacement—a Furbuster (HHVK515JP07)—back in April. Instead, they shipped an entirely different model (a dustbuster® Swivel) that arrived in a damaged box and was completely Dead on Arrival (DOA).
When I called customer service to get this sorted out, things went from bad to worse. Because I don't own a printer, I asked for assistance with a return label for the incorrect, broken item they sent me. The representative, "Raymond," became incredibly hostile.
When I asked why I was being penalized and inconvenienced for the company's repeated shipping mistakes, she literally told me, "tough titty." It is absolutely unacceptable for a customer service representative to use verbal abuse and unprofessional language when a customer is trying to resolve an issue caused entirely by the company's own errors.
I have two open case numbers (#15195116 / #15372578) and have reached out to the Office of the President/Customer Advocacy Team.
I am demanding that they ship the correct, functional Furbuster to my updated address, provide a QR code or physical mailer for the return since I cannot print a label, and address this severe misconduct by their staff. Avoid this company if you expect them to stand behind their warranty or treat you
So I got a fruit and vegetable juice for a present the top was broken called spoke to Lela the supervisor and she said she refused to sell are replaced the part and told me to go to there with retainer which is Walmart and I said that your retainers not mine bad customer service service don’t buy any products from black and decker they don’t replace parts or refuse to
I purchased a steam iron that did not steam. Contact with customer support was great. Emails were easy to follow and I received polite reminders when I got busy and forgot.
A few ideas were shared but ultimately the iron was replaced. It was sent quickly by purolator.
The new iron is great.
EXCELLENT CUSTOMER SERVICE
30 years ago B&D refused to send me a known to be defaulty $10 part under waranty. I told them I would never buy another B&D item. I have added their multiple companies, like Stanley to my list. Over the years that $10 part has cost them thousands. I hope it was worth it!
I liked that they are cheap and I didn't mind that they don't last while their service was good, but if they now don't replace a failed item due to a technicality it's time to change systems.
LATEST UPDATE:
Another charger burned out because the wire is too flimsy and short circuited.
Black and Decker won't send me a new one, because I had opened the device (I would have been ok just fixing the short, but the electronics were burnt out.)
previous UPDATE:
this one developed a problem - B&D replaced v quickly = on the new unit the container is not as difficult anymore.
initial review:
This is the 4th or 5th of these that I bought.
They are good value for money.
They changed the design: slightly better suction, but the container is now more difficult to open. I had to use pliers...
Ordered an air con unit from their Amazon store. Booked next day delivery with Prime. DIDN'T ARRIVE. Waste of time & Prime a waste of money. Cancelled both the order & Prime & will no longer order from Amazon.
Black & Decker Cordless Vacuum Cleaner Stick Vacuum Cleaning 36V BHFEV362D-GB
I bought it for 330 Euros in 2023.Its lithium battery is not rechargeable anymore.Send it to the store I bought it from for a fix.They asked me 160 for battery replacement and new filter.A failure of a company if I could give 0 stars I would.I would never buy B&D ever again and advise anyone who plans to buy not to do so.
I was bought a Black & Decker 536 Workmate as a gift. During assembly I found 2 split pins were missing. I contacted Black & Decker support. They were unwilling to assist without the invoice. My argument that these missing parts are literally worth a few pence fell on desk ears. Their fault but they won't rectify the situation. Won't be buying Black & Decker items in future.
I installed 2 ACs last year, at the time of installation also one of the AC was not cooling enough and we asked for change, since it was just installed. That did not happen. Now I have complained that the AC has no gas and one technician visits and says we have raised the complaint been more than 48 hrs and the call does not connect and after 30 mins wait even if an executive picks the call he says we have forwarded it to the concerned department. They do not understand high priority, I had requested again and again that its a terrace room and we cannot sleep due to the hot weather in Delhi. They cannot provide a simple service of refilling the gas forget any major complaints. NOT RECOMMENDED AT ALL.
I have a Craftsman ratchet that itself was a replacement from 3 years ago for a 30 year old tool. That it only lasted 3 years is a disappointment. I also wasn't aware that B&D had taken over the rights to Craftsman. They must be the monopoly on hand tools. It used to be that you could take a defective tool into the store and they would give you another one on the spot. Not anymore. You have to contact them and initiate a warranty claim. You supposedly get a shipping label from them and return it. After they "verify " that the tool is indeed broken, they send another one or it's equivalent replacement to you. So, I've been waiting for the shipping label for 4 days now even though they tell you it will arrive on the same day that you call. Not sure how long this whole process might take. It used to be that Craftsman made top quality hand tools with a no hassle exchange warranty. Those days seem to be gone. After 30 plus years with Craftsman, I may very well be switching brands. I will check to see if they are B&D affiliated.
What an awful company. Customer support is pointless. You wait forever to wait forever for answers you don't get. Lazy and incompetent. Just wanted to know if I could actually buy current combos with the most up to date products. They want to sell old models at current model prices and when asked about getting current models in their combos, they say yes, and when you point out that they don't come with current. They decide not to bother saying anything again and don't end chat, so you can't sign back on to get a different agent.
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