Nightmarish Customer Service and Broken Promises
Rating: ⭐☆☆☆☆ (1/5) I am incredibly frustrated with this company’s complete failure to honor their warranty and the shocking lack of professionalism from their support staff. After my original Spillbuster failed, I was promised a courtesy replacement—a Furbuster (HHVK515JP07)—back in April. Instead, they shipped an entirely different model (a dustbuster® Swivel) that arrived in a damaged box and was completely Dead on Arrival (DOA). When I called customer service to get this sorted out, things went from bad to worse. Because I don't own a printer, I asked for assistance with a return label for the incorrect, broken item they sent me. The representative, "Raymond," became incredibly hostile. When I asked why I was being penalized and inconvenienced for the company's repeated shipping mistakes, she literally told me, "tough titty." It is absolutely unacceptable for a customer service representative to use verbal abuse and unprofessional language when a customer is trying to resolve an issue caused entirely by the company's own errors. I have two open case numbers (#15195116 / #15372578) and have reached out to the Office of the President/Customer Advocacy Team. I am demanding that they ship the correct, functional Furbuster to my updated address, provide a QR code or physical mailer for the return since I cannot print a label, and address this severe misconduct by their staff. Avoid this company if you expect them to stand behind their warranty or treat you