BLACK+DECKER (www.blackanddecker.com) has a 1.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is poor. 82% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-04.
Most reviewers were let down by their experience overall. People frequently complained about unhelpful customer support teams, rude interactions, and unnecessary difficulties when attempting to process warranty claims. Consumers also noted that many items broke down quickly, suffered from poor build quality, or arrived with noticeable functional defects. The minority of people were satisfied with lightweight designs, quiet operation, or received genuinely helpful assistance from support staff. Some customers even found that specific replacement items arrived successfully, allowing them to easily resolve unexpected appliance issues. Reviewers occasionally appreciated receiving functional replacements or having their service requests handled effectively by staff.
Auto-generated from all reviews of this business. For reference only.Purchased a toaster. When done it launches the toast out of the unit, in many cases onto the floor. Toast is only done on one side. The bottom of the toasted side is overdone. The top barely done at all. NEVER TAKE A CHANCE ON ANY B&D APPLIANCE.
Both customer service and dustbusters (which I have bought for decades) were deplorable. Bought a dustbuster which lasted one month. Contacted customer service; after a round of 45 emails and multiple phone calls (also while I was homebound with medical problems), finally replaced. Products don't hold charge at all. Customer service was the very worst of its kind, in particular a rep named Lorena. I will never buy a B&D product again.
BLACK+DECKER BXEH60016GB 12L Smart Dehumidifier & Ionizer, 4 Modes, Quiet, 2.1L Water Tank, 24 Hour Timer, White. While the dehumidifier itself is good the handle is flimsy, poorly made and not up to the job of supporting the weight of the dehumidifier. You pick it up by the handle and you can feel it flex under the load. The handle has now snapped so transporting it about with the handle is no longer an option. It’s had about 18 months of use but the issue with the handle was there from the beginning clearly a design fault.
If I could’ve given zero stars, I would. I bought a Black & Decker toaster oven and air fryer. Last year October 2025, I noticed the bottom coils (?) weren’t working. I went ahead and put in a claim early Nov. so far (this is 3/6/26) I have yet to hear from them about a resolution. I have provided all of the photos they asked for & more. Fingers crossed I get a replacement or a refund 🤞
If I could give a zero, I would I purchased an espresso machine, but the lights kept flashing, and no coffee was coming out I read all of the instructions in the troubleshooting and nothing seem to be working. So, I went on the online chat to see if they could help on the helpline. They said they would send me to just answer which would cost a five dollar fully refundable fee. They moved me to just answer, and when I checked my credit card they had charged me $95. So, I told just answer right away that I did not want their information, I Just wanted my $95 back. They sent me a message saying it was nonrefundable. I went back to Black & Decker, but it was disabled on my computer, and I was unable to continue the conversation. I opened up a new one on my husband‘s iPad, explained that I was charged $95 when I was told I was going to be charged five dollars, and they said OK we understand that you charge $95 instead of five dollars and then they just sent me back to just answer and then disabled me on that iPad. Don’t ever buy a black And Decker appliance. I know I never will again absolutely horrible.
A great company!!!! In particular Symon Pallattao who decided to send me a charger cord free of charge for my cordless vacuum. Not enough can be said for how appreciative I am for this young man. Give this guy a raise or promotion. Truly a gem in customer service. Thank you Symon. May God bless you ten fold!!!!
BLACK+DECKER ARE COMITING FRAUD TRADING STANDARDS HAVE BEEN INFORMED. I AM £300 OUT OF POCKET FOR A DEVICE THAT WILL NEVER WORK AS WIFI MODULE IS MISSING Brought a black and decker smart home dehumidifier and paid extra for this feature. Upon trying to connect to wifi/phone app it wouldnt connect. I reached out to BLACK+DECKER customer support and gave them my model number and there response was there was a misprint and is not a wifi model. Here's there response Thank you for your enquiry. Please note that the BXEH60016GBL dehumidifier does not have Wi-Fi functionality and cannot be connected to an app or smart home system. All controls and settings are operated directly from the unit’s control panel. We are aware that the user manual references Wi-Fi connectivity. Unfortunately, this is a printing error, and we sincerely apologise for any confusion this may have caused. The documentation has since been corrected; however, manuals included with stock already supplied to retailers cannot be amended. Martin - Customer Services Executive Martin (Customer Service) 11 Feb 2026, 13:43 GMT Thank you for your message. We completely understand your frustration regarding the dehumidifiers. However, as we are not the original place of purchase, we are unfortunately unable to arrange a return or exchange for these units. I cannot return to store as my return period date has passed
Terrible experience and will never purchase anything from this company again. The customer service is more of a waste of time than any service as they told me they are unable to do anything and cannot help me in any way. The people were rude and said I can’t contact anyone in the company for help. I am now stuck with a blender I cannot use or return and they refuse to provide any type of assistance. 0/10 do not buy if you expect any type of future support warranty included or not.
They force you to sign up for their newletter to leave a review on their website, products are low quality and break easily, their vaccuums have poor suction, if any, and they're bad about actually sending refunds.
What a nightmare. I bought a Black and decker cordless hammer drill in Argos 5months ago. After doing 2 minor jobs the entire chuck wobbles around making drilling a hole or driving a screw impossible. Argos said I need to speak to black and decker. I contacted them then they refused to accept my receipt from Argos, I told them that’s all they provided. They eventually said ok and said ups will collect the drill and send for repair. Waited in on the collection day and nobody came, then the next day nobody came. Contacted b&d and they said they will arrange for collection again. I hold no hope anybody will come and I’m fed up of waiting in on the off chance somebody may turn up to fit it. All of this hassle for a cheap £40 drill, I’ll never make this mistake again.
Terrible dishonest company!. My Vaccume is under warranty and Black n Decker will not send a replacement they want me to pay to have it fixed what a JOKE!. Also their call center is ALL Foreigners that answer the phone with BAD English!.
Black & decker 12L dehumidifier. Light weight, quiet. Only had it 2 weeks. Has leaked several times- tank over filling, not cutting off when full. Bathroom mats & carpet wet through. Not powerful enough for the bathroom. Constantly on. Not achieving 55 humidity. Seemed a bargain - £80 at lidl. Turning out not to be !!
AWFUL EXPERIENCE. I bought two items from them through Ebay and delivery was today. Unfortunately only 1 item was delivered so I rang B&D to complain. After waiting ages listening to really bad 'music' a completely unhelpful man called David answered. He was unconcerned telling me to contact the seller through Ebay to report missing item. I informed him B&D were the seller so I was reporting to right place. He went into robot mode just repeating to report it through ebay. He refused to deal with my issue or provide his surname to complain or escalate my complaint and refused to provide CEO and head office contact details and was totally an utterly unhelpful and disinterested. I have now found CEO contact details in Slough and will be writing to complain bitterly about my terrible experience worsened by David's attitude . This is not what I expected buying from what I thought was a reputable company. However I should have checked on here first as the reviews are extremely damming and I would not have purchased from them had I known prior. My advice to you is DO NOT USE THIS COMPANY. By the way the PART ORDER THAT WAS DELIVERED WAS IN A CARDBOARD BOX LEFT OUT IN THE RAIN !!!! idiots!!!! Only gave 1 star as cannot give minus 12 I have now reported the missing item through Ebay and will keep you informed of the outcome
Bought a black and decker drill, battery burns out and doesn’t work within days, black and decker costumer service are rude and combative not realizing the inconvenience and waste of time faulty useless products cause people. What a shit brand.
I have a broken brew basket in my Black+Decker CM2046 Series coffee maker. The warranty states, “Please DO NOT return the product to the place of purchase." It also lists a website that does not work. When I then called the phone number, they told me that they would not honor this warranty, even though this part was clearly defective and I needed to return it to the retailer, DESPITE the clear statement in the warranty that that is exactly what NOT to do. The person I spoke with clearly did not understand the terms of this warranty and did not want to be bothered to do their job.
Used to be a quality brand, not anymore. Bought two Black & Decker items in last 6 months. Power washer just gave up the ghost. No power. I also bought a drill bit set. Used one of the bits and it actually broke in the hole I was drilling. I'm not exaggerating. This is a rubbish rip off brand. DO NOT BUY!
l had a 14000 BTU portable air conditioner that was under warranty and tried to get support and service and they were horrible. l sent the supporting documentation. Safe to say l would NEVER buy another.
Unbelievably poor customer service department with whom I made contact after purchasing a Black+Decker 115mm Angle Grinder. The tool came with 5 cutting wheels and, as stated in the enclosed safety instruction manual, a ‘Type C guard intended for grinding purposes only', the guard itself bears no marking as to what type it is. The manual further states that if cutting is intended then a ‘Type 41’ guard must be fitted. So, on opening the box it appears that I cannot use the tool and accessories provided because, having read the safety manual, should I do so then injury may result. On page 11 of the manual under the heading Mounting and using cutting (type 41) wheels, it is again reiterated that a ‘closed, 2-sided Type 41 cutting wheel guard should be used. The section then goes on to describe Mounting closed (type C) guard followed by Mounting cutting wheels. Incidentally the cutting wheels provided bear no reference as to their type' eg ’type 41'. To add to the confusion, on page 12 of the manual on the Grinding and cutting accessory chart the guard type shown as being required for both grinding and cutting discs is the ‘Type C guard’. I spelt out the above to customer services, suggesting that either Black+Decker is boxing and marketing a dangerous combination of tool and accessories, or, the manual is mixing up guard and wheel types. The responses and lack of knowledge of their product that I received were astounding. The 'agent' that signed these missives was named JESTER - perhaps that says it all. [Elsewhere in the correspondence a full name appeared - 'Jester Payofilin (DEWALT)'] Every email reply from Jester, and there were six of them, ended with the following paragraph: "I would like to invite you to complete a brief survey regarding my assistance. You will receive it within the next 24 hours. If you are satisfied with my support you can rate me the highest score and leave a good comment. Jester BLACK+DECKER®" No such survey form was ever received and none of the questions that I posed were answered, questions that concern safety. After first trying to blame the retailer who sold me a sealed Black+Decker boxed Black+Decker tool, they at some points in their communication described the tool as a 'dangerous tool', nothing was said of the misleading and potentially dangerous statements in the Black+Decker safety manual which was boxed with the tool. My advice, avoid contacting Black + Decker customer service. There are apparently many other manufacturers that market small angle grinder tools.
When I received my Black & Decker dustbuster swivel I took it out of the box and put it on the charger and the light was blue I charged it for over 24 hours and the whole time the light was blue I took it off the charger tried to use it and it didn't even last for 10 minutes so I contacted Black & Decker and I used the chat box and she I told her the problem and she asked me if I wanted to talk to a tech and I said yes and she asked me for my credit card number information and I don't understand that and then I talk to a customer service rep and he was not able to tell me why it was blue he continued to say that it needed a new charge it needed to be charged for 24 hours which it was I think that when you charge it should be red so I am returning this
I bought a dehumidifier from Black+Decker. It didn’t work. They replaced it with another one and it too didn’t work. I requested a refund and while they agreed to send one. It is now literally months later and I still haven’t received my complete refund. Bottom line: poor product experience and worse customer service experience. I’ll never buy another Black+Decker product.
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