Electric drying rack
The drying rack and cover was 130 pounds and is pretty rubbish. I have just dried clothes for 24 hours and some parts are still wet. I wish I had just brought a 40 pounds aldi one or something. I would avoid.
About BLACK+DECKER
Data updated- Website
- www.blackanddecker.com
- Category
- Construction & Manufacturing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 39 reviews
- Replies to negative
- 0% (0/84)
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Is BLACK+DECKER legit?
BLACK+DECKER (www.blackanddecker.com) has a 1.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is poor. 82% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-04.
What reviewers say
AI generatedMost reviewers were let down by their experience overall. People frequently complained about unhelpful customer support teams, rude interactions, and unnecessary difficulties when attempting to process warranty claims. Consumers also noted that many items broke down quickly, suffered from poor build quality, or arrived with noticeable functional defects. The minority of people were satisfied with lightweight designs, quiet operation, or received genuinely helpful assistance from support staff. Some customers even found that specific replacement items arrived successfully, allowing them to easily resolve unexpected appliance issues. Reviewers occasionally appreciated receiving functional replacements or having their service requests handled effectively by staff.
Auto-generated from all reviews of this business. For reference only.What people say
Bought a black and decker dryer model…
Bought a black and decker dryer model BDEC37 from bestbuy in March 2024 and it stopped working. I tried Best Buy protection plan and they said black and decker handles warranty for first year. Trying to get a hold of anyone for warranty support is mission impossible. All calls lead to this number with no response, (929) 265-3662. I left a message and received no response. I’m disappointed at best buy and black&decker. Someone help me.
Terrible warranty service.
Their weed wacker works well. But after only three months the battery won't charge. Called support and they said they ordered a battery replacement. Said two weeks. After at least six calls and over two months later I do not have a battery replacement. They have given numerous excuses and told me that they can't email me when or if the battery ships. After looking at other reviews of their support for warrany I have decided not to purchase another battery and to buy another weed wacker from a more reputable firm. Lesson learned.
I enquired about a failing GSL700 trimmer
I enquired about a GSL700 trimmer, which after less than 1 year was failing to charge. To check if the charger was failing I cut the output wire from the charger to the charging plug, measured the voltage and determined that it was producing the right voltage. I then re-connected. B&D then insisted that I had breached the terms of the warranty and refused to repair free. My claim that I was not attempting a repair but just determining the potential cause was rejected. Poor customer support; unsympaththetic insistence on a too-strict reading of the T&Cs.
36v cordless mower bought
36v cordless mower bought. Two batteries supplied but only one needed for my 200m2 lawn to be done twice. Great cutting heights and edge cut capabilities.
Warranty Fraud complaint filed with AG
At the beginning of summer, I had an AC unit stop cooling within a year, still under warranty. I went through the steps to file a warranty claim, and I sent back their broken unit. I have two emails where they promise to send a replacement within 2-3 weeks. It's now been 3 months, summer is over... no replacement. They've blocked my emails (I get a notification saying their server blocked it), won't answer the phone. I called the HQ randomly selecting from their directory or the operator - every number is a non-working number; so you can never reach a person. I've had to file a complaint with the Attorney General's office in IL for warranty fraud. Hope the $400 unit was worth it to them. I'll never touch their products again; hope the AG is able to make sure they don't keep screwing over customers.
A great hedge trimmer
I have bought a 40v lithium battery Black & Decker hedge trimmer more than 12 years ago. I have use this trimmer since then more than once every year. I have more than 375 foot of cedar hedge and lots of differents kinds of ornamental bushes. I can work more than 2 hours with this battery. the same one that I had with the trimmer. I just love this light trimmer.
Spend a few more £/€/$
Spend a few more £/€/$. Don't waste your money on the junk B&D now peddle, for sure not the rechargeable power drill, the chuck will lock up after a day , be ready to go out and purchase a couple of wrenches to free it, as a pointer to the functionality of this particular product, google has pages advising how to free it up. The all in tool box, shoddy, very shoddy to say poor quality would be a compliment....
What is said here is true
What is said here is true. We had the portable washing machine for a year and it worked fine until the drainvalve most likely broke due to what the technitian said was "wear and tear". Customer support is NON EXISTANT! Buy at your own descression. Once an appliance is broken, you are on your own.
I have owned a Black and Decker Dirt…
I have owned a Black and Decker Dirt Buster Cordless lithium vacuum for a couple of years.I felt compelled to write a review. This is by far the best handheld vacuum I have ever owned. I have owned a few machines over the years. This vacuum is used at least weekly at a minimum to vacuum cat air from patio furniture cushions. The Black and Decker is better than my Dyson. I also use it for the car. I highly recommend this vacuum. You will not be disappointed. Best value I have ever had in a vacuum.
Worst customer service
Worst customer service. I'd never buy another product with their name on it. Tried for 3 weeks to get someone to help me with no luck. They just dont care.
An Expensive Mistake
I bought a 10k btu air conditioner (BPACT10WT) that is supposed to cool a 450 square foot room, it didn't come close to cooling my 350 square foot room. I tried it in a smaller 120 square-foot room. It didn’t cool that one either. I have been trying for over a week to contact Black and Decker support, but after navigating a maze of options to get to one where I should be able to speak with a human, I get a busy signal and then the call is disconnected. When I tried opening a warranty claim, the call is transferred to a survey that has nothing to do with the warranty. In addition to calling, I tried filling out a product support form online, however, the form requires a date code that’s supposed to be on the metal prong of the power cord, but there’s nothing on any of the metal prongs. I tried submitting it anyway and it indicated that the model number was invalid. I double-checked it against the number on the unit to be sure I entered it correctly. This product doesn't work remotely as stated and it has been impossible to get help. I had to buy an air conditioner to replace this one. Buying this Black & Decker product has been an expensive mistake.
Awful Customer Service and Garbage Products
Purchased a Black and Decker Portable Air Conditioner to keep my bedroom cool in the summer. It gets extremely hot where I live. About two months in, it powered itself off and would not come back on. Contacted customer service so many times, was continuously transferred to a survey for a service that I never received, was sent to voicemails, and given a constant run around with no help to my issue. Their customer service is the worst I have ever dealt with, and it seems their products are not made with the same quality that they have been known for in the past. Middle of the summer with no AC! Love it.
B+D has the most horrible customer…
B+D has the most horrible customer service. My A/C broke, that was only 3 days old and to get a replacement. I had to wait a week for a RGA then, they say, I need to wait another 3 weeks for a replacement. I paid extra for a B+D as to have better quality and better service. Neither I have received.
Very satisfactory
The toaster oven is quite good (not great) and the customer service in Canada (via spectrumbrands.com), has been extremely helpful and quick to respond
Very unhappy
i wish they had a zero rating.So on the back of a 6 piece wood boring bit set,it stats Satisfaction Guaranteed if you are not satisfied with any Black&Decker wood boring bit,it will be replaced free of charge.Well let me tell you they will not honor there Guarantee saying it has exceeded 30 day,no where does it say this in they warranty claims on there website,i have bought many things from them over the years, i told them that its faulse avertisment and sent them pictures of back of the tool set clearly stating there policy of the free replacement,they told me they are sorry and will not replace the set,being one of the largest tool companies in the world seems like they would take care of there customers,i can promise you this i will NEVER again buy one of there products. not supporting a company that does not stand behind a guarantee they clearly written and wont send a replacement!!!
The knob that actually turns on my…
The knob that actually turns on my portable dryer BLACK+DECKER BCED26 is cheaply made. It is also weirdly designed so a typical replacement knob will not work for it. I've contacted Black N Decker customer support I kid you not at least 20 times and they have yet to send me a replacement knob and continue giving me the run around. I've come across one agent that went above and beyond to help me, but he works in a department that cannot resolve the issue at hand. The folks working in the positions to help are NO HELP whatsoever. They are the worst and this is not my first time having an issue with them. I will never ever purchase another Black and Decker product and I'm pretty upset that I spent hundreds of dollars on a dryer that is essentially a piece of crap and have parts that they can't even replace because they're cheaply made pieces of garbage.
Stick vacuum a pleasure to use
When my expensive vacuum failed during the holidays and I learned the replacement part was on backorder, I rushed out to buy an inexpensive stick vacuum for the interim. Woodies had a special on a Black+Decker Powerseries+ so I bought it. I LOVE IT! It's my favourite vacuum ever. Lightweight and easily maneuverable, it offers two speeds and shifts between them automatically sensing when you are on carpet or floor. It feels like it is self-propelled so it's easy to push. It also has a light that shines on the floor so you can see the dirt ahead of you. And the battery is removable to charge so you don't have to hang the entire machine on the wall charger. I hope it lasts a lifetime.
lawn mower had it 2weeks bagger door…
lawn mower had it 2weeks bagger door failed ,on line want a fee. On phone hours before an answer take the mower 90 miles away t see if it can be fixed.
VERY BAD CUSTOMER SERVICE
Had issues with a portable AC I purchased in April. It took me FOUR PHONE CALLS to try to get any help at all. I was told that I could get a replacement, but I would have to send back the unit and they'd replace it in THREE WEEKS! I bought the unit in anticipation of the hot summer temperatures in Phoenix AZ, which are already in the triple digits and it's even hotter in a building WITHOUT AC. It can get up to 150 degrees F inside a house with no AC. Well, the people on the phone were ROBOTS, telling me they were following their "policies and procedures" and I couldn't get a replacement any faster. Numerous calls to various numbers at the company got me NOWHERE. There was NO ONE who was willing to help me with this situation. People have DIED in these temperatures and they absolutely don't care. I requested supervisors and they said their supervisors don't take customer phone calls because "That's not their job." There is NO WAY to get any help with this company.
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