I enquired about a failing GSL700 trimmer
I enquired about a GSL700 trimmer, which after less than 1 year was failing to charge. To check if the charger was failing I cut the output wire from the charger to the charging plug, measured the voltage and determined that it was producing the right voltage. I then re-connected. B&D then insisted that I had breached the terms of the warranty and refused to repair free. My claim that I was not attempting a repair but just determining the potential cause was rejected. Poor customer support; unsympaththetic insistence on a too-strict reading of the T&Cs.