Communiction is a nightmare
Kickr Core went wrong (a problem with the bearings). It happens and was under warranty. Wahoo arranged for a collection to be made and the collection was missed. There is no way to contact the delivery company to get an update, all communication has to go through Wahoo. Despite chasing, no update has been received. I now have a broken bike trainer, a big box blocking my hallway and no sign of a resolution in the near future.