Frustrating, Disappointing Experience
My experience with JJsHouse has been frustrating, disappointing and unnecessarily drawn out. Be warned above all that their "Worry Free Refunds" claim is an outright lie. I have never encountered a company so unwilling to honour a refunds policy! I ordered two dresses; the first one arrived over 2 weeks after the expected date, meaning that I had already left the country by the time it arrived and it had to be picked up by my sister in the most inconvenient location in London possible, from a shockingly inept delivery company. The quality was unfortunately appalling (in fairness, I should have expected this bearing in mind the low prices) so I decided to return it, knowing that I would also be returning the second dress. First JJsHouse requested photos demonstrating the problem, which I refused to provide. When I eventually reminded them that UK credit card law compels them to accept returns for online purchases, they finally refunded the money for the first dress. I am not actually aware when the second dress arrived as the delivery company never advised us of its arrival. The next thing I knew I was receiving emails from JJsHouse saying that we had to pick up the package or it would be returned to sender. As I was still out of the country and the order was in my name, we made numerous attempts to pick up the dress from the ridiculously inaccessible pick up location but were unable to arrange this as the delivery company, Yodel will not ever let you talk to a human being. After more failed attempts, we finally got an email about a month and a half ago that the dress had been retuned to the sender. Despite repeated attempts to get a refund from JJsHouse, they denied knowledge that this dress was ever returned (I have the screenshots from the delivery company saying that it was!) and refused to return the money. So, at this point, they had both the dress and my money, which essentially amounts to theft. I would not recommend this company to anyone - the quality is terrible, the customer service is deceptive, their delivery company is farcically bad and they have not honoured a single promise they have made. UPDATE 30.8.18: JJsHouse contacted me having read my review and have offered me a refund and begged me to take down my comments, even suggesting they would only refund me if I did so. They finally agreed to refund me but after 2 weeks that money has yet to materialise. I am also furious that they have accused me of lying about being a customer. Given our lengthy conversations and their offer of a refund, clearly I am not the one lying here. This has been a saga of horrendous customer service and manipulation by JJsHouse which has so far gone on for 2 months. Update 10.9.18 We finally received the full refund. So, thank you JJshouse for honouring this promise....eventually. But we did have to threaten to call our credit card company various times before this actually happened. So yes, the saga is now over and we did finally receive the refund. I have amended the review to 2 stars for this reason. But it took close to two months to achieve this and I certainly wouldn't ever hope to repeat this experience nor would I recommend this company to anyone.