Booked with Trip.com for flights from…
Booked with Trip.com for flights from BOM-AMD.Having already taken flight from LHR-BOM this first part was not booked with Trip.com thank god. This flight was the second part of the journey. The airline was Air India. Paid Premium Economy for 4 of us as we were going for my Mum’s last journey for her ashes. Difficulty time for the family. We didn’t get our original cabin and were downgraded. Spoke to Trip.com 4 times and today 11th October 2026 spoke to them again. One of the most insensitive agent in the phone who frankly couldn’t give a dam about my refund. Even after explaining that Trip.com advised the refund will be processed in 10 days, and nothing at all. Today I was advised they are waiting for the Airline to respond. I have produced and provided them with the proof and Trip.com is not willing to refund. Stay well away from these people and this company. This was not a holiday but saying goodbye to mum for the last time. Absolutely horrible experience from these people. Quick to take your money but when it comes to dealing with refunds they don’t want to know. YOU HAVE BEEN WARNED. STAY AWAY. Travel dates 12th September 2026.