Incorrect valuation on packages
Incorrect valuation on packages. Caused a lot of extra tax and fees. Does not reply to inquiries once they see why you contact them. Bought two batteries, one is dead, the other is malfunctioning. They claim it's a one time issue. Asks me to make a HD-video which shows the dead battery. For what reason, I must ask? Both packages arrived pretty quickly, but the extra fees caused by the incorrect valuation gives me no other choice than to choose a different shop the next time. This one is not trustworthy. Newfrog replied to my review: Hello dear friend, we are so sorry for the inconvenience caused. Could you please send an email to our support center? We will offer the best solution for you. Why don't you reply to the two emails I've already sent you instead of spending time on this forum? A new reply, and a proposed solution came from Newfrog, which I accepted. I think things are now much better, and will amend my star rating. Hopefully this review was not the reason the shop responded.