Today
Today, November 23rd, I sent an email about my failed re-activation/renewal of my membership on my old gardyn 2.0. I explained everything already and even followed ALL steps (in words and in pictures) provided by the customer associate but still it does not allow me to avail for a 2-year membership on my old gardyn 2.0 (61ba account). I sent several (more than 15 emails today) e-mail follow-ups about asking for assistance on how to solve the problem or issue. I sent three screenshots to prove that the gardyn app for my gardyn 61ba account (old gardyn) does not work. When you hit ADD MEMBERSHIP after choosing 2-year membership, the app stops, it disappears and it does not proceed to any check out and billing. Apparently, this customer associate is not reading and understanding my replies and not even checking my screenshot attachment. When I activated my new Gardyn 3.0 (95c9 account) this early morning after I assembled all parts, I did not have any problem with it. My 2-year membership was activated without any hassles. I even ordered strawberries and other plants under my new 3.0 gardyn 95c9 account. So that I can plant in my old gardyn 2.0. I will be travelling tomorrow morning for Thanksgiving. I would like that my old gardyn account will have an activated 2-year membership but gardyn failed me. You did not help me at all for today, for the several emails that I sent you. I am super disappointed in your customer service. You should have a ready plan on these technical issues. I don’t like to repeat my emails and screenshots again. YOU SHOULD READ every single word and check every screenshot. I am thinking of not anymore continue my gardyn because your customer care is a HUGE LET DOWN, A BIG DISAPPOINTMENT. I deactivated my old gardyn 2.0 because your gardyn 2.0 is so messy, flimsy, not durable including your poor customer care service. You don’t have even a direct number to call in your website, perhaps because you are avoiding complaints. I ordered a new 3.0 gardyn thinking that you can readily assist and help and solve issues from your product or service and you presented an advertisement that your new product will be better than the old. But it seems like you still have a poor customer service and or worst customer care. You don’t have any immediate solution on this matter especially the switching of accounts and activating membership in an old gardyn 2.0. Worst! I don’t recommend this gardyn if you have this kind of customer service. My REPLY below and the the gardyn email reply today, November 24th: I do not need a free membership. ONE month of membership does not even compensate the HOURS of waiting for no definite solution. Installing and re-installing did not even solve the problem. I waited for the whole day and whole night for you to solve the problem. NOT EVEN ONE WILL SAY THAT THE IT TEAM IS NOT AVAILABLE. For the several emails I sent and several replies I sent, not even one mentioned - "We have escalated this event to our IT team to investigate further." - Why only now you mentioned this statement with all the emails that I sent? ..and why now that you are mentioning this - "Our IT team will likely not get back to us before Friday or Monday as our offices are closed today for Thanksgiving." I waited and with all those replies, there was no solution. Each single email, you are not at all reading my explanation and not even one of you checking my attachment. This is such a worst customer service. I already sent my dismay and huge disappointment in social media, in reviews with one star! You deserve the one star and the poor reviews i posted in social media tonight. Worst service!