Since 2025, Gardyn collects verified customer reviews through Bazaarvoice. Trustpilot reviews reflect earlier customer experiences prior to product and service improvements.Transform your health and home with Gardyn! Our innovative vertical hybriponic system makes growing fresh, organic produce easy and convenient—right in your own space. Enjoy the benefits of nutrient-rich vegetables, herbs, and fruits that boost your immune system and improve overall well-being. Perfect for busy lifestyles, Gardyn empowers you to take control of your health while reducing your environmental footprint. Discover the future of wellness and sustainability, visit myGardyn.com today and start growing a healthier, happier life.
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Is Gardyn legit?
Gardyn (mygardyn.com) has a 2.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 48% of reviews are 1 star, a relatively high share; The business has replied to 59% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-31.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Customers truly enjoy growing fresh vegetables and herbs directly at home, finding the indoor growing systems very simple to use and a wonderful learning activity for the family. Consumers frequently appreciate the attractive design, sturdy construction, and the wonderfully relaxing sounds of trickling water that enhance their living space.
Some reviewers were not happy with unexpected monthly subscription costs required to keep the smart devices fully operational. Furthermore, a few people mentioned experiencing hardware failures, pump issues, and disappointingly low seed germination rates after a few months of use.
Auto-generated from all reviews of this business. For reference only.
I love that my plants are fresh, delicious, and nutritious, but that’s not even my favorite part of having a Gardyn.
So much of life can feel frantic, urgent, and demanding. My Gardyn is the opposite. I can take one second to pollinate a jalapeño flower, and then quietly watch it become a pepper. There’s nothing dramatic about it, nothing critically important that has to happen right now—just small acts of care that turn into growth, success, and something delicious.
It’s not only a way to grow food; it’s a peaceful little ecosystem in my home that reminds me good things don’t have to be instant to be satisfying.
Reply from Gardyn2026-08-31
This is such a beautiful way to describe the Gardyn experience. 🥹🌱We love that your Gardyn has become more than a way to grow fresh food—it’s a little moment of peace in your day. There’s something pretty special about slowing down, caring for a plant, and watching it turn into something you can harvest. 🌶️✨ Thank you for sharing your Gardyn story!
One of the best investments ever.
Fresh produce year round provides such healthy options not only for my immediate household but can also help feed others.
It’s enjoyable to have go to salads whenever you want.
The company is also an amazing customer oriented business.
Certainly give this two thumbs up, or should I say two green thumbs up .
Reply from Gardyn2026-08-31
Thank you so much for this wonderful review! 💚 Fresh produce year round for your household and to share with others too, that is the heart of what Gardyn is all about. We love that go to salads are always within reach and your kind words about our team mean so much to us. Two green thumbs up right back at you! Here is to many more happy harvests ahead. Grow healthy, live tasty! 🌱✨
The y-cubes come with larvae/ bug eggs. I’ve restarted my garden several times by throwing away all plants, cleaning the entire unit per their instructions and discovered that the ycubes upon purchase contain large/ bug eggs despited there truly dishonest claim that they are pest free.
Reply from Gardyn2026-08-29
Thank you for taking the time to share this and we are sorry for the frustration you have been dealing with. Restarting your Gardyn again and again only to keep running into pests is genuinely not the experience we want for you and we understand why this is upsetting.
We would really like to dig into this with you and get to the bottom of what is going on. The good news is we have located your account and our team will be reaching out to you directly by phone and email to look into this and make sure you feel fully taken care of.
We appreciate you flagging this and we are committed to making it right. Please keep an eye out for us. 💚
It is easy to use with the Kelby in the app. Customer service has been amazing and solving all my issues, I love my Gardyn, it looks amazing and of great quality, the Gardyn really does grow its self.
Reply from Gardyn2026-08-31
We love this! 💚 It sounds like your Gardyn is doing exactly what it’s meant to, making growing fresh food feel easy and enjoyable! 😍 We’re so glad, Kelby, your AI gardening assistant, and our Support team have been there to help along the way. Happy Gardyning! 🥬✨
This is the kind of company you want to do business with. Everything may not always go right, but they do their best to support the journey.
Reply from Gardyn2026-08-26
Thank you so much for this kind review! 💚 That means the world to us. You said it perfectly, things do not always go right but supporting you through the whole journey is exactly what we care about most. We are so grateful to have you growing with us. Here is to many more harvests ahead. Grow healthy, live tasty! 🌱✨
So far so good. But I just received it. I don’t like the $39 dollar service fee. Takes a few days to speak to someone. I am 60 my husband is 80 and we just want health food during the cold weather.
Reply from Gardyn2026-08-25
Thank you for taking the time to share this and welcome to the Gardyn family! 💚 We are so glad you are off to a good start and we understand wanting simple, healthy food through the colder months. That is exactly what your Gardyn is here for.
We also want to reassure you that your Gardyn works beautifully without a membership. You can connect to the app, manage your lighting and watering schedules, monitor your device and order yCubes, all with no subscription needed. It is simply there as an optional way to unlock extra guidance.
We have located your account and one of our team members will be reaching out to you directly by phone and email to walk through everything and make sure you have the best possible experience. We are so glad to have you growing with us! 🌱
Gardyn has exceptional customer service. This past problem took some time but they came through. My Gardyn is growing again and I appreciate all that they did to resolve my issues. Thank you!
Reply from Gardyn2026-08-25
Thank you so much for this kind review! 💚 We are so glad to hear your Gardyn is growing again and that our team could come through and get everything resolved for you. Thank you for sticking with us, it really means a lot. Here is to many more happy harvests ahead. Grow healthy, live tasty! 🌱✨
Gardyn has always been great at responding and correcting any issue I have had. In this case my membership renewal happened and I happen to be out of work so they have cancelled and are working on a full refund. The service was awesome for the last two years and I will resume it again when I am working.
Reply from Gardyn2026-08-25
Thank you so much for this kind review! 💚 Two years of growing with us means the world and we are so glad our team could take care of your membership and refund quickly during a tough time. Life happens and we are always here whenever you are ready to jump back in. Wishing you all the best and we look forward to welcoming you back down the road. Happy Gardyning! 🌱
I’m so happy to be a Gardyn owner! When I got my second system, I was super excited to get it up and running. But, oh no, the lid had some cosmetic damage. I quickly sent an email to the Gardyn team, and guess what? They got back to me super fast, on the weekend, with kindness and offer to replace the lid at no additional cost! I’m not just a fan of the Gardyn system; it’s also a great learning tool for my grandkids, and it’s a healthy lifestyle my family really enjoys. Now that I’ve had such amazing customer service, I’m definitely a loyal customer going forward!
Thank you once again, Gardyn team, for seeing a vision and bringing it to life for all of us to enjoy.
Reply from Gardyn2026-08-23
Thank you so much for this heartfelt review! 💚 Two systems, grandkids growing and learning right alongside you and a healthy lifestyle your whole family gets to enjoy, that is everything we hope for. And we are so glad our team could jump in quickly, even on a weekend, to get that lid taken care of the way you deserve.
Your kind words made our day and we are so grateful to have you growing with us. Here is to many more harvests and sweet memories made together. Grow healthy, live tasty! 🌱✨
Expensive. Website and app need work. Expensive. Expensive. Requires daily maintenance. Expensive. 7 weeks in. Expensive.
Reply from Gardyn2026-08-22
Thank you for taking the time to share your honest feedback Jerry. We hear you and we appreciate you being upfront about where things could be better. Cost, the website and the app experience are all things we take seriously, and feedback like yours helps us keep improving.
At 7 weeks in, we would love to make sure you are getting the most out of your Gardyn and that the daily upkeep feels as smooth as possible. Please reach out to us at [email protected] and our team will be happy to help. We appreciate you giving Gardyn a try, and we hope to make the experience a better one for you. 🌱
Three years now, and my photo gallery is bursting with all the artwork. Oh, how I love my ever-changing, glorious piece of edible art. Living in an upstairs condo required out-of-the-box growing ideas, and my Gardyn brilliantly provides both beauty and sustenance. Imagine entering a room to discover a sunflower smiling back at you, then inviting you to eat a new salad creation.
Highly recommended for the bountiful harvests and all the oohs and aahs. In my opinion, it's easy, requires minimal maintenance, customer support is excellent, and you know what you're eating. Remember, with everything, there are lessons and challenges (again, customer support is excellent). It's the feeling while going through the journey that defines a masterpiece.
We Glow when we Grow. 🌻🐝
Reply from Gardyn2026-08-23
Thank you so much for this absolutely beautiful review! 💚 "Edible art" might be the loveliest way we have ever heard it described and three years of glorious, ever changing harvests is something worth celebrating. We love that your Gardyn brings both beauty and sustenance to your condo and that image of a sunflower smiling back at you as you walk in? Pure magic. 🌻
Thank you for growing with us, for the kind words about our team and for embracing the whole journey, lessons and all. You said it perfectly: we glow when we grow. Here is to many more masterpieces ahead. Grow healthy, live tasty! 🌱✨
Costumer service support is outstanding. When the gardyn don’t grow, they just send free replacements and overall great customer service.
Reply from Gardyn2026-08-18
Thank you so much for the kind words! 💚 We’re thrilled to hear our Support team has been there for you and made sure you had replacements when needed. Helping you keep your Gardyn growing is what we’re here for! 🌱 ✨ Happy Gardyning! 😊
The machine is cool, but they don't tell you when you're buying it that you need a $40/month subscription to keep it working. They claim that they guarantee the plants will sprout, but they don't seem to stand behind that guarantee. It's ok but if i needed a second one I would try a competitor.
Reply from Gardyn2026-08-15
Thank you for taking the time to share this and we appreciate your honesty. We would love to clear up a couple of things that we hope put your mind at ease.
First, your Gardyn works beautifully without a subscription. You can connect to the app, manage your lighting and watering schedules, keep an eye on your device and order yCubes, all with no membership needed. It is simply there as an optional way to unlock extra guidance and features, never a requirement to keep growing.
And we absolutely stand behind our germination guarantee. If any yCubes do not sprout after 21 days, we will gladly replace them, no hassle. We are sorry if that did not come through clearly for you.
Our team will also be reaching out to you directly by phone and email to answer your questions and make sure you feel fully taken care of. You gave Gardyn a chance and we would love to earn back your confidence. 💚
Positive and prompt response - solving my problem. Thank you
Reply from Gardyn2026-08-14
Thank you so much for sharing! 💚 We’re happy to hear our team was able to respond quickly and get your issue resolved. We appreciate you taking the time to share your experience, and we’re always here if you need us! 😊 Happy Gardyning!
Simple use, Good Food - we grow mostly lettuce. Kelby ai lets you know when service is needed. Pods guaranteed to grow. Had it for @ 8 month's.
Reply from Gardyn2026-08-14
We love hearing this! We’re so glad Gardyn has made growing fresh lettuce simple and enjoyable for you. It’s great to know Kelby is helping keep you on track with care, too! 💚 Cheers to many more fresh homegrown harvests! 🥬 ✨
I love everything about my growing experience and results. The device goes offline frequently. It needs to be paired again and again. I didn’t realize this was happening the first 2 months and I missed out on instructions. Now that I’ve been using it a while I don’t depend on instructions from the app. If it goes offline it doesn’t matter much. But it’s annoying.
Reply from Gardyn2026-08-12
Thank you so much for sharing your experience! We’re thrilled to hear you’re loving your growing experience and enjoying your homegrown harvests! We understand how inconvenient it can be to have your Gardyn go offline and need to be reconnected. 🌱
If you’re continuing to experience connection issues, our Support team would love to take a closer look and help get things running more smoothly. You can reach them anytime at [email protected]. 💚✨
Great product! Recommend to anyone want fresh produce
Reply from Gardyn2026-08-09
Thank you so much for this! 💚 Fresh produce right at home is what it is all about and we are so glad you are loving your Gardyn. Thank you for recommending us too, it means the world! Here is to many more happy harvests ahead. Grow healthy, live tasty! 🌱✨
What is not disclosed clearly is that once you purchase, you are compelled to purchase a membership that cost as much as the entire device. It will auto renew and your credit card info will be saved in their database immediately after an in-app pop-up message gently gaslights you that it won't be saved. But that's ok. You'll need it to be saved because you'll immediately realize that the required hydroponic caps that are required for the safe and efficient operation of the system are not included with your purchase. You're going to be ushered by the app to purchase that and all the other accessories that gardyn decided not to include with your purchase like the hydro solution, trellis, plant ties etc. I'm sat here feeling extraordinarily bemused and hood-winked as I end up staring down the barrel of an additional $1000.00 to get what the system fully connected and working with the advertised features.
Reply from Gardyn2026-08-11
Thank you for sharing your concerns. We understand how frustrating it can feel to see additional costs after making a significant purchase, and we want to clarify a few things about how Gardyn works.
A membership is not required to use your Gardyn. Without a membership, you can still connect your Gardyn to the Gardyn app, adjust automatic lighting and watering schedules, and view temperature, humidity, and water levels to help maintain your device. Non-members can also purchase plant yCubes through the app for $4.99 per credit, plus shipping.
If you don’t wish to continue your membership, our team sends reminder emails with options to cancel, and you can also cancel directly through the Gardyn app.
Our accessories are designed to help you get the most out of your Gardyning experience, but they are not required to use your Gardyn. 🌱
We’d really appreciate the opportunity to answer any questions and make sure you have a clear understanding of what you need for your setup. Our team is happy to help directly through the app or at [email protected]. 💚
Gardyn’s customer service is fantastic. I really appreciated their quick response to my questions and their helpful, detailed suggestions. In the end, it turned out that I needed a new component and one was sent right out.
Reply from Gardyn2026-08-04
Thank you so much for your kind words! 🥹💚 We're so glad our Support team was able to answer your questions, provide helpful guidance, and get that replacement sent on its way quickly. We know how important it is to get you back to growing as soon as possible! 🌱
Your feedback means so much to our team and we're grateful you took the time to share your experience. Wishing you many happy harvests ahead! 🥬
Great customer service with a quick response time.
Reply from Gardyn2026-08-05
Thank you so much for the kind words! 💚 Quick, helpful support is exactly what we aim for and it means a lot to know we hit the mark for you. We are always here whenever you need us. Happy Gardyning! 🌱
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