Frustrating First and Last Purchase
Frustrating First and Last Purchase This was my first time buying from Only Maker Shoes, and unfortunately, it will be my last. The returning process is incredibly tedious and frustrating. They only handle returns through email — no phone number for customer service at all — which means you’re stuck going back and forth for days. I’ve been exchanging emails for almost a week, and still, I’ve only been able to return one of the two pairs I purchased because they haven’t given me a clear answer on the second one. For a brand selling internationally, this lack of direct customer support and efficiency is unacceptable. A very disappointing experience overall.