A complete operational disaster and…
A complete operational disaster and appalling customer service. My spouse and I, both senior citizens, were booked on Flight OD205 from KLIA to Delhi. Upon our arrival at 16:25, Batik Air changed our boarding gate four separate times (G8 → C22 → H8 → C6). The final gate change happened at 17:03 for an 18:05 departure, creating an incredibly compressed timeline to navigate a massive terminal. To make matters worse, Batik Air ground staff repeatedly gave us incorrect verbal directions, actively leading us to the wrong gates. Despite our visible difficulty as seniors trying to rush across the airport, absolutely no buggy service or mobility assistance was offered. Because of their direct misdirection and operational chaos, seven checked-in passengers—including us—missed this flight. Their customer service response has been disgraceful. After dozens of emails, they completely ignored the issue of their staff’s misdirection, blamed the passengers entirely, refused a fare refund, and explicitly threatened legal action if I shared my experience publicly. Avoid this airline at all costs, especially if you are traveling with elderly family members who might need assistance.