SMSmartBuyGlasses★★★★★
Response to Mr. Ben of SmartBuyGlasses
Ben, thank you for your response. I am not vindictive, it doesn't matter to me personally that your company didn't deliver the glasses and will refund my funds after holding for over 60 days (2 months). I just want other potential customers to know the fact.
Sorry, no solution was offered to me. SmartbuyGlasses didn't let me know why you didn't deliver for over 40 days. Due to your poor/slow communication/response, in frustration, I said: "just refund". So, the solution you gave was to refund, that too funds will be credited only in 5-6 days. So, if you think that is a solution, then "wish you all the best".
On the positive side, let me confirm that I have received the refund amount. Thank You.
2018-09-05
SMSmartBuyGlasses★★★★★
No response from customer service - its been 4 days and 40 days since I placed order for glasses, not delivered.
It's been 3 days (almost 4 days) - no response from Smart Glasses, since I wrote to them that I have not received my glasses and it's boon over 40 days. Never experienced such poor service. No number to call, the only way to get in touch is thru their web site. The response I got was, we have received your email. The team is working very hard, don't send repeat email. We will get back at the earliest we can. Just very very poor experience.
4 Sep 2018
I received an response to the above from Ben @ SmartBuyGlasses. In summary:
1. For No Delivery - "apologize for the delay in the fulfillment of your order".
2. For Poor Communication - "The slow communication is not usual and not our standard".
3. For Solution - "We will immediately look into this matter and get in touch with you to discuss this issue further".
I received an standard email from Customer Service, apololies and we are looking into the matter with logistics (it's been 3 working days with logistics) and we will get back. I had an online chat too - same response "apologies" and "sorry", my colleauge has forwarded the issue to logistic and we will get back. Again, no one seem to offer a solution ..... only days go by.
Just to recollect" order placed 12-07-2018. Despatched on 24-07-2018, after 12 days. Received - NOT YET. Customer Service complain - 5 days back i.e. 3 working days (excluding Sat & Sun) - response after 2 days, we will get back.
2018-09-03
SMSmartBuyGlasses★★★★★
Ordered on 12-07-2018. Today is 30-08-2018 - Glasses not received.
I placed my order on 12-07-2018 and today is 30-Aug-2018, I have not yet received the glasses. When I get into tracking, it shows despatched by Optical88 on 24-07-2018. It's over a month - what kind of despatch is this. I will never place order with SmartBuyGlasses.com etc ever again. After placing order, they bothered me with so many unnecessary questions, when I asked customer service why so many questions, the answer was it's a preformatted email.
I saw some positive fast delivery review, I am happy to provide proof to any one wanting mt details - my email is suraj.mishra.sg @ gmail. I am a very disappointed, even Aliexpress delivered faster than SmartbuyGlasses.
2018-08-30Verified
