Total trash Company
Total trash Company. After having the machine for a month it never worked a day. Tech support have no clue about fixing the issue. The machine did not come with any set up instructions or videos (not even on YouTube or their site). I ordered a machine with a powered z axis which it came without and when the laser was turned on it would shut down the machine. I scheduled a zoom meeting to point out the issue and after 10 mins after the meeting was to start is when the tech came on to say we will send you a new machine, to which I declined. After asking for a return I was told it would be picked up on Monday, so I took the day off this is now Thursday. Todays email is saying I need to provide a forklift to get it on the truck.