This company doesn't seem to want me to place an order
The website jammed when I tried to place an order. It also wouldn't take my email for the advertised 10% off. The "customer service" phone number won't take calls. Does this seem like a company that wants your business or would take care of you if you had a problem? Not to me. I finally got through, after the amount of effort I now expect is common, to a live chat. After asking for someone to call me she told me she'd placed a 10% code in my cart but that nobody would call until later. My main reason for choosing this company was their fast shipping promise (which I now have no faith in) and reasonable distance from me. I hoped to place an order today so I'd get it in a day or 2. When I told her I thought the service was terrible she corrected me, telling me she'd given me good service. Amazing. She thinks it's her who decides whether customers feel they've got good service. *Follow-up* Take a look at the self-justifying reply horizon gave to my review. A company that replies to complaints like this, rather than with a sincere apology and a commitment to address the problem, clearly demonstrates their lack of commitment to customer service. They've just validated what I say in my review.